8155 results found

1. Pasted artwork does not remember sublayers

   When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.

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   29 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi All,

   Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.

   Thanks
   Anish Kumar
   Illustrator Team

2. Saving an EPS file hangs Illustrator

   When I save a file to EPS, Illustrator either takes forever to save it or hangs and I have to kill it and restart. Saving to an AI file isn't a problem.

   2 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Artwork windows not consolidating to the center window

   Since updating my Illustrator for a week or so ago... when I open artwork the artwork does not open and I am unable to consolidate art windows into the main window. Seems like some sort of bug. The only way I can bring open files is by navigating to Window > Arrange > Float all windows. When I drag the window back into the main panel it disappears. The open screen will not go away.

   5 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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4. Appearance of Black Feature Not Working in Illustrator CC 2019

   The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

   Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich black.

   MacOS: 10.14
   Illustrator: 23.0

   The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

   Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich… more

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please check if Color Settings is set to “Emulate Adobe Illustrator 6.0”, If it is then change it to “North America General Purpose 2”.

   Color settings changing to “Emulate Adobe Illustrator 6.0” is tracked here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35742949-color-settings-auto-defaulting

5. Overprint preview of overprinting black shows black as semi-opaque

   When something is printed as 100% black and set to overprint, the output will be pure black. No registration issue as the 100% element is carried through the other color breakouts. However, in AI CC 2019m when I zoom way in on text which is 100% black and overprinting, I can actually see through the black type. The intensity of the black varies based on what is underneath. One can even watch the black become muted in appearance as one zooms.

   Shouldn't 100% black appear as 100% black regardless of being set to overprint or not.

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   2 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Artboard Navigation control at bottom of screen v 23.0.2 (newest update)

   Artboard Navigation control at bottom of screen shows up in the middle of the the screen when I use my larger screen. When I drag the window to my small screen and then back to the large screen, the artboard navigation control is back at the bottom. If I open a new file, the navigation control is back in the middle of the screen. This is version 23.0.2 (dowloaded and installed 3/6/19)

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Ver 23.03 Adding text deletes new layer

   When I create a new layer, and select the Type tool and create a new character or type element, AI automatically deletes my new layer and adds the text to a locked layer that I previously created.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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8. Direct Selection tool selects objects in and outside of clipping masks

   There is a bug (from maybe several versions back now) in which the direct selection tool sees and selects objects (and points) inside and outside of the clipping mask. The behavior In previous versions worked correctly (the direct selection tool only selected points on the clipping mask, not any of the inside contents). In the attached screenshot, you can see both the current bug and the previous expected behavior.

   To summarize, the Direct Selection Tool should only be able to select a mask's points and not the objects inside the mask.

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   4 votes

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   3 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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9. Making changes to rgb vector artwork causing color changes

   Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.

   Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.

   Even stranger, after the color changes appear, when I try applying the same exact color swatch to all layers, some of the colors still remain dull. For example, if I select the leaf in the artwork (which consists of a color fill and a stroke) and I apply the same color swatch to both the color fill and stroke, the stroke shows a dull color, yet the color fill shows the actual color. Even though all layers and groups show 100% opacity. The file has been set to RGB color mode, has been converted to RGB, and I'm using RGB swatches.

   Can someone please look into this? I'm unable to make edits to my files. Could this be a result of opening a PDF file that was created in a past version of Illustrator on another computer? I wouldn't think that would be the issue since the file doesn't use anything fancy (just brush strokes and color fills), and this doesn't explain why I'm not experiencing these problems with the CMYK version of the same exact artwork.

   Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.

   Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.

   Even stranger, after… more

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   6 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Surface pro (2017) pen pressure problem

    Hello everyone!

    I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

    This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

    I have also attached two screenshots: first being a screenshot of the lines i drew on my surface pro (2017) and the pen; and the second being a screenshot of the lines I did on my desktop computer using a Wacom Intuos pro. these were drawn with the same exact brush and using the same hand movement, however you can clearly see that the Surface Pro is not able to produce as thin lines.

