8058 results found

1. Illustrator doesn't open

   I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01

   I even tried uninstalling and installing it again but nothing changed.

   Thank you
   Corina

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   What happens when you choose the Illustrator menu Window >> Application Frame ?

   Thanks & Regards,
   Raghuveer Singh

2. Keyboard Increments in preferences doesn't work.

   I set my Keyboard Increment to .0139 and anchor points move correctly. Then I change it to .00139, which has alway worked in the past, it now jumps about 10X the correct distance. I restarted. No change. I uninstalled, then reinstalled. No change. I restarted my computer. No change. I can't work with it like this. How do I get this fixed?

   4 votes

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   6 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Uneven stroke

   Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
   Running on Windows 10.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. .AI an d XD files not opened by default on Windows 10

   Ashutosh Chaturvedi, sorry but one of your issues is not totally fixed, you have many users who are waiting for an answer for the .ai an wd files wich are supposed to by opened by default by thèse two softwares by double-clicking. This issue is not fixed on Windows 10. Thank you for your time and you answer ASAP.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Before you do that are you manually able to change file association of .ai file to another application say Notepad.exe ? There is another issue with file association going around. Please check this link: https://www.howtogeek.com/fyi/microsoft-broke-windows-10s-file-associations-with-a-botched-update/

5. 23.0.1 Windows 10: Marquee selecting inside rectangle with no fill selects that rectangle

   23.0.1 Windows 10: Marquee selecting inside rectangle with no fill selects that rectangle. Clicking inside a rectangle with no fill behaves as expected, it will only select the rectangle if it has fill

   2 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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6. Illustrator issues, SVG only?

   When using CC (updated to v. 23), illustrations appear distorted when rendered with stylesheet. During troubleshooting, I open a colleague's SVG illustration in CS6 as well as CC v.23 and compare. See attachments. CC distorts both content size and artboard size. We never had this issue with CS.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Illustrator Crashes on external monitor

   When I try to create a new page or open a file on my external monitor illustrator crashes. im using windows 10 latest version and latest illustrator.

   4 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Cannot view 150% zoom level

   1. Illustrator CC 20.1 (64-bit); Windows 10-64
   2. Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++
   3. Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)
   4. Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)
   4 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   A sample file to reproduce the issue would have helped us. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Illustrator CC is in Overprint mode super slow

   Dear User Voice Team,

   While working in overprint view , Illustrator slows down and starts freezing

   Im working on:
   HP Z440
   Intel Xeon E5 1620 v4 @ 3.50 GHz
   64 GB DDR4
   NVIDIA Quadro P4000 - 8192 MB
   Windows 10 Pro - 64 bit

   We have 2 other computers with specifications below, which work perfectly fine :

   1) Asus ROG G75 VW
   Windows 10 Pro - 64 bit
   Intel® Core™ i7 3610QM
   16 GB - DDR3 1600 MHz SDRAM
   NVIDIA® GeForce® GTX 670M with 3GB GDDR5
   Illustrator CC 2018

   2) iMac (27-inch, late 2013)
   macOS High Sierra - Version 10.13.6
   3.5 GHz Intel Core i7
   32 GB 1600 MHz DDR3
   NVIDIA GeForce GTX 780M 4096 MB

   Could you please look for the issue that we are facing and respond as soon as possible.

   Link in adobe Illustrator forum.
   https://forums.adobe.com/message/10517609#10517609

   If you need the video i can share it with you.

   I need help on this issue.

   Regards,
   Sanan

   Dear User Voice Team,

   While working in overprint view , Illustrator slows down and starts freezing

   Im working on:
   HP Z440
   Intel Xeon E5 1620 v4 @ 3.50 GHz
   64 GB DDR4
   NVIDIA Quadro P4000 - 8192 MB
   Windows 10 Pro - 64 bit

   We have 2 other computers with specifications below, which work perfectly fine :

   1) Asus ROG G75 VW
   Windows 10 Pro - 64 bit
   Intel® Core™ i7 3610QM
   16 GB - DDR3 1600 MHz SDRAM
   NVIDIA® GeForce® GTX 670M with 3GB GDDR5
   Illustrator CC 2018

   2) iMac (27-inch, late 2013)
   macOS High Sierra - Version 10.13.6… more

   8 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi Sanan,

   Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
   1. Are you still getting this issue on latest version of Illustrator?
   2. Would it be possible for you to share the video of the same?

