8071 results found

1. Welcome screen not opening

   The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. script cannot be uploaded

   Download the script of random swatch fill from http://vectorboom.com/load/freebies/freescripts/randomswatchesfill/22-1-0-167

   Opened my illustrator CC2019>File>Scripts>Other Scripts, chose the downloaded file and pressed open, nothing happened.

   Tried drag the script file directly into the folder of the software, this time script showing when I opened the script panel, but still no effect applied when I clicked it.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. When copying/pasting an item(s) the color saturates

   BUG! When copying and pasting shapes/images/etc in illustrator the colors over saturate (see my example ) In the example its very clearly over saturating the red and yellow color as well as the images. PLEASE FIX!!!

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Stop automatically changing RGB files to grayscale when working with colors

   Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Illustrator keeps crashing

   Illustrator keeps crashing on MacBook Pro

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   7 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. Linked image file cannot be deselected

   I have an infuriating problem with selected linked files that's been going on for years now.

   If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.

   Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.

   CC2019
   Mac OS X Mojave (and previous systems)

   I have an infuriating problem with selected linked files that's been going on for years now.

   If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.

   Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.

   … more

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   0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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7. Font style descriptor repeated in the Font's name

   I just created and exported a new font using Glyphs app.
   While I was testing it, I realize how the style descriptor "Regular" appeared in the name as well.
   Tried to fix this with Glyphs support as long as I discovered it's this way only on Illustrator.
   No repetition on Photoshop or other non-Adobe apps.
   Problem goes away if I have 2 or more styles, but other single-styled fonts (like Impact) don't have this repetition.
   Might be a bug?

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. SVG import misses a lot of ID's

   In 2017 Illustrator import of SVG was ok, all the G tag ID's where converter to names of the the group. PERFECT! But now it is going wrong it is converted for some id's ok but most are converted to <Group> instead of the ID what is going wrong here!

   Please solve this ASAP

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Expanding strokes leads to a different result when exporting artwork

   Illustrators’ exported image (JPG/PNG tested) is different with when you expand strokes and unit them then export.

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   1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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10. CMYK Colors change by themselves randomly

    Watch as I simply keep trying to specify a color in a CMYK document. Simply changing the hex code, then deselecting the element, then double click the fill box to open the color, and sometimes it stays, sometimes it changes. I change it, it changes again. I need this to work 100% I can't have colors randomly changing on me after I specify them. I can also trace similar color problems back since v6 or so - had many color inconsistencies between illustrator versions, this constant color shift battle has to be fixed

    Mac 10.13.6
    Illustrator CC 23.0.2

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    4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. "Twist" effect doesn't work on horizontal or vertical lines

    I'm trying to to "twist" a single line () using the Effects panel, but the line only shows twisting when the effect is applied and then rotated diagonally.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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12. Extreme performance issues (AKA the dreaded color wheel) when trying to type in AI 23.0.2.

    I get the color wheel with anything text-related. From basic typing to simply deleting a letter or space. Haven't found any way around the issue. I design a ton of infographics and this is seriously adding unnecessary time to my projects.

    Here's my system info

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Symbols | Mapping stroke to 3D-Model will distort stroke

    Hi together,

    recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

    All details can be found at Adobe Illustrator User Forum here:
    Symbols | Mapping stroke to 3D-Model will distort stroke
    Laubender Mar 21, 2019
    https://forums.adobe.com/message/10989571#10989571

    Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

    The only workaround that will help is rendering the elements to an image and implement the placed and not linked image with the symbol for mapping. A workaround that I do not like at all because my vector objects will be gone.

    All test files attached as a zip file that I renamed to *.txt because Illustrator Feedback will not allow to attach zip files. Thanks for that hack go to Peter Kahrel who recently did this with a bug report on Adobe InDesign Uservoice!

    So if you want to unzip the provided file first RENAME it with suffix *.zip. Thanks.

    Regards,
    Uwe Laubender
    ( ACP )

    All tests done with German Adobe Illustrator CC 2019 version 23.0.2 on Windows 10. Some tests on the same machine with German Illustrator CS6 where I already can see the same issues.

    Hi together,

    recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

    All details can be found at Adobe Illustrator User Forum here:
    Symbols | Mapping stroke to 3D-Model will distort stroke
    Laubender Mar 21, 2019
    https://forums.adobe.com/message/10989571#10989571

    Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

    The only workaround that will help is rendering the elements to an image and implement the placed and not linked image… more

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. saving colors to adobe is disabled please contact your IT administrator

    Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379

    This has happened numerous times over the past few months.

    I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:

    "saving colors to adobe is disabled please contact your IT administrator"

    I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.

    Hope that helps - looking forward to a fix.

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Illustrator 23.0.1 hangs on start up

    Tried launching Illustrator this morning and it just keep hanging on start up. Blue spinning wheel. I tried uninstalling, and then reinstalling the app, but still hangs.

    Processor: AMD Ryzen 5 1600X Six-Core 3.60 GHz
    RAM: 16 GB
    Windows 10 Pro

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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16. Extended properties panel inconsistent with InDesign

    Not so much a bug, perhaps a feature request but yet more evidence of the various dev teams going off in their own directions - like the Photoshop's inexplicable rationale for switch the default behaviour of proportional scaling ... ahem, I digress.

    Please would you consider implementing the properties panel behaviour from InDesign? By this I am specifically referring to the extension of the properties panel behaviour when selecting the 'more options/fewer options' ellipses.

    The InDesign implementation expands the existing sub-panel to include the additional options which are not normally visible.

    The Illustrator implementation is less elegant by simply repeating the entire extended panel over the on top of the existing properties panel.

    With the InDesign approach you know exactly where the additional options will present themselves as the hidden area extends to show the tools/function you're looking for, the solution has been thought through and worked into the properties functionality.

    The Illustrator method isn't so seamless and feels a bit like a hack as in effect you're just linking to the procedure which calls the original palette.

    Not so much a bug, perhaps a feature request but yet more evidence of the various dev teams going off in their own directions - like the Photoshop's inexplicable rationale for switch the default behaviour of proportional scaling ... ahem, I digress.

    Please would you consider implementing the properties panel behaviour from InDesign? By this I am specifically referring to the extension of the properties panel behaviour when selecting the 'more options/fewer options' ellipses.

    The InDesign implementation expands the existing sub-panel to include the additional options which are not normally visible.

    The Illustrator implementation is less elegant by simply repeating… more

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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17. Undo in illustrator behaving funny. Please address it.

    Undo function in Illustrator 23.0.2 (64-bit) is behaving funny. It is doing one simple undo of a transformation after 2-3 steps. Sometimes the undo totally gets disabled resulting frustration! Please address. This message is sent from the corporate license of Abobe CC of Danfoss (drives section) Global Team.

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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18. rtf

    Currently cannot import advanced RTF documents with Adobe Illustrator. Common RTF file format options like Tables, Colored Backgrounds, and embedded Images fail to be pulled into Adobe Illustrator. Instead the application omits these things.

    Cannot attach an example file.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Weird Transparency Issue

    So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

    Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

    I am running the latest version of Illustrator as of this post.

    I did some searching here and my issue is very similar to this issue:

    Bug - Element Transparency not adjustable after setting transparency once.
    CC 2018
    Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

    So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

    Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

    I am running the latest version of Illustrator as of this post.

    I did some searching here and my issue is very similar to this… more

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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20. Swatches off screen

    Since the latest update, if I click the swatches icon in the top left menu, the panel appears but cuts off 2-3 colors on the left side offscreen. Please fix!

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.