    I have tried to change the pen pressure curves to combat this but it doesn't help. What it feels like is that when you press very lightly with the pen, the line jumps straight to this medium thickness instead of being really thin at first. Also the line keeps the same thickness until I exceed a certain pressure threshold. The line starts drawing pretty much when I feel like it should, it just jumps straight to thicker line and stays that way for a bit even if i change the pressure slightly. This can be most clearly seen in the middle lines of the screenshots I attached: the first one (Surface Pro) has no variation in the line weights of the lines it produced from my very light, barely-touching-the-tablet type of line, but the second (Intuos Pro) was able to pick up on the line weight variation on those lines.

    I have installed the newest firmware and driver update already from: https://www.microsoft.com/en-us/download/details.aspx?id=55484

    I should also mention that with Photoshop I am able to produce very thin lines, so the pressure sensitivity works well in there.

    I would be really grateful if a solution could be found to this problem! Inking with vector lines was something I was looking forward to when buying this device, but now I feel like I am handicapped when using Illustrator on my Surface Pro.

    Hello everyone!

    I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

    This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

    I have also attached two screenshots: first being a screenshot… more

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    6 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Libraries stuck in "Add Multiple Assets"

    macOS Mojave 10.14.3

    This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.

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    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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12. export directory

    "Export as" exports to the parent directory, rather than the selected directory. This appears to happen more often if the target directory is created from within the dialogue.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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13. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

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    4 votes

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    Request to Contact Support  ·  6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Transform Each object in an isolated group transform the group instead

    Select all objects in a Group and Transform Each will Transform each object WHILE ALSO TRANSFORMING THE WHOLE GROUP TOWARDS IT'S CENTRAL POINT. This directly contradicts the conventional meaning of "Transform Each".
    The workaround is to deselect one of the objects in the Group, which is why this is a Bug- the workaround is a kludge fix.

    16 votes

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    8 comments  ·  Tools  ·  Delete…  ·  Admin →
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15. Pen tool rapidly changes to selection tool arrow glitch

    Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Happy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

16. Distorted dashes at small sizes

    OS: Windows 10
    Adobe Illustrator 23.0.1

    When creating dashed lines at small sizes, the lines are distorted. See attached image - weight is .1mm, dash size is .1mm. The line is perfectly straight, the profile is uniform and the "Preserve exact" option is enabled.

    The type and amount of distortion seems to vary depending on the line's position in the document as well. Moving the pictured line 2 mm to the right means the distortion is suddenly vertical rather than horizontal.

    This is of course not a major issue as long as the illustration is only meant to be viewed in its original size - but this defeats one of the purposes of using vectors, as the illustration should be scalable to any size without significant distortion.

    OS: Windows 10
    Adobe Illustrator 23.0.1

    When creating dashed lines at small sizes, the lines are distorted. See attached image - weight is .1mm, dash size is .1mm. The line is perfectly straight, the profile is uniform and the "Preserve exact" option is enabled.

    The type and amount of distortion seems to vary depending on the line's position in the document as well. Moving the pictured line 2 mm to the right means the distortion is suddenly vertical rather than horizontal.

    This is of course not a major issue as long as the illustration is only meant to be viewed… more

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    4 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

    I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.

    3 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. text handling still a mess in 22.1

    Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)

    ---

    Open Illustrator 22.1 (Windows) and create a new blank document.

    Draw a text box and fill it with placeholder text.

    Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).

    PROBLEM 1: Select a word or words in the text and change the style (by pulling down the list in the Character panel) to (for example) ‘Black’ instead of ‘Book’. The selected text leaps to 12pt/14.4pt leading, though it does stay in the chosen font.

    PROBLEM 2: Undo. The selected text reverts to Avenir Book, but stays at 12pt/14.4pt.

    PROBLEM 3: Undo a second time. The selected text goes back to the original state (Avenir Book 10pt/16pt), but the entire block of text is now selected (?!?).
    Deselect.

    WEIRDNESS: Select a few words, and change the style (again, to Black), but this time do it by clicking in the Style box in the Character panel and scrolling through the values via the mouse wheel or the up/down arrows – not by pulling down the menu and making a direct selection. The text correctly changes style without changing its size.

