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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7650 results found

  1. pattern causes shutdown

    The program keeps locking up whenever I try to make a pattern with the pattern tab. It ******* SUCKS!

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  2. "Preview" button does not turn off effect in non-destructive effects like "tweak"

    Select outline
    Select Effect > Distort and Transform > Pucker & Bloat (or any of them except Twist)
    Check off or on "preview" in dialog.

    Preview does not turn off.

    1 vote

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  3. Skalierungsecken verschwinden bei zu schmalen Objekten

    Ich habe folgendes Problem. Wenn ich ein Objekt auswähle, kommt ja automatisch der blauen Begrenzungsrahmen mit den kleinen blauen Quadraten, die ich anfassen kann um die Größe zu verändern.
    Wenn die Objekte groß genug sind, kommt nicht nur in den Ecken das blaue Quadrat, sondern auch auf der Mitte der Strecke. Wenn man den Punkt in der Mitte anfässt, kann man das Objekt nur in dieser Richtung skalieren, was hilft, wenn man nicht aus Versehen Höhe und Breite verändern will.

    In meinen uralten Illustrator 10 hatte ich, wenn das Objekt zu schmal wurde, einfach einen blauen Begrenzungsrahmen, der größer war…

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  4. Spot colours in gradients are not exported to PDF

    If I have a gradient that includes a spot colour, and then export that file as a PDF, the spot colour is removed from the gradient. This happens no matter what PDF export setting I use.

    See example images attached.

    Illustrator: 25.2.1
    Mac OS: 11.2.3 (20D91), Apple Silicon

    1 vote

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  5. Illustrator crashing and losing work,

    Whilst working on my CAD work for uni, went save document and the document froze and crashed casuing me to lose my work

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  6. When saving AI as a PDF the text disappears

    When I save the AI file as a PDF on IPad the words seem to change to squares
    Why is that ?
    Please resolve the issue

    1 vote

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  7. Colour conversion values have changed?

    Our company logo uses 3 colours. 100% cyan, 100% magenta and 100% yellow.
    Had rgb values for these for years, but have done a conversion of the logo today and the rgb values are different to previously. Why would this be? In illustrator.

    1 vote

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  8. Artboards not visible in list

    I have 3 artboards...but only one shown in the list.
    See screenshot, systemInfo.txt and AI file.
    Export for Screens also lists one artboard.

    1 vote

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  9. Align Left Not working, AI 25.2.1, Mac OSX 15.7

    Align Left Not working with large and/or many grouped objects.

    1 vote

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  10. Illustrator v25.2.1 some excess cut after using shape builder tool or pathfinder

    Im on macbook pro 2018
    2,3 GHz Quad-Core Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel Iris Plus Graphics 655 1536 MB

    Got some issue wheen i created shape using shape builder tools, or pathfinder, i found some excess cut, and the shape moved on a small pixels.
    in the outline view mode, the excess cut is dissapearing,
    and when i turned off GPU rendering in preference, the excess is dissapearing too,

    then i compared v25.2.1 and v25.0, i dont found this problem in 25.0
    becasue im trying to open the same file in different version of Adobe illustrator,…

    1 vote

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  11. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. Just purchased new mac and Illustrator doesn't work

    My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
    I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.

    When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…

    1 vote

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  13. variable font

    There's some sort of bug in AI 25.2.1 where the variable font icon disappears after working for some time. A properly installed OT variable font doesn't have the icon to adjust its width axis.

    1 vote

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  14. Las acciones no se guardan correctamente

    He guardado acciones para reproducirlas, pero cuando lo reproduzco no aparece todo lo que había hecho, de que sirve guardarlo si cuando lo vas a usar el resultado no es el que estas esperando, por favor arreglen eso, me estarían ahorrando un montón de tiempo, muchas gracias

    1 vote

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  15. GPU compativel indisponível

    NVIDIA GeForce MX250
    Driver não compatível

    Como é possível que um equipamento novo não seja compatível com a versão de vosso software

    1 vote

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  16. PLEASE HELP ME

    Hi good night!
    I'm trying to do a drawing job by illustrator using my graphics tablet, but when changing the settings to modify the brush the pressure option that accompanies what I draw on the graphics tablet I can't choose the option because it appears but I can't select, the only available options are the '' fixed '' and '' Random '' options. PLEASE SOLVE THIS SOON, I NEED TO WORK.

    1 vote

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    1 comment  ·  Brushes  ·  Admin →
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  17. Relinks the wrong pictures

    Ai wouldn't save, so I tried restarting my computer, since it last time recovered everything, but this time it totally messed everything up in the recovering file. Things were missing and it kept asking me to replace pictures which in the end were replaced with the wrong ones, even though I relinked to the new location for each picture. Now Ai just seems to be super confused about all the links.

    1 vote

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  18. Crashes whenever I use the Type tool

    Illustrator 2021 is crashing whenever I draw a text box, or attempt to select a the text box. I get the greyed out 'not responding' and either have to force close the programme or it crashes.

    Occasionally after 5 mins or so the grey screen and 'not responding' will disappear and I am able to draw a text box, however I am unable to type in it. VERY ANNOYING! My Illustrator version is up to date, using a PC, I have tried closing all other applications and restarting my machine.

    1 vote

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  19. shape generator

    Hi! I have problem with shape generator tool, because it just doesn't work at all. I tried to solve this issue with solutions on forum but it also didn't work. I relased layers, try to play with distance length, reset the preferences of programme. So now I am just hopeless and frustrated. I tried all of these solutions on diffrent files. And I don't know, did update cause that??

    I am using illustrator ver 25.2.1, on PC win 10. (creative cloud)

    1 vote

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  20. Info panel not reporting all points coordinates in 2021

    Previously, the Info panel reported the coordinates of any point that was clicked. In the 2021 version 25.2.1, when clicking on individual points in the same shape, Illustrator only reports the top left coordinate.

    1 vote

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