Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.
Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).
You can see a video of the behaviour attached below.
- Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
- Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
- Expected Result: Shift-selecting the nearby object or scaling the selected object.
- Actual Result: The current object goes into rotate mode.
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
L Scott commented
i am using a surface book pro and I have the same issue. it just started happening recently and its highly frustrating.
I don't think it's an issue with Wacom because I'm using a different brand tablet (Huion) and I have the exact same issue. It's very frustrating!
My wife and I (both Illustrator and Wacom users) are having the same problem. Hoping this is resolved in the latest version of AI.
I bought a Wacom Intuos Pro a few months ago, and I am very unhappy with the performance of it. Even less happy with the customer support. If this is a Wacom issue, they have lost me as a brand-loyal customer.
Comrades, are we barking at the wrong tree? Do you know if there's similar thread on the Wacom site?
Nate Braxton commented
This is still a problem for me and causing daily frustrations with Illustrator. For the time being, I just zoom really close to a shape...
Yes. This is a horrible problem for me. I actually cannot complete my work in my regular estimated time because of this.
GGRRRR this is a major one for me
may 10 2018 - still an issue.... Very annoying - please fix this - I agree withe the user, that wants focus on bugs like this, rather than on new features, that does not necessarily save time.... This bug is actually stealing time, and there is no workaround that will avoid this...
Dave Penn commented
This still isn't fixed. Incredibly frustrating. It's seldom a new feature really saves my time and yet bugs like this that get introduced really slow me down. I'd say that's a backward step.
Design Shop commented
I worked with Adobe Support on this issue and according to them it's a known bug and "may" be resolved in the next released build.
It's April 6th and Illustrator 2018 is on build 22.1. Let's see.
Similar issue here. Even if there is no other object nearby, it's difficult to select and transform as expected.
It works with expanded shapes, but not with regular shapes.
Trying to demonstrate in this Video:
Working on OS Sierra with latest Illustrator CC and intuos Pro (tried many different drivers)
Same issue here :
longterm issue with using the wacom-tablet, intuos pro , with Illustrator CC, I cannot select objects that are close together:
Please see this video I made for reference :
- While the object on the left is selected, i try to click on the shape to the right
expected behaviour: the object on the right is selected.
behaviour : the object on the right is rotating,
One cs6 this works as expected (even on smaller zoomlevels , eg. 50%)
This is a longstanding issue an it really degrades productivity since the introduction of the illustrator CC suite.
I am a wacom/illustrator user for +10 years now, but i am really dissapointed in how this software-hardware combo has become worser of the years.
Same issue - still not fixed
Didn't mean to repost the previous commenter.
Just saying I am having the same issues on Macbook pro 2011 and I noticed it in the last few versions of Illustrator cc Hate the time suck
It's March 2018, this is still a problem. Still not fixed. Please fix as there are thousands of others who probably aren't taking the time to comment.
This issue is with v22.1 so much so that it has significantly reduced my productivity and my boss is screaming that I can't get files out with a thousand layers out like I use to.
Zooming in and out constantly is a horrid drain on my productivity and deadlines that can't be excused away to my clients!!!!!
using a macbook pro 2017, High Sierra, Illustrator cc v22.1. Logitech trackball and Intous touch tablet with pen.
I too have had this problem for the last few versions of Illustrator - so annoying. Really spoils the enjoyment of using Illustrator. I'm constantly having to zoom right into objects to resize them. I have gone back to using CC5 at home, as it works so much faster and smoother.
At work I'm using a Wacom Bamboo CTH0460 tablet with OS Sierra 10.12.6 with the latest version of Illustrator 22.1 and get this problem occuring. I don't appear to have the problem when using a mouse so must be a Wacom thing.
Same problems here. It is really, really frustrating... It all worked pitch perfect for years, and suddenly...?
I'm also working on a Wacom Cintiq screen, so maybe the same root-issue here.
Really hoping for a fix!
It's a very frustrating annoying bug!
I noticed this has to do something with the new shape widget, which you can't really disable in general.
Workaround: If you have one of those simple shapes behaving awkward:
Got to: Object > Shape > Expand Shape.
Gets you back to the "normal" behavior, for this particular shape.
Still needs to be fixed though. Wacom somehow is getting confused by these kind of shapes.
Same issues here. Just startet with CC a month ago and can't believe what's going on on my display. How can anyone work with this....For now I decided to go back to Illustrator CS6 in order to get my work done efficiently without going crazy.
Working on Sierra 10.12.6, Intuos Pro and also Intuos 4, driver 6.3.27-2. I tried different older wacom drivers, and older Mac OS - same thing. CS6 running perfectly, CC (2017, 2018) not.
Mouse working properly, so it makes me believe it's a wacom problem.
Haven't been using a mouse for years, so that's not an option.
Interesting though CS6 is not affected, regardless which tablet or driver.
A solution for this issue would make me very happy.