   Thanks
   Anish

10. Lags horribly...I cannot do anything because of this. This was before and after update. This happens with Adobe PDF too.

    Lags horribly...I cannot do anything because of this. This was before and after update. This happens with Adobe DC and InDesign I too. I haven't tried other CC apps but Pages (not an Adobe app) works fine and so does the internet. I removed Windows Bootcamp from my Mac thinking that it was a space issue. At this rate I am unable to get any work done. Very frustrating

    3 votes

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11. Very slow working when raster imiges are placed.

    Why Illustrator can't be as fast as Indesign with images placed or linked?

    1 vote

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12. Illustrator won't export SVGs - V. 23.0.1

    When trying to export (for screens) artboards and/or assets, it does create subfolders but won't export any SVGs.

    It does export PNGs etc but not SVGs.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. NO MORE GUIDE CENTREPOINTS IN ILLUSTRATOR 19. THIS HAS TO BE A BUG, BECAUSE IT'S AN ESSENTIAL FEATURE...
    2 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Not enough memory to place the file + can't export files Illustrator

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight away 'Could not complete this operation. An unknown error has occured'
    'Export for screens' can export to all file types except PNG again.

    Is this all somehow connected?

    Scratch Disks are saved to an external HDD
    No other programs are opened when working in Illustrator

    MacBook Pro (Retina, 13-inch, Early 2015)
    Processor 2.7 GHz Intel Core i5
    Memory 8 GB 1867 MHz DDR3
    macOS Sierra 10.12.6

    Illustrator CC 22.1

    Thank you

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight… more

    7 votes

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    7 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.

    Thanks & Regards,
    Raghuveer Singh

15. Preferences reset to default... EVERY time I open Illustrator

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
    This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched… more

    15 votes

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    25 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issues seems to happen again in 28.0 and 28.1

    The team is now aware of the bug.

    Still — please comment and upvote to help the team to get statistics on the magnitude of the problem.

16. New document (File > New) window / dialog is blank / black / gray / empty

    I am not able to create a new document, the dialog is blank

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    75 votes

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    65 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We are not hearing this anymore in recent times, marking this one as Resolved.

    
    

    If you are still facing this issue, please add a comment.

17. Illustrator CC 2019 spots not changing to CMYK

    Mojave 10.14 I just updated to Illustrator CC 2019 and when I try and convert a spot colour to process it wouldn't enable when I click OK -

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Preview in properties panel does not work for changing values via arrow keys

    When changing the line width in the properties panel via arrow keys, the preview is not updated!

    In appearance panel it works OK

    How can I get back this behavior?

    https://feek.d.pr/4rqMHZ.gif

    1 vote

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    Resolved (Comments Open)  ·  2 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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19. Clicking on File > File Info... does nothing and sometimes locks up

    When opening a file or creating a new file, nothing happens when I click on File > File Info...

    The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.

    On version Illustrator 22.0.1
    Running Mac OS High Sierra 10.13.3 (17D102)
    MacBook Pro (Retina, 13-inch, Early 2015)

    12 votes

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    18 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Units preference not retained on asset panel export

    Details of your operating system and version of Adobe Illustrator
    Current version of CC on a Microsoft Surface windows 10 pro

    The steps you were taking when you experienced the issues:
    It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.

    I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the asset panel if I can work around this little issue.

    But when I have a file with units set to inches and I export an asset or artboard as a pdf, when I reopen the pdf in AI, it defaults to points.

    When I open the pdf an AI and go to the Units in the doc preferences it does say inches, but the transform panel is displaying points. If I then switch the preferences to points, save that change, and then reopen the units preferences and switch it back to inches, THEN it displays correctly as inches in the transform panel.

    Your expected result:
    I expect the pdf to retain the units preference set in the doc the asset was exported from, when opened back up in AI.

    Your actual result
    Described above. When I reopen in AI, the asset exported from the asset export panel as a pdf, the units display as points in the transform panel even though the preference is set to inches.

    Details of your operating system and version of Adobe Illustrator
    Current version of CC on a Microsoft Surface windows 10 pro

    The steps you were taking when you experienced the issues:
    It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.

    I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the… more

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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