8274 results found

1. CC2014 No artboard names (macOS Sierra - 10.12)

   When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   we can’t reproduce the issue on the latest version of Illustrator. CC 2014 was not supported on 10.12 we advise an upgrade.

2. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
   3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.

   Nothing works. Very frustrating!

   Here is the error from Visual Studio when hitting the debug button:
   Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).

   Here is my event log:
   Details:
   Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
   Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
   Exception code: 0xc0000374
   Fault offset: 0x00000000000f775f
   Faulting process id: 0x277c
   Faulting application start time: 0x01d32dd3eebaf710
   Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
   Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
   Faulting package full name:
   Faulting package-relative application ID:

   Details:
   - System

   • Provider

   [ Name] Application Error

   • EventID 1000

   [ Qualifiers] 0

   Level 2

   Task 100

   Keywords 0x80000000000000

   • TimeCreated

   [ SystemTime] 2017-09-15T03:37:25.166198600Z

   EventRecordID 592675

   Channel Application

   Computer EPDT

   Security

   • EventData

   Illustrator.exe
   21.1.0.326
   58c20f65
   ntdll.dll
   10.0.15063.608
   8274fd8b
   c0000374
   00000000000f775f
   277c
   01d32dd3eebaf710
   C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   C:\WINDOWS\SYSTEM32\ntdll.dll
   8a463ff1-bb6d-4689-b215-3c0a933a477e

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics… more

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Pathfinder Minus Front releases compound shapes from their compoundedness except when the compound is a negative space.

   Pathfinder Minus Front releases compound shapes from their compoundedness except when the compound is a negative space.

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   3 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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4. Snap to Point causes jumping with long Guides

   I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

   I created a test file to where I isolated only three objects, the path with three vertices and two long guides intersecting. when trying to move the middle vertex to the guide intersection, it always jumps. It also happens if I paste them to a new document. It also happens even if I move the guides anywhere on the document.

   It only happens with guides, not when I release them back to paths. But, if I release and re-make guides, the problem still persists.

   However, strangely enough, if I take the diagonal guide and cut & paste (Paste in Place) it back to the same document, the problem goes away. This happens if I make the cut & repaste with either guides or guides released to paths and remade to guides.

   The guides were originally created en masse with just two lines and duplicated with Blend (thousands of lines), and then duplicated in different angles. I'm not sure if that affects this problem.

   (I'd just use paths to help alignment, but with thousands of lines the guides seem to burden the rendering much less.)

   I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

   I created a test file to where I isolated only three… more

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   I wonder if you can still replicate the issue.

   You never shared the test file you said you had, so it’s somewhat hard to replicate this. Also a video would be helpful as well.

   Can you please try again?

5. Some shortcut keys is not working well

   Some of the shortcut keys is not working well when drag file from computer to illustrator.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem

   I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise

   3 votes

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   Resolved (Comments Open)  ·  6 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Illustrator shows spinning circle - tried everything

   I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the Ctrll - Shift - Alt keys.

   I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the… more

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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8. No DPI resolution in export file when export for screens

   When export I use export for screen, there is no DPI resolution in the exported files.

   Illustrator 21.1.0 - macOS
   1. Create a new document
   2. Create a simple element like a rectangle with 200 x 200 pixel
   3. Set the document size to 200 x 200 pixel
   4. Export it for screens
   5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
   6. Save / Export the files
   7. Open the file in preview or Photoshop
   8. You can see that the images doesn't contain any DPI information

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   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. The "HDV 1080" preset needs fixing

   The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

   Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and kinda annoying when you do it several times a day.

   The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

   Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and… more

   3 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Link location mistaken for other document's link location

    When opening a specific document, links are found missing.

    When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.

    When my colleague opens the document on her computer, everything is fine.

    3 votes

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Illustrator won't open more than one file at a time.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    -So every time I need to open a new file I have to completely close Illustrator and restart it.

    -My co-worker with the exact same set up has the same issue.

    -We're been experiencing this issue for at least a few months.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    … more

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    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead

    When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

    If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

    After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is incredibly frustrating and has slowed my productivity to a crawl.

    When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

    If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

    After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. Fonts Slow EVERYTHING Down

    Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

    just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Eye Dropper tool color is off

    When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB

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    Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. Zoom artefact

    Illustrator 21.1.0

    When I use a very high zoom (25 500 %), paths appear distorded or even disappear.

    It happens when GPU rendering is off as well as when it's on.

