Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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25.0.1 Colour still wrong NOT AN IDEA—A BUG!
The colour settings are still incorrect in the newest update.
Totally unusable software, so back to version 24 again.The image on the right is correct from version 24. How that file displays in 25.0.1 is in the middle and the image on the left is the same jpeg as on the right imported into 25.0.1…!!!!
3 totally different interpretations of the same colour. Insane.
Mac 10.15.73 votes -
Gradient stroke cannot be cut and pasted. Reproduction:
- Draw a path with a gradient stroke and no fill.
- Select and cut or copy the path.
- Paste. Normally, In Front, Behind, or In Place.
- The expected result is, of course, a new copy of this gradient-stroked path.
- Actual results range from a copy of the path with the stroke expanded, an image that was cut and paste sometime last week, or an error popup that says "This operation cannot complete because of an unknown error [PDF!]"
Seen on OSX 10.14.6 with AI 24.1 and AI 24.1.2.
3 votes -
Illustrator is changing my colors I'm working on Interl(R) Core(TM) i7-8565U CPU, Windows 10 Family. Latest version of Illustrator.
I put the right colors on my Artwork on illustrator but as soon as I save it and reopen it, the colors changed. It stays in a dark green but it's never exactly the one I put in the first place.
Example: I put #336633, save it. When I reopen it, it has changed in #006633 or 336733 ot 316738 or 356633 or even 40683c or 789c4a
3 votes -
Freeform gradient fill disappears on select all action - OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
- I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
- The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
- The Fill for the path disappears and the freeform…
3 votes -
The operation cannot be complete beacuse of an unknown error. [STEX] Trying to use Freeform Gradient on a more complex shape(image attached) and I get this error "The operation cannot be complete because of an unknown error. [STEX]"
I tried making a new doc and still same issue. Some of the elements are coloured, but not all.
System: MacOS Mojave Version 10.14.6
Illustrator Version 23.0.6
Thanks!3 votes -
Color Swatches Color swatches have disappeared at random. I try adding new color swatches by a USER defined library, and it's adding only patterns, no colors.
3 votes -
BUG: pdf with CMYK JPEG is inverted when opened in Illustrator Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4
METHOD
open a PDF that contains a CMYK JPEG image in Illustrator
(This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)RESULT
image is shown inverted in illustrator (same issue opened in Photoshop as "image").
Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.PDF and original JPEG are attached.
EXPECTED
visually the same as input file, no inverted image3 votes -
eyedropper tool doens't pick up properties The eyedropper tool used to be able to pick up properties from one vector to another. for example when there is a vector shape with a border and a gradient and what to copy the same properties (same border and gradient) on to a different vector shape. Tried using shift, or double clicking on the eyedropper tool to look at the eyedropper options.
3 votes -
Illustrator is changing around my CMYK values in saved swatches Illustrator is changing around my CMYK values in saved swatches... For example. I punch in the CMYK values for PMS 427... and hit save... Then when I bring up the file it is completely different values
3 votes -
CC Library Colours automatically adding themselves to Swatches when used Hey there,
My team and I have recently noticed an error occurring when using the CC Colour Library.
When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."
What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't…
3 votes -
Can't drag a color swatch onto a gradient color stop macOS High Sierra, then Mojave 10.14.3
iMac 2017
Processor 3.4 GHz Intel Core i5
Memory 24 GB 2400 MHz DDR4
Graphics Radeon Pro 570 4096 MBI used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can…
3 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Eyedropper doesn't sample placed bitmap right When sampling color from placed bitmap image in illu, it samples different values the the values in the original file.
That way if I have a picture with dark black background and I want to place it on a larger canvas with text, I can't sample the black and create a larger vector shape as background. If I do sample it, the print will show a difference in color and will not be approved (or worse will be printed like that)
Support said I should open the file instead of placing it, but what should I do if I want…
3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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color mix Using Adobe Illustrator 23.0.1 CC 2019. My CMYK color 100-85-0-0 changes to 99.17-83.58-1.74-0.02. My document color mode is set to CMYK. How do I keep original l color mix?
3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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gradients dont appear when copying and pasting artwork from illustrator to indesign gradients dont appear when copying and pasting artwork from illustrator to indesign in the newest update - it worked perfectly last week before the update
3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Color not applying correctly on selected objects rvsd I guess one cannot revise/edit one's own report. So here goes. I select an object and try to change the color of the stroke and fill by typing in the hex (?) code, e.g., 050505, and the color does not take. I have to move the circle in the select color box for the color to take and even then it is 50/50 as to whether the color holds. I have never had this problem before and it sure is frustrating now!
3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Graduated tints apply to unselected objects Graduated tints apply to unselected objects when I change the colour on the slider. Its really impeding my workflow - in fact its not possible to work with. If I'm working on a large scene, suddenly all of the grads are messed up.
I'm working on a late 2015 iMac running Mojave
3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Appearance of Black Feature Not Working in Illustrator CC 2019 The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.
Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich…
3 votesPlease check if Color Settings is set to “Emulate Adobe Illustrator 6.0”, If it is then change it to “North America General Purpose 2”.
Color settings changing to “Emulate Adobe Illustrator 6.0” is tracked here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35742949-color-settings-auto-defaulting
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Gradients Swatch Box Snaps Back When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
Its a bug that needs fixing.3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Hold Shift Key to Bring Up Alternative Color UI not working properly Hold Shift Key to Bring Up Alternative Color UI not working properly keeps collapsing when I need to change the first %. Please fix
3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Issues with changing tint by typing in % value and hitting Return key Illustrator 2018 CC 22.0.1
Mac OS El Capitan 10.11.6As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.
3 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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