Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7476 results found
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Image won't move.
I am trying to move an image, but when I do it it opens up the multiselection tool.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedHi,
If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Default Template Folder
Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.
This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.
4 votes -
Opacity and location overlaps with gradient bar (Gradient Panel) when expanded state of Gradient panel is docked in workspace
Gradient handles for linear and radial gradient are not responding to user input. Above the gradient input, disabled controls for setting position and opacity of stop are displayed (See screenshot).
40 votesCompleted (Comments Open) · AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) respondedI am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator crashing wheen trying to open any document
illustrator crashes as soon as i open it, I resently uppdated windows to 1809 and i have the latest illustrator updates. I tried diffrent ways to uninstall and remove both CC and illustrator with CC-cleaner and by following instructions on how to delete illustrator completly and reinstalling it again with no diffrence in result (still crashing). I cant say that my computer is the latest or the strongest but it worked for the first week then suddenly it started crashing.
I have a lenovo laptop with an 6:th gen i5, 8gb ram, ssd-storage and integrated graphics.
2 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator Team -
Fat bold hidden characters
I'm tired of muzzy white-space-markers, carriage returns and line breaks.
Why are theese so fat and ugly?18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator 24.0.1
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Warm Regards,
Ankit Goyal
Illustrator Team -
AI crashes on opening PDFs
Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.
OSX 10.13.6
Illustrator 23.0
Mid-2015 MBP.2 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedHi,
If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Export as SVG: linked image gets deleted
Hi All,
I have an issue when exporting to SVG.
I created an AI file with a linked jpg image as a background, and some text on top.
When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try…4 votesCompleted (Comments Open) · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedThis issue is fixed in Illustrator 23.0.2 update
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change the art board crash
When turning off the eye icon in the layers panel
and try to change art board size its crash1 voteCompleted (Comments Open) · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease update to latest AI CC version 23.0.1.
With Best Regards,
Raghuveer Singh -
On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes , Bounding Box gets invisible
MacOS, multiple versions, multiple hardware configs
Illustrator CC2018 & 2019This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.
Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.
When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting…
13 votesCompleted (Comments Open) · AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) respondedI am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Switching application windows causes window to resize off screen
I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?
4 votes -
New preview mode
BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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CMD + D keys not working, and unable to rotate and copy object multiple times around object
Trying to rotate object multiple times around a circle, but CMD + D not working. Also when using rotation box, after clicking 'copy', command box automatically exits without even clicking OK and i'm taken back to drawing board without being given option to copy object again.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Selection tool won't grab lines
Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't…
36 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review.
Regards
Ankit Goyal
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Can No Longer Open PDF's directly to ILLUSTRATOR
I just updated to Illustrator 2019 and I can no longer open a PDF into it from Bridge. Even if they were created in Illustrator. Some will open, but I have to close any other projects within Illustrator for them to open at all.
1 vote -
Illustrator CC 2019 freezes when trying to save.
Illustrator freezes while trying to save, both locally or on a network drive.
6 votesHi,
I would like to know if your issue is resolved ? If not please help us by answering few questions-
Hardware you were working?
Is this very frequent?
Your operating system?
Are you connected to a VPN?Please revert us back with the above information,it may help us to reproduce the issue in house.
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Illustrator CC 2019, Very Slow New Document Opening
Opening speed of new documents is too slow. I press Cmd+N, 5 seconds is definitely waiting.
Mac os 10.14 Mojave
iMac (Retina 4K, 21.5-inch, 2017)
3,6 GHz Intel Core i7
16 GB 2400 MHz DDR4
Radeon Pro 560 4096 MB3 votes -
layer
The layers panel does not work. You cannot turn layer visibility on or off. Even enable / disable the panel itself. It is necessary to correct this error!
2 votes -
Saving ai files in illustrator cc 2019 takes +30 minutes to do
Hi there. I have a Macbook Pro 2012 with 16GB ram and OS Mojave. I downloaded illustrator 2019 on 18/19 Oct and I was working in it fine until yesterday when my files take forever to save meaning that my mac is frozen for approx. 30 minutes. Its super frustrating
3 votes -
Regular Crashes
October Release just kept crashing...had to revert to previous release to prevent losing work and time
8 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
can't read pdf in acrobat pro dc, created in illustrator CC 2019, since update
can't read pdf in acrobat pro dc created in illustrator CC 2019. Opens file but shows no content. Illustrator some times struggles to open ai files, very slow.
Model Name: MacBook Air
Model Identifier: MacBookAir5,2
Processor Name: Intel Core i7
Processor Speed: 2 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MBA51.00F8.B00
SMC Version (system): 2.5f9
Serial Number (system): C02HX379F57J
Hardware UUID: 605CDB5B-A377-5A89-AECE-064496379592
macOS 10.13.6 High Sierra1 voteResolved (Comments Open) · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedThanks Max for the updated mail. Glad to hear that you have resolved it yourself.
With Best Regards,
Raghuveer Singh
Illustrator Team
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