8058 results found

1. Trim View gets disabled when switching artboards with Pixel Preview on

   In a document with multiple artboards and bled artwork.
   In Pixel Preview Mode, Turn on Trim View. Select a Different Artboard. Trim View Turns Off.

   With no shortcut for Trim View this means you have to go back to the menu for every artboard you click. If you're working with 15+ artboards this process becomes tedious.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Stability Issues

   Illustrator is constantly crashing, I use Windows 10. I've been losing a lot of work because of it. I am forced to do the updates (can't use an older version) because I receive art from multiple artists and they all use the updated version, and the "older versions" can't open the newer version.... WHEN ARE YOU GUYS GOING TO FIX THIS???!!!

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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3. Direct selection tool appears to move whole object until mouse release

   When part of an object is selected using the direct selection tool (selection tool and holding 'V' key down) the whole object appears to move to the new position until the mouse is released, at which point all the unselected points snap back to their original position. I'm assuming this is a bug and not intended?

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. パスのアウトラインで線幅が変わる

   796.49 mmφで0.3㎜線幅のパスのアウトラインをしたら

   線幅が変わりました

   原因がわかりません

   宜しくお願いします

   使用バージョン　26.2.1

   試しにＣＳ3でやってみたら大丈夫でした

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   0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただいた内容ですが、「パスのアウトライン」メニューからのコマンドでは再現しませんでした。

   機能バグではなく、個別案件と思われますので、お手数をおかけいたしますがカスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

5. Window widgets vanish if window is resized via Accessibility API

   If an Illustrator window is moved and resized via the Accessibility API, then the window widgets will vanish. They will reappear if you manually resize the window (even if only by a pixel).

   This issue affects anyone who uses a third-party window manager, such as our app Moom. It was reported by one of our users, and this video is theirs—we don't have Illustrator, so we can't test on our end.

   If you watch the video, you'll see the window widgets vanish when the user uses Moom to move the window; they then reappear when they manually resize the window. As third-party apps have to use the Accessibility API to work with other apps' windows, this is a pretty major problem for users of such apps.

   https://www.youtube.com/watch?v=EIJ_l5CPSqc

   There's nothing we can do about this in our app, it's something Adobe needs to fix in Illustrator. We can work with someone there on a solution if necessary.

   I can't report the version of Illustrator or the OS, because as noted, this video comes from one of our users, not from us.

   If an Illustrator window is moved and resized via the Accessibility API, then the window widgets will vanish. They will reappear if you manually resize the window (even if only by a pixel).

   This issue affects anyone who uses a third-party window manager, such as our app Moom. It was reported by one of our users, and this video is theirs—we don't have Illustrator, so we can't test on our end.

   If you watch the video, you'll see the window widgets vanish when the user uses Moom to move the window; they then reappear when they manually resize the window.… more

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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6. Stroke Scaling moves visible stroke away from actual path

   When I try to scale up the stroke weight on a path, the visual of the stroke moves away from the actual path proportionate to the amount scaled up. I have no idea what is going on. This happens mainly with custom brushes but I have not been able to predict when or how severely this is going to happen. Yes I'm using the latest illustrator update.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. SVG Export - Style Tag (Angled Apostrophe) Issue

   Hi,

   I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

   For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

   See attached images for reference.

   I can edit the styling using SVG viewer, but it's slowing down our output immensely and I'm not sure what has changed? I know for a fact these images work fine in the current courses they sit in.

   Note: If I ungroup the assets on the banner image, and export them as SVGs, they all import fine and don't have the angled apostrophe. If I group them together, however, the apostrophe appears! The obvious solution would be to ungroup and collect as a single asset, which I've tested and unfortunately, this still presents the same issue. I've also tested grouping newly created assets together there are no issues.

   Hopefully, someone out there can help out with this!

   Thanks in advance,
   Steph

   Hi,

   I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

   For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

   See… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Add Anchor Points adds sharp points on smooth curves (and converts smooths to sharps)

   If I have an circle with 4 smooth points and use Add Anchor Points command to add points to it, all new four point become sharp instead of smooth.

