Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8136 results found
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PNG export with specific font look broken
When I export any file as PNG / JPEG which included type the font become broken/blur.
I am not sure how can I overcome this issue i tried from different accounts and computer as well but is still the same.
1 vote -
Extra large font in top menus - can't fix
I can't modify the size of the font in Illustrator's top bar menus. When I click on a top menu item (File/Edit/Object/Type, etc) the font displayed in them is extra large, and I can't change it in Settings. Even when I select "Reset Essentials Classic", nothing happens. How can I fix this? Thanks!
1 vote -
Stop showing the "billing error" screen on launch
Every time I launch Adobe I get a "billing error" screen that tells me to "please update [my] billing information to avoid losing access to Illustrator CC."
My account is paid for until June 22. That's 247 days from now. I shouldn't be harassed like this until MAYBE the last couple weeks of my membership.
Please fix this.
2 votes -
Smart Guides - Center point not usable
When Smart Guides are enabled, the Center point of an object is shown, when hovered over the edges of the object, but it disappears (and doesn't snap) when trying to hover over the Center point itself.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Selection tool automatically nudging object when clicked.
When (v) or (a) are used and a vector line or object are clicked on with the mouse, the object automatically jumps/nudges right. Multiple clicks produces multiple jumps/nudges.
The problem will stop for a period of time after reboot but begins again.1 vote -
Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer
It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.
3 votesdoes a reinstall help? for some error it seems your registry entries have gone corrupt.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Panels load on different screens
The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro (however, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do, I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Cintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the problem lies!
Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify ...any of them)…5 votes -
Typing French
I am having an issue typing French accents in Illustrator. For some reason the accents are not appearing above the letter but beside it. ê is how it should look but in illustrator the accent would be to the left of the e. Am i doing something wrong? option + i then the letter... etc
1 vote -
HDTV 1080 preset has a PAR of 1.33
When the HDV 1080 and HDTV 1080 document presets were combined the HDTV pixel aspect ratio never changed from 1.33 to 1. The HDTV 720 has the proper square PAR, but the 1080 still has the old HDV one. This is only a cosmetic issue, as it affects the AI ruler, but not the shapes created or when art is imported into after effects, but it is still wrong when you're trying to measure distances using the Guide Ruler.
1 vote -
1 vote
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Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine
Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine although I've had trouble with Acrobat as well
2 votes -
Crash illustrator
MacOS Mojave 10.14.2 3,2 Ghz i5/ 24 GB
Illustrator crasht (blijft hangen) bij het opslaan van een nieuw document.2 votes -
Color not applying correctly on selected objects rvsd
I guess one cannot revise/edit one's own report. So here goes. I select an object and try to change the color of the stroke and fill by typing in the hex (?) code, e.g., 050505, and the color does not take. I have to move the circle in the select color box for the color to take and even then it is 50/50 as to whether the color holds. I have never had this problem before and it sure is frustrating now!
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Shadows rasterized after reopening Illustrator file
Shadow settings are lost and my shadows are feathered shapes after reopening AI. Please help thanksss
1 vote -
Paste to Center [not working]
Illustrator 23.0.2 does not paste into the center of the art board, despite having already centered the art board in the window.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
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Gradient locks to a color stop in the color tab
Gradient locks to a color stop in the color tab. If I want to use a solid fill, on the color tab it only allows me to change the color stop. I cannot do anything to escape out of the gradient stop. I have to remove the gradient first then choose a color. Older versions allowed me to just click on the color fill box and I can toggle between gradient stop and object fill.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Non printable layers / Template Layer name no longer show in italics in illustrator CC 2018
Non printable layers / Template layer name no longer show in italics in illustrator CC 2018
92 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Selection of all objects inside a group instead selects group
In previous versions of Illustrator if I was inside a group, and I selected all the objects, it would treat it like typical multi-selection. Now once I've selected all the objects, Illustrator behaves as though I have selected the group.
For example, I have 3 objects at 40% opacity. I group them, so now there's a group (with 100% opacity) containing 3 objects (at 40% opacity). When I enter the isolated group, and I select the first object, the transparency shows 40%. Nothing changes when I select the second object (still shows 40%). However, when I select the third object,…
20 votesI am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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use the key stroke spacebar/command for the mag
It keeps changing my ability to use the key stroke spacebar/command for the mag! I don't have time to **** around with this. Please stop changing things .
2 votes -
ALIGN not working correctly in Illustrator 23.0.3
Ever since the latest update for Illustrator (23.0.3) Align does not work correctly. I've got 3 items selected; I click on the Align tab; use the "Align to" dropdown box and select "Align to Selection"; then click the "Horizontal Distribute Space" icon - but it distributes it across the page instead of just the THREE ITEMS I've selected.
I've noticed other align issues over the last week or so but cannot give details like I did above because today I stopped my work so I can come out here an list my problem.
There are so many bugs and issue…1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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