8148 results found

1. Placing/opening/importing DXF broken in Illustrator 2021

   1. Windows Version 10,Adobe Illustrator V25.0
   2. Placing DXF into AI dosuments
   3. Used to work fine in previous version
   4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF come in as a blank page.

   1. Windows Version 10,Adobe Illustrator V25.0
   2. Placing DXF into AI dosuments
   3. Used to work fine in previous version
   4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF… more
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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Illustrator 25.2.1 zoom doesn't work correctly after import files

   After you import any tipe of file into the program a bug occurs modifying the use of the zoom tool so is impossible make a gradual zoom because a box like a "selection box" is created that brings the zoom to a very high percentage.
   It is also no longer possible to zoom out.
   This bug ONLY occurs if you import an external file into Illustrator and it won't fix it by deleting it or restarting the program.

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Lost stroke when copying dynamic symbol

   We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
   In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:

   When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
   When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
   When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline of the copy is normal.
   When I copy a dynamic symbol from one Illustrator document to another, the outline of the copy disappears.
   When you copy a dynamic symbol with a pattern fill from one document to another, you loose the scale of the pattern.

   I started a discussion about this issue on the Adobe forum and the solution provided by Kurt was to enable only the Transform Object option in the flyout menu of the Transform palette. But the issue occurs if you turn on either the Transform Pattern Only or the Transform object option.

   Do you have any idea where this problem comes from?

   We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
   In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:

   When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
   When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
   When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline of… more

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   2 comments  ·  Symbols  ·  Delete…  ·  Admin →
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4. Previous tool continues after selecting new tool

   Over the past few weeks I've noticed that when I switch tools sometimes the characteristics of the previous tool continue rather than it switching to the new tool (but it shows the new tool selected in the Toolbar.

   So, for example, if I'm using the Selection Tool and then click on the Direct Selection Tool it shows in the Toolbar that I have the Direct Selection Tool activated and the cursor is the Direct Selection Tool one but the tool behaves like the Selection Tool (i.e. I can't select individual points).

   Saving the file seems to fix the issue and the selected tool then behaves normally. Changing the tool from one to another doesn’t have any effect, only saving the file seems to fix the issue (temporarily).

   I have observed it most with the Selection Tool and the Direct Selection Tool (my most used tools) but I have also certainly experienced it when switching from the Rectangle Tool and Type Tool to the Direct Selection Tool (and probably other tools that I don’t remember off the top of my head.

   It has happened over multiple files over a number of weeks so doesn't seem to be an issue with a particular file.

   Another issue that may be related is from time to time when I go to drag the Proxy Preview Area in the Navigator pane I find that the magnifying glass has activated itself and it zooms in in the Navigator pane.

   Again, saving the file fixes the issue.

   I've tried uninstalling and reinstalling Illustrator, restarting my computer and upgrading Big Sur from 11.4 to 11.5.1 but the issue persists.

   I’m running Illustrator 25.4.1 on Mac OS Big Sur 11.5.1.

   Over the past few weeks I've noticed that when I switch tools sometimes the characteristics of the previous tool continue rather than it switching to the new tool (but it shows the new tool selected in the Toolbar.

   So, for example, if I'm using the Selection Tool and then click on the Direct Selection Tool it shows in the Toolbar that I have the Direct Selection Tool activated and the cursor is the Direct Selection Tool one but the tool behaves like the Selection Tool (i.e. I can't select individual points).

   Saving the file seems to fix the issue and… more

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   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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5. Error on trying to save *.ai to older version CS4 from AI application version 25.2.2.

   I have Illustrator application version 25.2.2 (build 255) on Windows 10 Pro (64-bit) with AMD Radeon Pro WX 3100.
   When I tried to save a specific *.ai file to older version "CS4", I got the error.
   What should I do to resolve?

   <crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Illustrator" applicationVersion="25.2.2" build="255" source="Windows-Client" crashType="n/a">

   <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7CD28835A">

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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6. illustrator beta 25.3.0 password protected pdfs

   I cannot open nor save password protected pdf files.
   Macbook air M1, Big Sur 11.3.1

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. All PNG's exported are blurry

   Every time I export a file to PNG, it comes out blurry. It also appears blurry when I turn on the pixel preview. I have never experienced this problem until I recently updated my version of Illustrator. Exporting to PDF does not cause an issue.

