8058 results found

1. Version info disappeared from “Get Info” of Finder

   macOS 10.12.6
   CC 22.1

   For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
   When checking with xattr command, com.apple.ResourceFork did not exist in those file.
   Did the specifications change?

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   16 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.

   Following Apple document talks about deprecations that lead to removal of Resource From .ai files
   https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28

   https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc

2. Sentence case deletes first letter of each line.

   I use the change case multiple times daily, since I frequently receive text content in all caps. I recently started using Illustrator CC 23.0.2. Anytime I use (specifically) the "sentence case" option it deletes the first letter of each (paragraph) line. It's extremely annoying. I have to open InDesign to do it and change it there, then bring it back into Illustrator.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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3. making postscript file

   i working with illustrator from cs4 and cs5.
   in cs5 version of illustrator when i print my artwork to a postscript file with the generic post script driver, the default path for saving file was the path of saved current document or latest saved location, and that was very good and time saver for me.
   but in CS6 and later versions, the default location for save file is "this pc" or my computer ...
   and this is very time vested process.
   with the best regards.
   thank you

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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4. RIGHT CLICK NOT WORKING

   RIGHT CLICK DOESNT ******* WORK ON ILLUSTRATOR

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Interacting with properties panel can make app require force close

   MacOS 10.14.1
   Illustrator 23.0.1

   Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:

   • Menus are greyed out
   • any menu function can't be done, including save and quit

   • 

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   3 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi David,

   This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
   You need to close the popup first to open the menu.

6. Panel "Dropdowns" appear on wrong monitor

   If the Panels are on a second/external monitor on Mac OS, Illustrator renders the dropdown information (ie font size, stroke width, arrowhead type, rotation, Transparency type) not on the second monitor, but back on the Main monitor/iMac.

   The example shown has the latest build, with panels on the right monitor and artboard on the iMac screen. Trying to select from the Stroke Width drop down menu puts the options on the iMac screen instead of within the Stroke Panel.

   Photoshop doesn't do this, so it's not an Apple thing. Illustrator team, please fix this!

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Film and Video presets have an unnecessary Artboard 2

   Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

   4 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This artboard has a purpose.

   As mentioned here in comments and in several discussions (here or here), this artboard is needed when importing the file as a composition into After Effects.

   Quoting Ton Frederiks (thanks):

   With a single artboard, After Effects clips the content outside the artboard even when Retain Layer Sizes is selected.

   With the second large artboard, AE will show the contents of layers when Retain Layer Sizes is selected.

   Another way to solve it is to create a single large artboard that has the size of all the artwork.

8. Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken

   Running AI on Mac 10.13.6 with AI 22.1.
   On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

   When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

   However, if you hit enter, a) it doesn't appear to do anything. So then if you click 'Save', it will save a PDF with ALL the pages/artboards in it - even though range shows just 2-2 for example.

   So if you hit enter by mistake, you have to reset it, by clicking 'All', then 'Range' again, then enter your range and click 'Save' with your mouse, not hitting 'enter'.

   Easy fix that needs to be made as this is very annoying.

   Running AI on Mac 10.13.6 with AI 22.1.
   On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

   When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

   … more

   5 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Properties panel showing wrong properties and text attributes all the time

   Properties panel don't reflect correct properties and font kerning and size were not reflecting in the the properties box. Changing a text box affects another text and not the selected text. An yes, I have the latest version and have replaced preferences many times.

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   0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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10. Command-s save reverts back a few steps

    Sometimes saving the document (command-s) causes it to revert a few steps back. WHAT? What is going on with all this weirdness!

    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Continuous drag over locks or visibility in layer palette regularly fails when using Wacom

    I have experienced this problem on both macOS and Windows when using a Wacom tablet.
    1. Toggle visibility of multiple layers by click-dragging over the eye icons.
    2. Toggle the visibility of another layer by clicking on the eye icon.
    3. Occasionally the last click will be interpreted as being part of the drag gesture and the visibilty of multiple layers will be affected.
    4. Undo doesn't see step 1 and 2 as separate. So undoing gets you back to before step 1.

    You may have to test this for a while as it doesn't happen very often. A few times a day if you're working full time, but that's still more than enough to be disruptive.

    I have experienced this problem on both macOS and Windows when using a Wacom tablet.
    1. Toggle visibility of multiple layers by click-dragging over the eye icons.
    2. Toggle the visibility of another layer by clicking on the eye icon.
    3. Occasionally the last click will be interpreted as being part of the drag gesture and the visibilty of multiple layers will be affected.
    4. Undo doesn't see step 1 and 2 as separate. So undoing gets you back to before step 1.

    You may have to test this for a while as it doesn't happen very often. A few… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. Tool Menus Errors: Tool menus click through into the tool options below them.

    Tool Menu Interface Errors:
    I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
    I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
    I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
    Am using the latest Illustrator on Win10. See attached.

    Tool Menu Interface Errors:
    I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
    I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
    I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
    Am using the latest Illustrator on Win10. See… more

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Linked image file cannot be deselected

    I have an infuriating problem with selected linked files that's been going on for years now.

    If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.

    Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.

    CC2019
    Mac OS X Mojave (and previous systems)

    I have an infuriating problem with selected linked files that's been going on for years now.

    If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.

    Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.

    … more

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    0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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14. Font style descriptor repeated in the Font's name

    I just created and exported a new font using Glyphs app.
    While I was testing it, I realize how the style descriptor "Regular" appeared in the name as well.
    Tried to fix this with Glyphs support as long as I discovered it's this way only on Illustrator.
    No repetition on Photoshop or other non-Adobe apps.
    Problem goes away if I have 2 or more styles, but other single-styled fonts (like Impact) don't have this repetition.
    Might be a bug?

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    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Uninstalling old version breaks windows preview handler for new version.

    When uninstalling an older version of illustrator, the windows preview handler for AI files gets removed such that it no longer functions for newer versions of illustrator that are already installed. The only resolution is to uninstall the newer version and reinstall which can be a pain, or manually modify the registry entries to assign the PDF handler to AI files.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. workspace is constantly falling

    Greeting!

    1 - after launching the illustrator all the panels are out of place
    2 - Illustrator does not get stuck at startup
    3 - the workspace is displayed incorrectly
    4 - Windows 10, 64-bit; 2 monitors; nvidia gfors nVIDIA GeForce GTX 560 Ti
    5 - Illustrator 23.0.1 (64-bit)
    6 - see attach ()

    Thank you

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    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. "Create Outlines" is causing text to move from its original position !

    When outlining text in artwork to send to the printer, the text moves from its original position by a fraction.
    This is catastrophic for finished art purposes.
    Dealing with misaligned print can be hard enough without the file being off from the beginning.

    MacOS Sierra
    10.12.6

    +Latest Illustrator (2019)

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Undo in illustrator behaving funny. Please address it.

    Undo function in Illustrator 23.0.2 (64-bit) is behaving funny. It is doing one simple undo of a transformation after 2-3 steps. Sometimes the undo totally gets disabled resulting frustration! Please address. This message is sent from the corporate license of Abobe CC of Danfoss (drives section) Global Team.

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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19. Colors dull when exporting png

    OS: iOS High Sierra version 10.13.4
    AI CC up to date

    When I export my AI document and choose PNG format, the colors are dull. The colors are correct when I save using Export, legacy, PNG. I was told by adobe support twitter that they confirmed that they got the same result as me and to report the problem.

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    5 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Start Screen/Blank Screen Persists

    Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug, but it bugs me, and many others. Hopefully posting it here will get an audience at Adobe.

    Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug,… more

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am sorry I could not understand your requirement.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .