8165 results found

1. Artwork was deleted after switching between files.

   AI 30.1 MacOS

   All my artwork was deleted when I switched back from another file that I copied art from, including guides. Tried Undo multiple times with no luck. Had not saved file.

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2. Updating the Share for Review link uses the previously saved version

   When attempting to update the Share for Review link of a file, Illustrator updates the review link with a previously saved file instead of the most recent version of the current file being worked on.

   Steps to Reproduce:
   1. Open File A in Adobe Illustrator.
   2. Save File A and create a Share for Review link.
   3. Open File B (or another Illustrator file).
   4. Make changes to File B and save it.
   5. Click Share for Review and choose Update Link.

   Expected Result:
   The Share for Review link should update the review link for File B.

   Actual Result:
   The Share for Review link updates the review link of last file that was previously saved and shared for review (e.g., File A), instead of the current file (File B).

   When attempting to update the Share for Review link of a file, Illustrator updates the review link with a previously saved file instead of the most recent version of the current file being worked on.

   Steps to Reproduce:
   1. Open File A in Adobe Illustrator.
   2. Save File A and create a Share for Review link.
   3. Open File B (or another Illustrator file).
   4. Make changes to File B and save it.
   5. Click Share for Review and choose Update Link.

   Expected Result:
   The Share for Review link should update the review link for File B.

   Actual Result:
   The… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. UI freezes when clicking Save file with multiple artworks, no recovery files, version 30.0 on Tahoe 26.1

   This new 30.0 update is terrible, my team has lost countless hours!
   As soon as you click save, the UI freezes, and doesn't allow you to save.
   After clicking the task manager in order to restart the app, the file doesn't show up in the recovered files. NOTHING!
   It is the worse version of Illustrator EVER. I was contemplating going back to the LTS version, but we have already done too much work in this newer version, and are certain that when we open those files, in the OLDER (But better) version, there will be issues, we saw it already in a few files, where the file is flat and not editable.. What can we do?

   This new 30.0 update is terrible, my team has lost countless hours!
   As soon as you click save, the UI freezes, and doesn't allow you to save.
   After clicking the task manager in order to restart the app, the file doesn't show up in the recovered files. NOTHING!
   It is the worse version of Illustrator EVER. I was contemplating going back to the LTS version, but we have already done too much work in this newer version, and are certain that when we open those files, in the OLDER (But better) version, there will be issues, we saw it already… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Pasted symbol into new doc and that new symbol layer appearance overrode everything

   Very unexpected /confusing issue with Illustrator today.

   I cut and pasted a symbol from one document into a new doc. I tried to apply a new color to the symbol and it wouldn't work.

   The appearance panel showed the objects as black, the objects on the pasteboard were brown, and when I selected them, the fill color in the toolbar showed yellow.

   I broke the link to the symbol and tried to apply that yellow color to the compound path—it wouldn't work.

   I released the compound path and tried to apply yellow to the individual objects—it still wouldn't work.

   Rebooted Illustrator. Didn't help.
   Rebooted computer. Didn't help.

   Restarted Illustrator, went into the original symbol, and went into the symbol, cut and pasted the paths into the new doc—still wouldn't work.

   THEN... I noticed I was pasting the paths onto an empty layer named new symbol 2, so I pasted the paths onto a new layer and the colors were correct!

   SO DEVS, I don't think this is a logical workflow. There is no indication on the appearance panel that a color was applied to a layer, so it's near impossible to tell what's going on.

   Very unexpected /confusing issue with Illustrator today.

   I cut and pasted a symbol from one document into a new doc. I tried to apply a new color to the symbol and it wouldn't work.

   The appearance panel showed the objects as black, the objects on the pasteboard were brown, and when I selected them, the fill color in the toolbar showed yellow.

   I broke the link to the symbol and tried to apply that yellow color to the compound path—it wouldn't work.

   I released the compound path and tried to apply yellow to the individual objects—it still wouldn't work.

   Rebooted… more

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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5. Linked transparency ignored in document color mode CMYK

   I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

   To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place a linked file of Test1.ai. It should look normal, as designed. Now, change the document color mode to CMYK and notice how any transparency becomes ignored. However, the second document will export or print the design correctly. You just cannot Preview it correctly using the GPU.

   I tried to post the Illustrator files to test with. But, UserVoice crashes whenever I try it.

   I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

   To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place… more

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   Need More Info  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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6. リンク画像の拡縮率の表示がバージョンにより違う

   1.macOS14.8.1 Illustrator2024(28.7.10)　　Illustrator2026(30.1)　
   2.背景が透明・レイヤー状態のpsd画像またはtif画像をイラストレーター2024と2026に配置をしました。画像の埋め込みはしていません。
   3.イラストレーター2024と2026の結果が同じになると思っていました。イラストレーター2024の拡縮率%が正しいと思っています。
   4.リンクパネルのリンク情報領域の拡大・縮小の数値がイラストレーター2024と2026で結果が異なります。2024は100%。2026は20.571%になります。

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   1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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7. Info boxes don’t go away when you stop hovering over the toolbar

   When you hover over the toolbar, the info boxes appear and do not go away when you take your cursor off of the tool. It covers my view too much!

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Share for review comments are misaligned - about 5mm off.

