8058 results found

1. Envelope distort: Using arrow keys to adjust bend and H/V distortion nudges object down the page

   I am having a situation where I have created an arc envelope distortion of some text and, after committing my initial bend, decided to edit the distortion.

   The problem is that, when I go back into Envelope Distort > Edit Envelope and increase (or decrease) the bend, H or V distortion in the toolbar, for every digit I go up or down, the object itself nudges down the page by 30-40 points.

   I have changed the transformation reference point from the top to the center to the bottom of the object, but it doesn't matter. The object still nudges down the page.

   I have done this with several different pieces of text which were all arc'd using the Make With Warp menu selection
   I am on a 2017 MBP, Mojave, with 16GB RAM.
   My expectation is that the object would remain at the starting coordinates on the artboard and I would see the object bend and/or distort in place.
   What is happening is, the object is bending and distorting, but it is also nudging down the artboard at a pretty large rate of movement.

   Hope this makes sense and that it helps you fix this bug.

   I am having a situation where I have created an arc envelope distortion of some text and, after committing my initial bend, decided to edit the distortion.

   The problem is that, when I go back into Envelope Distort > Edit Envelope and increase (or decrease) the bend, H or V distortion in the toolbar, for every digit I go up or down, the object itself nudges down the page by 30-40 points.

   I have changed the transformation reference point from the top to the center to the bottom of the object, but it doesn't matter. The object still nudges down… more

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   1 comment  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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2. Scrolling mouse wheel over Stroke Weight Bug

   To re create the bug:

   1) Draw a path with the default path tool.
   2) Highlight the path by clicking and dragging across it.
   3) Open the Stroke Panel
   4) Using a mouse that has a scroll wheel (in my case a $20 Logitech mouse), scroll up or down while the mouse pointer is hovering over the number for the stroke weight.
   5) The weight does not change until you go 2 full weights passed the original weight.

   Sometimes the weight will change but what often happens is that the weight must go at least 2 weights before 1 weight change is achieved.

   I.e. if you draw a 2 pt path, and you want to scroll the wheel to a 3 pt path you must first go to 4 then back down to 3 pt.

   Yes , I know you can simply click the arrows up or down to change weight, but when you spend 8hrs with the path tool, this time adds up!

   To re create the bug:

   1) Draw a path with the default path tool.
   2) Highlight the path by clicking and dragging across it.
   3) Open the Stroke Panel
   4) Using a mouse that has a scroll wheel (in my case a $20 Logitech mouse), scroll up or down while the mouse pointer is hovering over the number for the stroke weight.
   5) The weight does not change until you go 2 full weights passed the original weight.

   Sometimes the weight will change but what often happens is that the weight must go at least 2 weights before 1 weight… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. Artwork won't display on artboard, but in the layers panel, navigator etc.

   AI 23.0.1 / MacOS 10.14.2

   When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
   In the layers panel or the navigator the correct content is displayed.
   Also upon undocking the tab the correct content is displayed.
   Only workaround I found so far is restarting AI.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Swatches off screen

   Since the latest update, if I click the swatches icon in the top left menu, the panel appears but cuts off 2-3 colors on the left side offscreen. Please fix!

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. 2019 AI GPU Preview Is Worse Than Before and Buggy

   2019 AI GPU Preview Is Worse Than Before and Buggy

   4 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Can't drag and drop or place png or jpeg files

   macOS Mojave Version 10.14
   MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

   Illustrator 23.0

   I try to drag and drop or place png/jpeg files and nothing happens. When selecting and pasting an image an error message says 'Not enough memory to place file.' This never happened before updating to 23.0

   4 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Can't create bar charts with numbers larger than 2,147,483

   When creating a chart with numbers larger than 2,147,483, the value axis will not render the number positions accurately.

   2 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. Asks me to login to Creative Cloud when I try to "Find Fonts"

   When I try to search for non-native fonts that I've downloaded after opening a file from a non-Adobe cloud program, it says I need to go to "Help" and log in to Creative CLoud. When I go to "Help", it says I'm already signed in. Restarting the program and trying again does not fix the problem.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Layer Hierarchy Glitch

   I've stumbled onto a glitch which breaks my layer heirarchy when copying and pasting. I've outlined it in greater detail in the following thread. I've also attached the file where this occurs.

