7473 results found

1. Illustrator issues, SVG only?

   When using CC (updated to v. 23), illustrations appear distorted when rendered with stylesheet. During troubleshooting, I open a colleague's SVG illustration in CS6 as well as CC v.23 and compare. See attachments. CC distorts both content size and artboard size. We never had this issue with CS.

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2. command+option+shift to duplicate an element crash Illustrator every time

   Illustrator CC 23.0.1 R3 crash every time I use the combination of "command+option+shift" to duplicate an element :/

   Mojave 10.14.1 (18B75)
   Illustrator CC 23.01 R3
   MacBook Pro (15-inch, 2017) with 3,1 GHz Intel Core i7
   Memory : 16 Go 2133 MHz LPDDR3

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3. No Rectangle Shape in toolbar

   hi there, today the CC installed advised me to install a new version of Illustrator. Install went smoothly, but I noticed when I opened Illustrator that the shape tool that lets me draw a rectangle is missing. The rectangle with radial corners is there; so I can make one and set the corner rounding to 0; but it isn't as fast and convenient as just drawing a rectangle with sharp corners directly. Is this a new feature? Or is this a bug? (I'm hoping it is a bug)

   thanks!

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4. NO MORE GUIDE CENTREPOINTS IN ILLUSTRATOR 19. THIS HAS TO BE A BUG, BECAUSE IT'S AN ESSENTIAL FEATURE...
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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Problems with 2019 Adobe CC Illustrator when upgrading to the Mojave OS system

   I had difficulty closing the window that jumped around a lot plus the Illustrator program often closed unexpectedly. The Illustrator document I worked on often would freeze, making it impossible to change or update it.
   The Adobe tech. downgraded my Illustrator CC program to 2018 it works once again. Please let me know when the 2019 bug is gone. Thanks

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6. Changed placed item outside of illustrator does not mark the AI Document as changed...

   If I have an illustrator document open that has a linked placed item within it, and the document has just been save, and I modify and save the placed item outside of illustrator - AI prompts me that the item has changed and asks if I was to update the placed artwork. If I select YES, the artwork is updated but the AI document is not internally marked as changed - e.g. I can close the file and it will not prompt me to save.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Alert appears under panels

   Alerts appear underneath panels and can't be read

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Stroke not updated when using arrow keys

   An object's stroke is not updated when using the arrow keys to increase or decrease stroke size. Then selecting another object without pressing enter or removing focus from the input box applies the stroke to the new selection.

   Steps:
   1. Create 2 shapes
   2. Select first shape
   3. Adjust stroke with arrow keys in the properties panel - shape on artboard doesn't update
   4. Select second shape - stroke that was supposed to be applied to first shape is applied to second shape

   Using Illustrator 23.0 (Windows)

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9. can't download templates

   can't download the templates

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10. Small enhancement for the new Global Edit Tool

    Hi there!

    I’m playing with this new feature on Illustrator 23, “Global Edit” and I find it absolutely fantastic.

    But, there is a small drawback when you are editing an object: once your are in “Global Edit Mode”, when you change to White Arrow (Direct Selection Tool) to modify some individual component of your original object, lot of times you need to firstly UNSELECT ALL just to be able to select some individual point/s to edit (in order to see that edition being cloned along all similar objects interactively).

    And here comes the problem: once you unselect all with the White Arrow in your original object, then your “Global Edition Session” finish, and no matter you select a single point in your original object to be moved, those changes no more are translated to the similar objects.

    The first workaround for this is to NEVER “unselect all” in your original object, using the White Arrow, and maintain at least a single selected point. Then you can combine SHIFT+White Arrow to select/unselect what you need, in order to be modified and to see all those changes reflected in the similar object. But this method can be unnecesarely convoluted…

    Another workaround is to use “Isolate Selected Object” just after pressing “Start Global Edit”, in order to manipulate those individual points/curves in your original object using the White Arrow. The problem with this second workaround is that being in “Isolated Mode”, then our changes are not interactive or “real time”. We need to exit from that Isolated Mode in order to see all our changes being propagated to similar objects…

    What I would like to see is that once we press “Start Global Edit”, we could change to White Arrow, and we could unselect all, and then we could start to edit all those points, curves and tangents in our original object. This would we much more elegant and direct IMHO.

    Hi there!

    I’m playing with this new feature on Illustrator 23, “Global Edit” and I find it absolutely fantastic.

    But, there is a small drawback when you are editing an object: once your are in “Global Edit Mode”, when you change to White Arrow (Direct Selection Tool) to modify some individual component of your original object, lot of times you need to firstly UNSELECT ALL just to be able to select some individual point/s to edit (in order to see that edition being cloned along all similar objects interactively).

    And here comes the problem: once you unselect all with the… more

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11. Hide File Extension on Export

    It's very annoying that when exporting to .jpg, etc. the hide file extension box is automatically checked. This is awful. Why?!?

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Illustrator CC 2019 (v3.0)

    I generate a PDF from Illustrator with "High Quality Print" option and unable to view in Acrobat DC.

    This is happening only after I update the Illustrator CC 2019 (v23.0)

    I have attached the screenshot.

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13. Artefacts when alt copying and scaling

    It looks like pieces of code adding to my canvas when I alt-drag or alt-scale an object. It was in the previous version and still here in CC2019. (Mojave 10.14)

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. JPG Import bug CC 2019

    macOS 10.13.6
    Ai 23.0

    Try to open or place a .jpg or .jpeg file
    -> Error-Message "File could not be read because there was an error"

    Does work with other images. I attached the original image.

    (After running the image through imageOptim the import works)

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Jan,

    Thanks for logging the issue.

    Is it possible to share the source JPEG file with the AI team at:
    sharewithaiATTHERATEadobeDOTcom

    If possible please also do share the steps that how you created the JPEG file.

    With Best Regards,
    Illustrator Team

15. Cannot open .ai files after update. Windows 10

    After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.

    If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!

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16. Progress Bar freezes when clicking on Menu Bar

    While saving or exporting, the progress bar can be frozen by clicking on any option (File, Edit, etc) in the Menu Bar and leaving the drop down open.

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17. Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting the image dpi.
    It was perfectly fine in the last version. The only thing that could improve is that when you adjust the image dpi it would add white edges to some sides of the image. It would be nice if it would be more like the image size adjustment in photoshop. Or if it simply had a feature like in InDesign where you can choose to edit the image in photoshop and when you exit out it updated the image in the illustrator file.

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    You are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop

    To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”

    ---

    If I may suggest a workflow for you.
    1. Use linked images, they not only are fast but also save disk space.
    2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
    3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
    4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory.

18. Illustrator crashing wheen trying to open any document

    illustrator crashes as soon as i open it, I resently uppdated windows to 1809 and i have the latest illustrator updates. I tried diffrent ways to uninstall and remove both CC and illustrator with CC-cleaner and by following instructions on how to delete illustrator completly and reinstalling it again with no diffrence in result (still crashing). I cant say that my computer is the latest or the strongest but it worked for the first week then suddenly it started crashing.

    I have a lenovo laptop with an 6:th gen i5, 8gb ram, ssd-storage and integrated graphics.

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    -Rama
    Illustrator Team

19. AI crashes on opening PDFs

    Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

    OSX 10.13.6
    Illustrator 23.0
    Mid-2015 MBP.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. layer

    The layers panel does not work. You cannot turn layer visibility on or off. Even enable / disable the panel itself. It is necessary to correct this error!

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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