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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Gradient stroke cannot be cut and pasted.

    Reproduction:

    1. Draw a path with a gradient stroke and no fill.
    2. Select and cut or copy the path.
    3. Paste. Normally, In Front, Behind, or In Place.
    4. The expected result is, of course, a new copy of this gradient-stroked path.
    5. Actual results range from a copy of the path with the stroke expanded, an image that was cut and paste sometime last week, or an error popup that says "This operation cannot complete because of an unknown error [PDF!]"

    Seen on OSX 10.14.6 with AI 24.1 and AI 24.1.2.

    3 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Illustrator is changing my colors

    I'm working on Interl(R) Core(TM) i7-8565U CPU, Windows 10 Family. Latest version of Illustrator.

    I put the right colors on my Artwork on illustrator but as soon as I save it and reopen it, the colors changed. It stays in a dark green but it's never exactly the one I put in the first place.

    Example: I put #336633, save it. When I reopen it, it has changed in #006633 or 336733 ot 316738 or 356633 or even 40683c or 789c4a

    3 votes

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  3. Colours disappear when moving a live painted object. (paint bucket)

    I have been illustrating vector images on iPad Pro Adobe Fresco. When exported to PDF (why can't I export as illustrator file and keep the layers? 1st missing thing(not really bug but just irritating)) and opened in illustrator, I fill the line drawings with live paint bucket. When just moving this fully painted image from its place, some colors disappear in this image? Becomes transparant again: 2nd bug

    3 votes

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  4. Freeform gradient fill disappears on select all action

    1. OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
    2. I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
    3. The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
    4. The Fill for the path disappears and the freeform…
    3 votes

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  5. The operation cannot be complete beacuse of an unknown error. [STEX]

    Trying to use Freeform Gradient on a more complex shape(image attached) and I get this error "The operation cannot be complete because of an unknown error. [STEX]"
    I tried making a new doc and still same issue. Some of the elements are coloured, but not all.
    System: MacOS Mojave Version 10.14.6
    Illustrator Version 23.0.6
    Thanks!

    3 votes

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  6. Black Swatch becomes CMYK when dragged to object

    Black Swatch in color pallette (between none and white lower left corner) colour changes values to CMYK when dragged to object on page.

    3 votes

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  7. Swatches not naming properly vs document color mode

    I create my document in CMYK but when I open my swatches the first time (I have done no copying or pasting into the document or anything to mess with any color settings), they are CMYK blends with RGB names. Why is it doing that and what can I do to fix it?

    3 votes

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  8. eyedropper tool doens't pick up properties

    The eyedropper tool used to be able to pick up properties from one vector to another. for example when there is a vector shape with a border and a gradient and what to copy the same properties (same border and gradient) on to a different vector shape. Tried using shift, or double clicking on the eyedropper tool to look at the eyedropper options.

    3 votes

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  9. Eye Dropper

    Eye Dropper is not allowing me to change the color of text... super annoying!

    3 votes

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  10. CC Library Colours automatically adding themselves to Swatches when used

    Hey there,

    My team and I have recently noticed an error occurring when using the CC Colour Library.

    When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."

    What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't…

    3 votes

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  11. Can't drag a color swatch onto a gradient color stop

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can…

    3 votes

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  12. Eyedropper doesn't sample placed bitmap right

    When sampling color from placed bitmap image in illu, it samples different values the the values in the original file.

    That way if I have a picture with dark black background and I want to place it on a larger canvas with text, I can't sample the black and create a larger vector shape as background. If I do sample it, the print will show a difference in color and will not be approved (or worse will be printed like that)

    Support said I should open the file instead of placing it, but what should I do if I want…

    3 votes

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  13. color mix

    Using Adobe Illustrator 23.0.1 CC 2019. My CMYK color 100-85-0-0 changes to 99.17-83.58-1.74-0.02. My document color mode is set to CMYK. How do I keep original l color mix?

    3 votes

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  14. gradients dont appear when copying and pasting artwork from illustrator to indesign

    gradients dont appear when copying and pasting artwork from illustrator to indesign in the newest update - it worked perfectly last week before the update

    3 votes

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  15. Color not applying correctly on selected objects rvsd

    I guess one cannot revise/edit one's own report. So here goes. I select an object and try to change the color of the stroke and fill by typing in the hex (?) code, e.g., 050505, and the color does not take. I have to move the circle in the select color box for the color to take and even then it is 50/50 as to whether the color holds. I have never had this problem before and it sure is frustrating now!

    3 votes

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  16. Graduated tints apply to unselected objects

    Graduated tints apply to unselected objects when I change the colour on the slider. Its really impeding my workflow - in fact its not possible to work with. If I'm working on a large scene, suddenly all of the grads are messed up.

    I'm working on a late 2015 iMac running Mojave

    3 votes

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  17. Appearance of Black Feature Not Working in Illustrator CC 2019

    The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

    Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich…

    3 votes

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  18. Gradients Swatch Box Snaps Back

    When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
    Its a bug that needs fixing.

    3 votes

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  19. eye dropper

    the eye dropper is not picking up stroke weight

    3 votes

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  20. Hold Shift Key to Bring Up Alternative Color UI not working properly

    Hold Shift Key to Bring Up Alternative Color UI not working properly keeps collapsing when I need to change the first %. Please fix

    3 votes

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