   I am using Windows 10 Pro version 19042.746, with Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz, Installed ram: 32.0 GB (31.8 GB usable), 64-bit operating system, x64-based processor.

   Illustrator version 25.1

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.

   Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

   I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have an iMac running Big Sur with Illustrator v24.3 and have a Macbook Pro running Catalina with Illustrator v25.0. So far I don't have any problems running v25.0 on the Macbook Pro under Catalina. In addition, I am running Extensis Suitcase Fusion v21.2.1 on both machines under both operating systems. I have been in contact with them as they are hoping to release a version that is supported on Big Sur. But when Illustrator v25.0 on Big Sur just bombed on its own, just like everyone else here (about the same time) I was able to somehow get it to load up into Safe Mode (don't ask me how I did it because like everyone else, I have seen Illustrator just sit there on the load screen regardless of it trying to initialize or do one of its many Diagnostic tests). But I was only able to get it to open in Safe Mode a couple of times. When it did, Illustrator identified that it had a problem with the Suitcase Fusion plug-in. I have since disabled the plug-in just for Illustrator through Suitcase Fusion and still, Illustrator will not load, even to a diagnostic state. But Adobe needs to understand that the simultaneous moment that multiple users experienced an abrupt shutdown of Illustrator and it not loading with the acceptable wait time, that there is something much more than "old residual files" present. There shouldn't be any reason that an Adobe employee needs to be inside monkeying around user's machines. Just like when the Create Suite was the latest product line before CC, it needs to provide a Tool Cleaner program to rid of all these "old" files for us now. Or during the large push of CC 2021, the installer should remove all instances of CC 2019 and CC 2020. (I just looked in my Applications Folder and found those folders for those previous releases. I removed them.) Please find a fix ASAP for us that have moved to Big Sur and want to run the latest version of Illustrator beyond v25.0.

   I just tested the process of editing an AI file in Illustrator v25.0 and then opening it up in Illustrator v24.3. There doesn't seem to be any issues with the file opening with a legacy program. I edited the file on my Macbook Pro running Catalina and Illustrator v25.0 and then opened the file on my iMac running Big Sur and Illustrator v24.3. In addition, I have re-installed the Suitcase Fusion plug-in for Illustrator v24.3 and have no issues so far even though the iMac is on Big Sur.

   Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

   I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have… more

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   Resolved (Comments Open)  ·  6 comments  ·  Launch  ·  Delete…  ·  Admin →
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9. Pressão da Caneta

   Comprei uma mesa digitaliazadora Huion HS64 e a pressão da Caneta não funciona, fica inativa essa configuracão do pincel. como mostro na foto em anexo.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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10. Aus Prozessfarbe wird eine Volltonfarbe, wenn sie aus Illustrator in der Adobe Creative Bibliothek angelegt wird

    Hallo, wenn ich Farben aus Illustrator 2021 (Windows 10), aus den Farbfeldern, aus den Farbfeldoptionen, an die Adobe Cloud Bibliothek sende, wird aus einer Prozessfarbe in den Angaben eine Volltonfarbe.
    Obwohl es eine Prozessfarbe ist. Nach der Überprüfung der Farbe auf Vollfarbe, wird die Farbe als Vollfarbe angegeben. Wie sich die Farbe später verhält kann ich nicht sagen. Wenn ich die Farbe manuell in der Adobe Cloud Bibliothek anlege (in Photoshop) bleibt eine Prozessfarbe eine Prozessfarbe. Das ist aber sehr aufwendig, dies so zu machen, da wir die Farbe mit einer Farbnummer und den RGB Werten beschriften müssen. Über eine schnelle Lösung bzw. Behebung diese Problems würde ich mich sehr freuen. Da das gleichzeitige Anlegen der Farben in Illustrator und in der Cloud Bibliothek viel Zeit sparen würde. Mit freundlichen Grüßen

