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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1120 results found

  1. Illustrator can't read it's own files properly

    Looses bitmap figure embedded in .ai file, reports the bitmap is missing when opening. While other software opens the file just right. Including Adobe Acrobat, Gmail preview, apple finder preview and Affinity Designer.

    I made a file using Adobe illustrator, this file contains two jpg images. When I save the file and open it using illustrator on two different computers, a dialoge appears complaining the jpgs are missing and offer to replace them.
    Oddly other software packages read the same file just fine, INCLUDING the allegedly missing jpg images, and in good quality.

    I can provide the file if you…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Clicking on File > File Info... does nothing and sometimes locks up

    When opening a file or creating a new file, nothing happens when I click on File > File Info...

    The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.

    On version Illustrator 22.0.1
    Running Mac OS High Sierra 10.13.3 (17D102)
    MacBook Pro (Retina, 13-inch, Early 2015)

    12 votes

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    18 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Unable to Crop to Artboard when Exporting SVG's through "Export for Screens"

    When exporting my artboards using Export for Screens, I'm unable to crop the artwork to the bounds of the artboard. The thumbnails that show up in the export flow look great, but the output files contain all art elements that are touching the artboard. See screenshots. Output svg attached.

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Unembed flattened Link, needs warning that it will save over layered file.

    You need to warn/remind users that the flattened link (that they chose to do when they first embedded their link), if they then save their "unembed" file back to the original link location of the original layered source file, they will be saving a flat version over the top.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Linked images are embed after exported as assets

    AI 22.0.1

    Hi All,

    images linked in a document when exported as assets are automatically embedded. That means that a document increase its weight suddenly making it unusable and extremely weight.

    Please fix this behavior, images linked must continue to be linked.

    Thanks

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Export As jpegs show in recent files

    Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.

    However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Can't work on a server - crashing and not saving files

    I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. file dmage

    illstratrator cs3 user from south korea. some trouble occured.
    when open file, file damage window problem!!
    please answer me....

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Export to PSD

    1. Adobe Illustrator CC 2018
    2. Export in Illustrator as a PSD with retained layers
    3. Expected the same document to appear in Photoshop with all layers as it appears in Illustrator
    4. Some of the Vectors distorted as they were saving as a PSD
    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. The file "Untitled" is an unknown format and cannot be opened

    I was working on a file that I opened from Photoshop CC 2018 and after I saved it. I wanted to open it again and I got this message:
    "The file "Untitled" is an unknown format and cannot be opened"

    I tried opening it again from photoshop and saved it as an ai. file. I went to open it again and I get the same error message: The file "Untitled" is an unknown format and cannot be opened

    Thank you! (please help! I am losing my mind! :) )

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Text import option error

    Unable to open Ai file. It shows Text import error. Please advice how to fix

    18 votes

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    14 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  12. Sizes and coordinates get distorted in SVG export

    Adobe Illustrator CC on Mac OS
    I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
    I used the "Export as..." function with Decimals set to 2.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  13. Illustrator CS5 Shuts down every time I push save

    How do I fix this? I can't save anything anymore. It use to work fine.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Export as PNG not working in iOS

    V 22.0.1 on iOS thru Creative Cloud will no longer let me Export As PNG or JPG. I've checked for updates and there are none. I've tried a restart on my MacBook Pro and the Creative Cloud. I can't figure out what is wrong. I really need to be able to do this.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Cannot Pan/Scroll with WACOM pen in Open/Save/Place file dialogue windows.

    Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

    What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

    What instead happens: Adobe apps interpret this…

    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!

    I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Adobe Illustrator Hidden Layers Show In InDesign

    When layered files are placed from Illustrator into InDesign, the files in InDesign show the Illustrator hidden layers. If you're not careful, the files can be presented incorrectly. The only fix I have seen is to resave the Illustrator file, then delete and import the image again in InDesign with the layer options selected. Review each layer before confirming the image placement.

    11 votes

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    11 comments  ·  File Save, Import and Export  ·  Admin →
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  18. SVG text export failure

    Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
    To reproduce:
    • Create a blank document
    • Create a new text object with the Type tool
    • Give the text object a name in the Layers control panel
    • Export to SVG, setting Object IDs to "Layer Names"

    The resulting SVG code will contain a <text> entity, but without its "id" attribute!

    7 votes

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    5 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  19. When I try to save a file, I am told my file is a "read only" copy

    I use Illustrator version 20.0.0 (2015.3)

    I have not experienced this problem until very recently.

    After I have saved a file, when I make changes to it that I want to save, I am told I cannot, as it is a read-only copy.

    I have already checked the properties of my file, and it is NOT "read-only."

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Illustrator 5 crashes everytime i try saving a file

    Hi, every time I try to save my file on illustrator it crashes, I'm using OS X Yosemite 10.10.5, any advice?

    1 vote

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