Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8154 results found
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Gradient issues: annotator jumps and changes direction on object hover
2 problems in CC2020 on Mac OSX 10.15.1:
1. Gradient annotator doesn't show on expanded shapes
2. gradients inconsistently applying -- see attachment2 votesHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Increase font shortcut: Command + Shift + . no longer works
Mac OS Mojave 10.14.6, 3.2 GHz Intel Core i7, 16 GB 2667 MHz DDR4, Radeon Pro 560X 4 GB
Illustrator 23.1.1
Increase font shortcut: Command + Shift + . no longer works.
Decrease font shortcut DOES still work. Super annoying.
EDIT: I just realised if you press the decimal point on the number pad it works. The wrong "." seems to have been assigned the shortcut.
3 votes -
Embedding multiple .psd files
Embedding multiple .psd files no longer works in 2020. Previous versions would allow you to multi-select linked .psd's and embed them all at once. 2020 allows multi-selection, but only converts the first linked image.
2 votes -
Width Tool shows no highlighted contour
while using the width tool I notice the absence of an highlighted contour to see the modification of the line that could help to see better the size and proportion applied
1 vote -
"Not Compatible"
I have a MacBook Pro, El Capitan 2015. The Adobe Suite is now saying all of my apps are "Not Compatible". I tried restarting my computer and the Adobe system multiple times. I was on the phone for over 3 hours with Adobe, no help, just said my computer is too old.
1 vote -
Clipping Mask Wont Work on version 24.1.1
Everytime I walk through what is on your clipping mask page nothing works to create the mask on this new update. You Broke Something. Please fix it
1 vote -
Cannot use the Script in Illustrator 20 for Mac to create PDFs
I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.
1 vote -
Crashing, can't open
Illustrator crashes everytime I try to open it, whether opening a file or just the app. I have tried reinstalling it. I am using a brand new Dell computer (Windows 10 Pro, Illustrator version 42.1.1).
1 vote -
Typos in menu
Typos in the Layers' hamburger menu "grpahics" instead of "graphics"
1 voteThis 'grpahics' is what the current layer is called. So the mistake is not in the commands, but in the layer’s name.
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Adding an asset to the Asset Export panel adds another object with it
In the attached document when selecting one object and adding it to the Asset Export panel (with or without 'Option' key pressed), it'll always add the Light Red Curved brush the artboard #1, as if this line magnetized to all vectors on that artboard.
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Adobe-Illustrator-asset-export_bug_2021-11-2 14.14.51.mp4 160 KB -
masthead.png 64 KB -
cta_registerToday.png 7 KB -
Screen Shot 2021-08-26 at 12.08.07 PM.png 69 KB -
Screen Shot 2021-08-26 at 12.05.38 PM.png 41 KB -
Screen Shot 2021-08-26 at 12.05.31 PM.png 41 KB -
adding one adds the red curved line as well.png 33 KB -
The red brush selected.png 50 KB -
v.pdf 2358 KB
8 votes -
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Illistrator 2020 saving issues
Every time I try to save a file
The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.I have an iMac wit catalina version 10.15.1
(Retina 5K, 27-inch, 2017)
3.8 GHz Quad-Core Intel Core i5
32 ram
Radeon Pro 580 8 GB4 votes -
application frame glitch?
- macOS Catalina 10.15, Illustrator 23.1.1
this has happened twice since updating. each time has been random and in the middle of working as usual.
suddenly, i will try to click on a panel, but nothing happens (none will open/expand unless moved from the bar to a separate panel). also when selecting a different document tab, the file name switches, but window stays the same. until you turn off the application frame. but if you do that, then when turning the frame back on, it's blank - no windows, tabs, panels, toolbars, etc. and wont let you turn anything else on…
3 votes -
Can't open eps file with error that my copy out of date but if I have cloud version how can it not be latest version of illustrator?!
Win 10 with CC subscription
Can't open eps file on Illustrator, says my version not current enough. I pay for monthly cc subscription so wouldn't I by definition be on the latest?
1 vote -
File Save Incomplete?
I was working on a file for about 8 hours yesterday and was continuously saving it. The autosave was also triggering throughout my work.
However, when I started Illustrator today, the file is completely unchanged from its state on Monday. The thumbnail in the Home menu shows my progress from last night, but the file itself only contains the old data.
There have been no other save issue on that disk. I was able to save an XD file's progress in the same directory — at the same time — last night (shown in attachment) before shutting down my PC.
…
1 vote -
Selection tool won't grab lines
Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't…
42 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review.
Regards
Ankit Goyal
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Blue background lines on Illustrator 2020
Hello,
I'm having an issue with illustrator 2020. When i start working sometimes the background of a file stars having some blue lines covering all of the canvas. horizontally and vertically.
I'm using the latest release of Mac OSX Catalina on an Imac 2019.
Thank you!
2 votes -
Ctrl+Tab does not work when Caps Lock is on
When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.
When Caps Lock is off, the Ctrl+Tab shortcut works normally.
I believe that this is not intentional behavior.
All the computers in my studio are experiencing this problem, resetting preferences does not help.Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
Latest Illustrator version
Intel i7 processor
32 GB of RAM
NVIDIA GTX graphics card7 votes -
Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.
This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?
3 votes -
24 1.1 still crashes
still crashes...when i tried to print... there still is no fix to this annoying issue..
also crashes when you try to save or close a file.
occurs 2-3 times daily...is there any workarounds???1 vote -
Place Tiff with layer comps doesn't retain selected comps on save and reopen
Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.
Steps:
1. Make PSD with layer comps and save as layered Tiff.
2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
4. Repeat steps 2, 3 and 4 selecting a different layer comp
5. Save and close file
6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last…5 votes
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