    Delete the entire text box. Draw a new one. Make sure the ‘body text’ style is selected in the Paragraph Styles panel and fill with placeholder text.

    PROBLEM/WEIRDNESS: The text displays in the correct style (Avenir Book 10/16), but in the Paragraph Styles panel the ‘body text’ line has a ‘+’ after it, indicating that the text doesn’t match the saved style in some way. Also, in the Character panel, the leading shows no value (empty space) in the control. And the pulldown menu in the Paragraph Styles panel has ‘clear overrides’ dimmed out...

    Further WEIRDNESS: If one then selects some words and opens the Leading pulldown menu (in the Character panel), it shows 16pt as the first item in the list (above ‘Auto’ and the list of default sizes), with a checkmark... it just isn’t displaying inside the text box.

    Close the document and Illustrator.

    Start Illustrator and create a new document.

    Draw a text box and fill with placeholder text. Click outside the box to remove the keyboard focus (and cursor) from the contents, but leave the text box object itself selected.

    Create a new Paragraph Style in the Paragraph Styles panel, called ‘body text’, font settings ‘Avenir Book 10/16’.

    WEIRDNESS: The displayed text updates correctly, there’s no ‘+’ after the style name in the Paragraph Styles panel... but the Character panel still shows ‘Myriad Pro Regular 12/14.4’. De-selecting the text box and re-selecting it gets the Character panel to update (‘Avenir Book 10/16’).

    ---

    Start Illustrator and create a new document.

    Draw a text box and fill with placeholder text. Click outside the box to remove the keyboard focus (and cursor) from the contents, but leave the text box object itself selected.

    Create a new Paragraph Style in the Paragraph Styles panel, called ‘body text’, font settings ‘Avenir Book 10/16’. Deselect and reselect the text box to get the Character panel correctly updated.

    Select a few words. Then, in the Character Styles panel create a new character style called ‘italic’. Set the font to Avenir, Book Oblique, but do not touch the size or leading boxes.

    Close the dialog box and click the character style name to apply it to the selected text.

    Select an entire paragraph (or several) that includes the italicized text. In the Paragraph panel, change the size/leading to, say, 8pt/20pt. Everything works as it should.

    Deselect everything and double-click the ‘italic’ style name in the Character Styles box to verify that the style displays no values in the size or leading controls, nor in the text summary, implying that size/leading are not specified and will not be affected/overridden by this character style.

    Select the previously italicized text. The character style name shows as ‘italic+’ indicating that the selected text doesn’t match its character style definition, even though it should.

    PROBLEM: Select some other text in the same paragraph. Click ‘italic’ in the Character Styles panel. The selected text changes size to 10/16, even though the size was explicitly not specified as part of the Character Style definition.

    ---

    I could go on.

    --John Bradley

    Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)

    ---

    Open Illustrator 22.1 (Windows) and create a new blank document.

    Draw a text box and fill it with placeholder text.

    Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).

    PROBLEM 1: Select a word or words… more

    27 votes

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    11 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

19. Properties Panel and Transform Panel measurements should be exactly the same not rounded in the Properties Panel

    Properties Panel and Transform Panel measurements should be exactly the same not rounded in the Properties Panel.

    Properties Panel rounds measurements to .000 decimal places but the transform panel allows .0000 four decimal places. This is inconsistent and is confusing to my team trying to double check our files for accuracy.

    6 votes

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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20. SVG export : XML code anomaly

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan thanks to some code lines. I spare you that part.

    Now my problem :

    I have compared the d-commands of a pathsvg and the ones of its twin from globalsvg and I'm noticing an offset between some Absolute-Coordinates. All the coordinates that bother me are related to the same value : y coordinate of the Transform-translate parameter.

    Besides, you will certainly agree that this transform-translate should not even exist in the first place. Ai just decided to create paths far outside the viewbox to then translate those to their supposed original places. It works for -x axis but not for -y axis and it could really be bothering at some point.

    I think it's an unnecessary waste of characters in the XML source-code.

    My regards to whoever answer my problem. :)
    Thomas

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan… more

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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