   Also, there are reports that Ai also convert original smooth points to sharp also, and this behaviour differs from platform to platform.
   Here is the link to the Twitter thread: https://twitter.com/onthehead/status/1516964920385961985

   4 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. broken: reading File date properties

   Unable to read date properties from a File on Mac (does work on Windows)

   alert(app.activeDocument.path.modified)
   alert(app.activeDocument.path.created)

   // always returns null as if file is not saved

   I tested on:
   Mac mini M1, macOS Montery 12.3.1, Ai 26.2.1 and Ai beta 26.4.2
   Macbook Pro Intel, macOS Catalina 10.15.7 Ai 26.2.1

   2 votes

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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10. Symbols don't display when mapped onto 3D artwork - Illustrator 26.2.1

    MacOS 11.6.5 iMac - non-retina NVIDIA GeForce GTX 775M 2 GB - 32GB RAM
    Illustrator 26.2.1
    Hello, I'm trying to map a symbol onto a 3D extruded object (See attached) using the new 3D interface. All I see are some black lines. No matter which symbol (even my own), what scale or rotation I use, the display of the mapped symbol does not change?

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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11. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Cmd + Tab app switching forcibly keeps Illustrator in focus

    When Illustrator (at full-screen mode) is in focus, and when executing the quick-app-switching Mac shortcut (cmd+tab) to the previous app, Illustrator always remains in focus. Even though the OS thinks the new app has focus — it will, for instance, invisibly receive keyboard inputs — Illustrator's UI nevertheless retains complete hold over the display, save for the OS toolbar. Chrome, Finder, even something as simple as Calculator; none of them show up. I've had to downgrade to Illustrator v.25 just to get work done.

    Illustrator v.26.2.1
    macOS 10.15.7
    3.2 GHz 6-core Intel Core i7 Mac Mini (2018)
    64 GB RAM
    RX 580 eGPU

    When Illustrator (at full-screen mode) is in focus, and when executing the quick-app-switching Mac shortcut (cmd+tab) to the previous app, Illustrator always remains in focus. Even though the OS thinks the new app has focus — it will, for instance, invisibly receive keyboard inputs — Illustrator's UI nevertheless retains complete hold over the display, save for the OS toolbar. Chrome, Finder, even something as simple as Calculator; none of them show up. I've had to downgrade to Illustrator v.25 just to get work done.

    Illustrator v.26.2.1
    macOS 10.15.7
    3.2 GHz 6-core Intel Core i7 Mac Mini (2018)
    64 GB RAM… more

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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13. Illustrator CC 2022 not correctly fonts in SVG format

    Why is there an email icon next to Adobe Illustrator if the intent is to email the Illustrator team, not be redirected to a marketing landing page.

    I'm using an Adobe Font (Trajan Pro 3) for a logotype: I set the font to outlines, but if I attempt to make the characters one compound path, the letters appear broken. If I leave the characters as individual compound paths, and save as an SVG, the SVG file shows the letters in a garbled fashion.

    When does Adobe expect to resolve this issue in CC?

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Opening a PDF file, previously saved in Ai

    After working on a file and trying to save it, it kept telling me it couldn't save. I finally gave up and then just saved it as a PDF. I was able to work from the PDF. So i saved the PDF. And now I can't open the PDF or the illustrator file. It gives me the dialog: Can't open the illustration. The file is locked or in use. ID: -54

    It's also not letting me upload the illustrator file here, only the PDF file.

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Help bar is not showing
    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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16. Can't save a file without closing the program.

    Everytime when I save a file, the program shuts off. The same for InDesign.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Can't Access a Saved File from a folder in Google Drive

    The Issue:
    I saved an illustrator file then closed the program. After some days, I reopened the program. I could see the preview thumbnail showing my latest edit but when I clicked on it to open, it went back to a much earlier version of the file. This has now happened twice. Please help if you have solved this successfully.

    Details:
    Illustrator 26.2.1 (64-bit)
    OS: Windows 10
    RAM: 12GB
    Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It turns out the folder is managed by Google Drive, and it restored a previous version for some reason.

    If you had problems like this too — please comment.

18. Text missing on .ai file when I preview it or bring it into Indesign

    OS Catalina v. 10.15.7, Illustrator v. 25.4.1

    Text is in the document (.ai file), but when I preview it or place it into InDesign it disappears. When I save it to a pdf from Illustrator it looks fine in preview, acrobat and InDesign. As a temporary fix I can place the pdf into Indesign, but that's not ideal.

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. SVG export crashes

    Exporting to SVG causes Illustrator 26.2.1 (64-bit) on Window 10 (21H2 19044.1645) to crash. No export is created.

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. swatch panel missing

    The swatch panel is completely missing all of the sudden. This is a PERTINENT feature for me and needs to be fixed ASAP.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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