1179 results found

1. Cant save ai file with my Mac m1 chip

   It's not saving any new file. My Ai is updated.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. BUG: Save As EPS using Artboards changes layer visibility

   I have an AI file with two artboards which I. exported into two separate EPS files, however the layer visibility was changed randomly and did not match the current layout. Note, preview "tiff" image in Finder was correct.

   Upon opening the file, I had to go through and turn on / off the appropriate layers to bring it back to the current state. Unlocking all layers and attempting to do this again did not change the results.

   Must have been introduced in the most recent update as this has previously worked as expected.

   Ver 25.2.3 - Mac OS 11.4

   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Illustrator holds on to DWG/DXF files until it quits

   If a DWG/DXF file is opened, imported or even looked at by illustrator, then those files can't be moved, renamed, deleted or modified at all until illustrator is quit. Windows shows the error "Can't do 'x' because the file is still open in Illustrator.
   Seems to be a 2020/2021 issue as 2019 doesn't do the bug.

   11 votes

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Illustrator fails miserably to correctly open/interpret most SVG files

   Half the time when I get sent SVG files and try to open them, the result is strange error messages, and often a completely messed up result, often with elements completely missing.

   I tried to attach an SVG sample, but seems this website doesnt support SVG either (and zipping didn't help). Doh. Didn't work to paste the code either.

   3 votes

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   10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. 別名保存でファイル名入力時に特定のキーコンビネーションで見えない特殊文字が挿入されCC同期エラー

   MacOS BigSur11.4 / Illustrator2021 v25.2.3

   Illustrator別名保存でファイル名入力時に、
   意図せず[control]+[option]が押されることで、
   表示できない特殊文字が入り、CC同期でエラーになる
   上記コンビネーションで、文字が入力されないようにしてほしい。

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   Under Review  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Illustrator fills trash with "Recovered files"

   Illustrator 2021 on OS X Mojave keeps filling my trash with "Recovered files". So what's going on with it? I don't know what the issue might be as there is no crash or something else. It seems like a bug from Illustrator.

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   5 votes

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7. 不明なエラーで保存が出来ない
   2 votes

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   Need More Info  ·  PCM Maro responded

   製品フィードバックへのご協力ありがとうございます。

   ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

   バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

   1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
   2. 問題が発生したときに実行していた手順や操作
   3. 想定していた結果
   4. 実際の結果
   5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

   お手数をおかけしますが、よろしくお願いいたします。

   Illustrator チーム

8. Exportation of Devanagari in SVG

   There is an annoying bug in the export or save as... SVG, when the artwork contains devanagari script.
   I attach to this post 3 screenshots of a very simple artwork made of 1 background picture and 2 texts, one in Hindi, the other one in French. The fonts used are the beautiful Adobe Devanagari fonts (bold and bold-italic).
   I have used either save as... or export as... and reopened them in Illustrator, with different results, then made a copy of my screen..
   If you open the 3 files for example in Photoshop, you will see that they are all different!!! The devanagari text is shifted and characters are modified and become unreadable. Even the French sentence is slightly modified (position of the question mark).
   The only solution is to open the SVG file in Dreamweaver and copy/paste the text from Microsoft Word... Not really straightforward!
   Thank you to correct this bug, which lasts for years.
   Please note, that, of course, all Indic options are selected in the menus of Illustrator (general settings) and specific to the artwork.
   Regards,
   Pascal Garin

   There is an annoying bug in the export or save as... SVG, when the artwork contains devanagari script.
   I attach to this post 3 screenshots of a very simple artwork made of 1 background picture and 2 texts, one in Hindi, the other one in French. The fonts used are the beautiful Adobe Devanagari fonts (bold and bold-italic).
   I have used either save as... or export as... and reopened them in Illustrator, with different results, then made a copy of my screen..
   If you open the 3 files for example in Photoshop, you will see that they are all different!!!… more

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9. Can't export SVG

   trying to export selection as SVG. Illustrator goes through the motions, opens the destination folder and... nothing, no file, not a thing.

   4 votes

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10. Export for Screen; Advanced settings; Include ICC profile checkbox doesn't work

    When I choose Export for Screen... Gear icon (Advanced Settings for exported filetypes... JPG 100... uncheck "Embed ICC profile"... Save Settings; The ICC profile is still embedded upon export, and when I open the settings dialog again, the box has rechecked itself.
    This feature works correctly in the legacy "Save for web" tool.
    Please fix!

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11. Open dialog box Dimmed items that open

    When opening files, and navigating with the Open window to a new folder. There are times items that clearly will open but are dimmed. Even folders have been shown dimmed today. Same with last version of Beta.

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12. shadowing of spot-overprinting-die-line in 4 color work after saving as PDF from Illustrator

    Customers Illustrator 2021, 4 color work has a spot color die overprinting. When saving PDF with all layers the die-line cast what looks like a burn area of die.
    Laura

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13. Illustrator crashes, hitting enter when importing a file

    When choosing a file to import and you hit the enter button on the keyboard the whole app crashes ... impossible to do anything it just freezes and makes my whole Mac mini M1 freeze!!!!!

    And if you have an other adobe app open this one will freeze too!

    Please fix this, it's huge problem

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14. Bug with text with DXF exported from Illustrator

    With the new update 25.2.3 I have problems exporting DXF files from Illustrator.

