8136 results found

1. Crash on File open/save while iCloud is running

   Here's the rant part:
   "2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."

   But on to the issue....
   Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.

   All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After Effects, Premiere.... there's a lot going on and I need all adobe products to work. So this has ground me to a halt.

   After a day of futzing around deleting prefs, cache, fonts, reinstalling AI and whatever else I could find when searching for help - nothing works until I start knocking off services like Bluetooth and the Wifi. Wifi did the trick.

   So eventually I head over to Adobe online Support. In fairness, they were quick to respond.

   The answer, it seems, was to knock off iCloud and Google Drive, then start them up again. Fine, so I do this and I get everything working again after letting iCloud resync for 2 hours.... - Adobe, citing "It's an iCloud/Google Drive issue"....Umm, no, It's clearly an Adobe issue!

   I'm back up again.... so I thought. Same issue again today. Freeze on open/save of ANY file not just a network saved file.

   This is the first time I've had this issue (that I can remember) and it seems to have only begun after a recent update to 23.0.3.

   So I guess I'm going to have to go through this process again and try to make sure I don't open a network based .ai file. Creating havoc with workflow.

   If anyone could shed light on this I would be grateful. Is there some sort of conflict (other than a network drive)? Again, this has been working for months without an issue.

   System:
   OS Version: Mac OS X 10.14.4 (Build 18E226)
   Architecture: x86_64h
   Report Version: 28

   Data Source: Stackshots
   Shared Cache: 0x53be000 26DF6953-7CE2-3674-8DF9-16CCA9376D41
   Shared Cache: 0 F1DBE496-E9FE-3BEB-9FAF-285122426785

   Command: Adobe Illustrator
   Path: /Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 23.0.3 (23.0.3)
   Parent: launchd [1]
   PID: 5468

   Event: hang
   Duration: 1.69s (process was unresponsive for 18 seconds before sampling)
   Steps: 17 (100ms sampling interval)

   Hardware model: MacBookPro15,3
   Active cpus: 12

   Here's the rant part:
   "2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."

   But on to the issue....
   Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.

   All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After… more

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2. crashing while working every day

   crashing while working every time?

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Your popup suggestion about gradients removes pen/touch input on Wacom Mobility Pro

   When using a gradient mesh, a popup suggestion to check out new gradient tool features removes all but keyboard input. Until I can dismiss the popup, I can only use the keyboard, even outside the Illustrator application. Since the popup doesn't dismiss with keyboard input(at least that I've figured out), my only recourse is to save the file, close out of AI and shut down/restart the computer. Working on a Wacom MobileStudio Pro, Win 10, all drivers up to date, Illustrator is up to date.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. Slow Type Performance

   I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out all of my nonessential fonts already, restarted my machine, and the problem still persists. I'm not seeing performance issues in any of my other programs. I tried closing all documents and pasting the text onto a new doc all by itself and still get the same thing. This is seriously leaving me hamstrung on a time sensitive project.

   I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out… more

   20 votes

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   10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Viewing New Features from Learn kept playing—after quitting

   With an Illustrator document open I clicked the Learn icon in Control panel, and chose New Features and clicked to watch the Properties panel movie. I quit AI and the movie began to play again… I hadn't quit it.
   there was no way to stop it. I muted the computer and restarted AI where the movie resumed and I could stop it. I resumed it playing and quit again and it quit the movie this time. so I couldn't replicate it—but it was odd!

   3 votes

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6. ILLUSTRATOR IS BROKEN GARBAGE

   First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
   Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor too much for the ******* RETARDS at Adobe?

   First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
   Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor… more

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. illustrator crashes when using surface pen to draw

   as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

   31 votes

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   38 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Raghuveer Singh [10:04 AM]
   Hello,

   Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
   We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
   We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

   Regards,
   Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
   Creativity is all around you.

8. Unable to select individual anchor point to move

   I was trying to fill a shape with an object but can't select and move individual points to create the custom shape i'm looking to make. It just moves everything even if I have the other layers locked

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   2 votes

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9. SVG Export issue

   When exporting an svg, the file is "empty". There're only some bytes, but it shows in the browser, when you do some drag and drop. So, now comes the problem, if I sending the file to a workmate he get only a "Not working img". I must export the file a few times, with the same options to get a working svg.

   And sometimes the export delete the main file (.ai), I don't know why.

   Illustrator Version 23.0.1 | macOS Mojave 10.14.2

   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. illustrator CC 2019 selection by path only broken with symbols

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should not select the symbol. This is not how it worked in 2018 or previous versions. Also works correctly in CS6.

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should… more
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11. Bug: Stroke color with 0pt width causes a switch to "outline" view.

    When I have a path with a stroke of 0pt and I try to apply color, it will switch to "outline" view and won't allow me to go back to "GPU Preview", tell me something like "Can't render preview".
    The only way to bypass the bug, is to save the file, close Illustrator, open it again and voila everything works.

    Unfortunatelly, I can't reproduce the bug right now.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Apply a stroke color to a 0 pt stroke should increase the stroke to 1 pt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Pasted artwork does not remember sublayers

    When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.

    44 votes

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    21 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

13. text edit

    Editing text in Illustrator 2019 is so difficult -- there's a heavy lag, and it is incredibly frustrating. This is size 12 font, small file -- there is no reason why editing this text should be lagging, and I've noticed others having the same problem. Please fix this ASAP!

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. "Envelope distort > Make with top object" is warping/distorting text.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance" but this does nothing.

    I'm not really advanced enough to use the "Make with Mesh" option/workaround for filling shapes w/ text -- most people recommend this workaround but I'd love to be able to do what videos like this show: https://www.youtube.com/watch?v=9KPHYfDVq_0

    Why won't "Make from Top Object" work for me? So frustrating, seems pretty basic, according to many videos. But many people also seem to have this problem. Is it just a bug?

    Adobe: Please fix this issue!!!

    Any help on this would be appreciated.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance"… more

    11 votes

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Old versions of files are opening with gradients as solid black

    On newest version of AI, old files are opening with gradients as solid black

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Chashing

    My 2019 illustrator crashes all the time. I can't do any work.

    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Using Image Trace from Properties panel no longer works

    Using Image Trace from Properties panel no longer works after update to 23.0.3 working on MAC OSX 10.14.3

    Only way to get it to work is from Object > image trace

    1 vote

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. shape builder color swatch picker preview not syncing with swatches

    when in the shapebuilder tool and swatches is selected it does not show the correct color in the preview window

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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19. Illustrator not opening files & needs to restart every time to open-up a file.
    1 vote

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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20. Autosave disables itself

    Windows 10, AI CC (latest release)

    Autosave disables itself. When AI crashes - as it does - I get nothing.

    I set auto-save for every 2 minutes in preferences. Then, after Illustrator crashes, I go back in to preferences to find it has unchecked that option. Nothing. I lose a load of work.

    There are no expletives for how I feel about this. PLEASE sort it out?

    :(

    8 votes

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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