    Hallo, wenn ich Farben aus Illustrator 2021 (Windows 10), aus den Farbfeldern, aus den Farbfeldoptionen, an die Adobe Cloud Bibliothek sende, wird aus einer Prozessfarbe in den Angaben eine Volltonfarbe.
    Obwohl es eine Prozessfarbe ist. Nach der Überprüfung der Farbe auf Vollfarbe, wird die Farbe als Vollfarbe angegeben. Wie sich die Farbe später verhält kann ich nicht sagen. Wenn ich die Farbe manuell in der Adobe Cloud Bibliothek anlege (in Photoshop) bleibt eine Prozessfarbe eine Prozessfarbe. Das ist aber sehr aufwendig, dies so zu machen, da wir die Farbe mit einer Farbnummer und den RGB Werten beschriften müssen. Über eine… more

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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11. Disparition des plans de travail

    Bonjour, depuis la mise à jour en 25.4.1 une fois un document contenant plusieurs plans de travail, enregistré, au moment de la réouverture de ce document tous les plans de travail on disparus 😩
    Il ne reste que des "Repères du plan de travail" sur un nouveau calque !

    Très contrariant car mon travail est beaucoup basé sur cette fonction.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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12. Partial File Saves V 26.0.609 Large Files

    I end up with some large files. Two in particular in the last day are not saved correctly. Partial read file only. 34 mb file and larger.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Artboards and Smart guide heads up displays do not show data, just gray boxes

    none of my dartboards have their numbers Iartboard 1, dartboard 2, etc.) nor does the heads up measurement box of the smart guides show any data, it is just a gray box. The attached file only shows the lack of numbering of the artboards, not the smart guide heads up display

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Image in Clipping mask as well as everything on its layer disappears constantly

    Image in Clipping mask as well as everything on its layer disappears constantly. The image isn't displaced but when I double click where it is it shows itself in Isolation mode. Its terribly annoying.It shows as an outline but doesn't show up at all otherwise.

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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15. Bounding Box suddenly changes its size for rotated objects

    Depending on rotation of linked file the bounding box scales extra large. No groups. Linked PSD file. Windows 10, Illustrator 25.0.1.

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    6 comments  ·  Selection  ·  Delete…  ·  Admin →
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16. Text cursor/text selection is invisible when inside group, and getting text cursor is jittery at best.

    The text cursor and text highlight selection don't appear when inside grouped text. Also getting the text cursor vs the selection cursor is very jittery. I'm running ai 25.0.1 on a 2017, 5K iMac, os Big Sur 11.1. I've attached videos of the poor functionality.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. 不明なエラーで保存が出来ない
    2 votes

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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

    バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順や操作
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけしますが、よろしくお願いいたします。

    Illustrator チーム

18. Illustrator 25.4.1 "handcuffs" scaling and rotation effects with Wacom

    When using a Wacom Intuous Pro (PTH-660) with Illustrator: using the scale or rotate tool on a shape, I'm unable to commit the change to the object after I lift the pen off the tablet. Even pressing "v" or "esc" several times, or even switching programs and switching back to Illustrator, when the pen comes in range of the table surface again, it is still changing the scale or rotation of the object.

    I'm on Windows 10 Pro on a Dell Precision 7530.

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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19. Corrupt rendering of font Aktiv Grotesk Condensed Light

    Our font Aktiv Grotesk Condensed Light has weird rendering artifacts in the glyphs "C", "b" and "p", but only on macOS 11.5.1 and Illustrator 25.4.1 (InDesign on the same platform is fine; on Windows, both are fine). See screenshot. Can't attach the font here so I'm sending it to Josh Hadley at Adobe.

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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20. UI labels smear and the canvas is not fully updated

    Hello everyone!
    When I have to move an edge of a shape with the direct selection tool, on the right side of the screen this happens. Plus that it doesn't show the X and Y pixels where the edge belongs. I don't know if it's because of my laptop (Ryzen 7 4700U with AMD Radeon Graphics) Please let me know because it's kinda annoying, thank you so much!

    I searched for it, it's a smart guide's bug, in case I can help you :)

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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