   I've been able to reproduce these results when copying a layer which contains sub-layers with clipping masks. This problem persists even after the mask is removed, suggesting the layers remained glitched in some way after the fact. This is important because it means the glitch can potentially spread through your file as you work with no way of tracking it.

   https://forums.adobe.com/message/10888142#10888142

   Windows 10
   Adobe Illustrator
   23.0.1

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. SVG Export Distortion

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe Stock images, including simple icons, have extra points and require extensive cleaning to achieve a clean SVG export. I would recommend that Adobe stock set requirements for submitted artwork to have clean export SVG feature which is preferred for responsive web development.

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe… more

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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Increasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.

11. Can't add gradients to fonts without outlining them first

    Can't add gradients to fonts without outlining them first - used to be able to
    Also, would love to put the stroke on the outside or inside of font before outlining - never been able to do that

    I use Windows 10 home

    1 vote

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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12. Illustrator does not remember general unit settings

    Illustrator cc 2018 does not remember that i choose 'mm' for my general measurements and points for lines & type.
    Please fix that urgently, it’s soul destroying stuff, I really require it to work correctly as I operate your software with one hand & i need to jump things in & out of place & require the software to remember my settings!

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. Custom paper size in print dialog box is grayed out

    I am using Windows 10 with Adobe Illustrator CC 22.1 64 bit. I need to print on 11.5 x 11 paper. I can't choose Custom or enter in paper dimensions. Those options are grayed out.

    6 votes

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    0 comments  ·  Print  ·  Delete…  ·  Admin →
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14. Control and Toolbar

    Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.

    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Eyedropper, bounding box, shortcuts don't work, Text tool messed up...

    Illustrator CC 23.0.2 - Mac Mojave

    1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

    2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck on clipping masks, but in the dimensions of the objects inside the mask, so there's a (usually) big bounding box that i cannot deactivate if i click anywhere, it only goes away when i scale the object and then go a step back (not sure if I explained it well)

    3) Some shortcuts don't work, like the one for hide/show guides. When I use command + ; it's opening the preferences window instead of showing the guides.
    Hiding windows used to be command + T, now that just opens the text options. The shortcuts for showing/ hiding bounding box doesn't always work, just sometimes.

    4) The text tool is messed up. After a while of working on a text field, the selection doesn't work properly. For example, I have a sentenced highlighted to make it bigger or change the color, but the changes are being applied to a completely different text field that is not even activated. Or the change doesn't show at all. At this point, everything gets screwed up and I have to restart Illustrator.

    5) Toolbar is mixed up. (only on Mac Mojave)Tools that I never use are at the top, i can only get the path tool through the dropdown menu. Same goes for Magic Wand. I have to search for tools now...Erase and scissors are in two different places, when they used to be in the same. not sure though if this is a bug or a "great new update", anyways i cannot drag the tools to other positions.

    I've had all of these problems (except the ones with text tools) for about a year now, and on an older mac versions too. I use El Capitan at work and Mojave at home, both with newest CC versions, both with similar problems. Only With Mojave I have even more bugs, which is frustrating because I thought the newest mac version would be most compatible.

    Illustrator CC 23.0.2 - Mac Mojave

    1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

    2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck… more

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Rectángulo

    En la ultima versión 23.0.2 la herramienta rectángulo no hace perfectos los trazos, estos sufren un desplazamiento en alguna de los 2 ejes

    1 vote

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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17. Can't use 'Export As" as an action to export jpg

    I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Scaling with the Selection Tool

    I can't seem to use the black arrow tool to scale objects anymore?? Anyone else having the same issue? I've checked a number of different forum boards, but no one seems to be having the same issue. Any help?

    2 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Selection tolerance does not apply for selecting handles and is broken for points

    Selection tolerance does not work for handles selection. You need to be very precise to select them. When smart guides are on, it works, but not when they are off.. For my type of work it's better to work without smart guides.

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    118 votes

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    77 comments  ·  Selection  ·  Delete…  ·  Admin →
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20. Compound shape bounding box issues

    MacOS Sierra (10.12.6)& illustrator 23.0.1

    A compound shape of multiple objects should be acting as a single object so its bounding box should maintan the same (as group's does) but it keeps resetting after any rotation.

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    1 vote

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.