   Share for review comments are sometimes misaligned - about 5 mm below the actual comment.

   In the case of text errors usually few lines below the actual error-comment.

   Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.

   The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But this bug makes share for review feature quite ununseable for serious design professionals.

   Share for review comments are sometimes misaligned - about 5 mm below the actual comment.

   In the case of text errors usually few lines below the actual error-comment.

   Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.

   The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But… more

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9. Text captions in the Stroke popup panel in the Chinese build are missing

   Stroke panel text missing

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10. Save as opens an empty window

    When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Color blindness proof preview kills GPU, requiring restart

    Steps to recreate:
    Create a new document. Proof setup > Color Blindness (any type) > Proof Colors. Zoom in or out. The screen flashes and GPU preview if now off. It can not be re-enabled even if you disable Proof Colors. Restarting illustrator is required to get back GPU preview.

    System: Apple M1 Pro

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Repeat objects ignore Select > Inverse command

    Take a look at the GIF attached and the file.

    I select the magenta square and use Select > Inverse to select everything but the square.
    It select the circles, the black one and the white one (inside of Radial Repeat) — all correct.

    Now I try Select > Inverse one more time, expecting to get the opposite result, only the magenta square selected.
    But the Radial Repeat object stays selected.
    It must not.

    These applies to other repeat types as well.

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    1 comment  ·  Repeats  ·  Edit…  ·  Delete…  ·  Admin →
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13. Libraries Panel Freeze & Distortion Glitch

    Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
    Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
    Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)

    Steps to Reproduce:
    - Launch Adobe Illustrator.
    - Open the Libraries panel (Window > Libraries).
    - Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
    - Attempt to interact with the Libraries panel.

    Expected Result: The Libraries panel should display correctly and allow selection of assets.

    Actual Result: The Libraries panel graphic stretches vertically and becomes disproportionate. Items in the panel are no longer selectable. The only temporary fix is quitting Illustrator and reopening it, but the issue eventually returns. Typically occurs 10-15 times a day on this computer.

    Summary of Troubleshooting Attempts:
    - Verified issue persists across Illustrator versions (29.6.1 and 30.0).
    - Cleared Creative Cloud Libraries cache (~/Library/Application Support/Adobe/Creative Cloud Libraries/ contents).
    - Cleared Illustrator-specific cache (ILST and LIBS folders).
    - Cleared CoreSync cache (~/Library/Application Support/Adobe/CoreSync/ contents).
    - Relaunched Creative Cloud Desktop and Illustrator.
    - Disabled GPU Performance in Illustrator preferences.
    - Verified Creative Cloud and Illustrator are up to date.
    - Issue persists after all steps.

    Additional Notes:
    - Problem began on the 2021 computer after upgrading to macOS Sequoia (did not occur on previous macOS version).
    - Occurs on all macs updated to Sequoia; we have 3 others we decided to hold off on because of this issue.
    - Other Adobe apps do not exhibit this behavior at this point.

    See screenshot for visual of issue.

    Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
    Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
    Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)

    Steps to Reproduce:
    - Launch Adobe Illustrator.
    - Open the Libraries panel (Window > Libraries).
    - Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
    - Attempt to interact with the Libraries panel.

    Expected Result: The Libraries panel should display correctly and… more

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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14. Illustrator Flickering/Losing Focus when Clicking Quickly (Both CPU/GPU Modes)

    Illustrator flickers when clicking quickly (or just in general) both when using GPU rendering and CPU only rendering (see attached files). It seems to lose focus on Illustrator and I can see whatever background applications I am using (e.g. Google Chrome). The problem happens in both fullscreen and windowed mode.

    It seems like they have the same problem in this post and standard fixes by disabling GPU Performance doesn't work: https://www.reddit.com/r/AdobeIllustrator/comments/1muf4mt/adobe_illustrator_problem/

    Illustrator 30.0
    Windows 11
    ASUS ROG Zephyrus G14 (2025) Laptop
    CPU: AMD Ryzen AI 9 HX 370
    iGPU: AMD Radeon 890M
    dGPU: NVIDIA GeForce RTX 5070 Ti

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Collapsing layers with Opt/Alt won’t collapse sublayers

    When Opt/Alt + click on layer, only the TOPMOST sublayer is collapsed. The rest of the sublayers remain expanded.

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    0 comments  ·  Layers  ·  Edit…  ·  Delete…  ·  Admin →
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16. 正常に動かず作業できない
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    1 comment  ·  Actions  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please tell more.

    Share a video recording provide test files, explain the problem in details, share OS and hardware specs, along with the Illustrator version.

17. I can't use and control the mouse
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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.

18. Artboard renaming doesn't work

    When I rename an artboard, either through clicking the artboard name above my graphic, or by going through the Artboard properties panel, I change the artboard name, then save the document, and close it. When I reopen the document the previous artboard name is there, the new one wasn't saved. This happens in an .ai and .svg file.
    (The webform for submitting ideas doesn't let me upload .ai or .svg files.)

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    Request to Contact Support  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. I can't see any shapes I have created inside and outside the artboard, even when I have not selected any preview options

    I am not able to see any shapes, I created inside and outside the artboard. I made sure that none of the preview options are selected, still after zooming in and out whole shapes are disappearing from the illustrator software.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

    Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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    Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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