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    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Undo Button Stops Working

    When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo

    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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18. グラデーション90度で印刷時に天地が逆転する

    A4でアートボードを２つ、両面デザインで作成。
    １つのアートボードに、背景色として長方形を設置。グラデーションで色を塗り、角度を90度に設定。
    すると、印刷時に天地がそのアートボードだけ逆転します。グラデーションの角度を０度や180度にすると正常の天地で印刷されます。グラデーションではなく単色にしても正常に印刷されます。グラデーション（どの色配置でも）にして、かつ90度設定にすると、天地が逆転します。PDF出力する場合、見た目は正常ですが印刷すると天地が反転されてしまい、同じです。
    まったく新しいドキュメントで作成して試しても再現されました。
    プリンターとの相性の問題、プリンター側の問題もあるかと思いますが、イラストレーター上での操作によって発生したりしなかったりするので、念のためご報告でした。

    2 votes

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    1 comment  ·  Print  ·  Delete…  ·  Admin →
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19. Exporting .ai files using Export for Screens includes clipped content from neighboring artboards

    Sending in this bug report for my employer. When Export for Screens makes individual .ai files, it isn't isolating the artwork by artboard. It's also recognizing any cropped images from neighboring artboards that are touching the cropped images on the artboard being exported. Command Y (preview) shows the wireframes and how much stuff is overlapping.

    She tested positioning the artboards far enough apart so none of the neighboring artboards' cropped images are overlapping in preview. This worked, and the ai files export perfectly clean. However, she needs the artboards to be close together for this particular workflow.

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    2 votes

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    2 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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20. GPU Preview Displays Incorrect Colors and Transparency in Illustrator

    I am experiencing two related display problems in Adobe Illustrator when GPU Preview is enabled. Both problems disappear when I switch to Preview on CPU, but CPU Preview disables Animated Zoom and makes Illustrator less pleasant to use.

    Issue 1: Colors displayed in Illustrator do not match exported files

    While working in Illustrator, the colors shown on the artboard look noticeably different from the colors in the exported artwork.

    This occurs with both:

    PNG files exported through Export As
    PDF files saved from Illustrator

    The exported PNG and PDF match each other. When the Illustrator artwork is copied and pasted into Photoshop, the colors in Photoshop also match the exported PNG and PDF. This indicates that the actual artwork and exports are correct, but Illustrator’s GPU Preview is displaying the colors incorrectly.

    Switching from GPU Preview to Preview on CPU causes the artwork inside Illustrator to match the PNG, PDF, and Photoshop versions.

    Issue 2: A white rectangle changes the appearance of transparent artwork

    I have an image set to 50% opacity. When I place a white rectangle behind it, the image becomes visibly darker, even though the rectangle is the same white as the artboard.

    The white rectangle has the following settings:

    Blend mode: Normal
    Opacity: 100%
    No opacity mask
    No special transparency settings

    A 50% opacity image should not change appearance when a true white rectangle is placed behind it on an already white artboard.

    Again, switching to Preview on CPU resolves the display problem.

    Steps to reproduce

    Open a CMYK Illustrator document.
    Enable GPU Performance and GPU Preview.
    Place artwork containing light or muted colors on the artboard.
    Export the artwork as a PNG and PDF.
    Compare the exported files with the artwork displayed inside Illustrator.
    The colors displayed in Illustrator may differ from the exported files.
    Place an image at 50% opacity on the white artboard.
    Add a 100% white rectangle behind the image.
    The transparent image may become darker in GPU Preview.
    Switch to View → Preview on CPU.
    The colors and transparency display correctly.

    Expected result

    GPU Preview and CPU Preview should display the same colors and transparency. The Illustrator preview should also match the exported PNG and PDF files. Adding a true white rectangle behind transparent artwork should not darken the artwork.

    Actual result

    GPU Preview displays inaccurate colors and incorrectly darkens transparent artwork when a white rectangle is added. CPU Preview displays the artwork correctly.

    Why the current workaround is not acceptable

    Preview on CPU corrects the display, but Animated Zoom is only available with GPU Performance. This forces users to choose between accurate artwork display and normal, smooth navigation.

    For a professional design application, users need to be able to trust the colors and transparency shown on the artboard while retaining standard GPU features such as Animated Zoom.

    System information

    Illustrator version: [ADD VERSION]
    macOS version: [ADD VERSION]
    Mac model: [ADD MODEL]
    Document color mode: CMYK
    Transparency blend space: Document CMYK
    GPU Performance: Enabled
    Animated Zoom: Enabled
    GPU Preview: Incorrect
    CPU Preview: Correct

    I am experiencing two related display problems in Adobe Illustrator when GPU Preview is enabled. Both problems disappear when I switch to Preview on CPU, but CPU Preview disables Animated Zoom and makes Illustrator less pleasant to use.

    Issue 1: Colors displayed in Illustrator do not match exported files

    While working in Illustrator, the colors shown on the artboard look noticeably different from the colors in the exported artwork.

    This occurs with both:

    PNG files exported through Export As
    PDF files saved from Illustrator

    The exported PNG and PDF match each other. When the Illustrator artwork is copied and pasted… more

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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