    Each time I do it the texts change of size to a very, very small one.

    I export graphics to use them in Automatized Cut Machines but the texts do not appear in the right size. I had to keep and old version of illustrator 25.0 in order to be able to still use those machines.

    What can I do?

    1 vote

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15. SVG Export - Compound Paths Cause Performance Issues & Unexpected Results

    Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.

    There are 2 artboards and asset exports defined in the file.

    They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.

    I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:

    Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
    Test 2 | 1000 paths | Grouped: 14 seconds | Compound: 300 seconds
    Test 3 | 1500 paths | Grouped: 15 seconds | Compound: 430 seconds

    The CEP HTML Engine is churning the whole time the export is pending, so there might be an issue with how it handles these compound paths.

    The performance issue aside - Illustrator does not warn the user this delay is happening. Instead, it says the export is completed. This is a really confusing issue to experience and it can cause serious problems.

    Even if you disable 'export in background', this delay happens invisibly in the background.

    If the user is overwriting existing files, they really will think the export is complete:
    - They seem to have the files they expect in their destination folder.
    - Illustrator has reported that the export is complete.

    But it isn't. Unless they check the timestamps on the files, they are going to move forward with their old files.

    This issue really compounds if there are multiple assets being exported that all trigger this delay, because they trickle in to the export folder as they finish. The only way to know when these files are completed is to record the actual time you start the export, and check every timestamp for the files you're looking at to make sure they've been updated after that point. Yikes.

    The final issue, and maybe the craziest to me - if the user closes Illustrator during this delay, Illustrator will actually delete the JSON export file from AITEMP but not finish the export! The export just gets abandoned without the user knowing.

    Please for my sanity, resolve this issue. This was a doozy to sort out so I hope this info helps!

    Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.

    There are 2 artboards and asset exports defined in the file.

    They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.

    I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:

    Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
    Test 2 | 1000 paths | Grouped:… more

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16. Export as SVG does not properly respect letter-spacing style on text

    When saving as SVG, the exporter temperamentally interprets letter-spacing as either 0 (no style exported) or "1". E.g. within Illustrator I might set letter-spacing to 185, this would be exported as just "1" without a unit. Furthermore, if I open the file again, Illustrator interprets this as "90", and if I save again, the exporter exports without any letter-spacing.

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17. Export as SVG should respect all-caps style on text

    Text in Illustrator file set with All-Caps style. When export as SVG, the style is lost. Either the style should be preserved, or, during export, the case should be hard-coded into the text (e.g. "Hello" styled as all-caps becomes "HELLO").

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18. Exported ai files cannot be saved again

    Problem Description:
    When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

    • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
    • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
    • The version of the original ai file is not relevant to the operation.
    • It happens in both ExtendScript and AppleScript.

    Environment:
    • macOS 10.14.6
    • Illustrator CS6(16.2.1)-2021(25.2.3)

    Steps to Reproduce:
    1. Open an appropriate ai file and execute the script in the [Code to execute] section.
    2. Open the exported ai file in Illustrator, edit it in some way, and save it.

    Actual Result:
    Illustrator will not be able to save the document and nothing will happen. The file name displayed in the window is still marked with *. When I close the document, it asks me if I want to save it, but I cannot save it.

    Expected Result:
    The document will be saved.

    Any Workarounds:
    • Save the document manually, without going through any scripts or actions.

    Similar report:
    SAVING FILE NOT WORKING – Adobe Illustrator
    File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

    Code to execute:
    ```
    (function() {
    var doc = app.documents[0] ;
    var dstFile = new File(doc.fullName).saveDlg() ;
    if(!dstFile) {return ;}

    var aiOpt = new IllustratorSaveOptions() ;
    aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
    aiOpt.saveMultipleArtboards = true ;
    aiOpt.artboardRange = '1' ;

    doc.saveAs(dstFile, aiOpt) ;
    })() ;
    ```

    The following is in Japanese>

    書き出したaiファイルが2度と保存できない

    【説明】
    スクリプトまたはアクション経由でaiファイルを書き出すと，書き出したaiファイルは［保存］［別名で保存］［複製を保存］ができなくなる。

    • compatibilityにILLUSTRATOR11かそれ以下，saveMultipleArtboardsにtrueを指定する
    • ILLUSTRATOR12以上またはsaveMultipleArtboardsがfalseの場合この問題は発生しない
    • 元となるaiファイルのバージョンは動作に関係しない
    • ExtendScriptでもAppleScriptでも起こる

    【動作環境】
    • macOS 10.14.6
    • Illustrator CS6(16.2.1)〜2021(25.2.3)

    【再現手順】
    1. 適当なaiファイルを開き，【実行するコード】項目のスクリプトを実行する
    2. 書き出されたaiファイルをIllustratorで開き，何か編集をして保存する

    【実際に起こる動作】
    Illustratorは書類を保存できず何も起こらない。ウインドウに表示されたファイル名には*がついたままでいる。書類を閉じると保存するかどうか尋ねられるが，保存はできない。

    【期待する動作】
    書類が保存される。

    【回避策】
    • スクリプトやアクションを経由せず，手作業で保存する

    【よく似た報告】
    SAVING FILE NOT WORKING – Adobe Illustrator
    File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

    【実行するコード】
    ```
    (function() {
    var doc = app.documents[0] ;
    var dstFile = new File(doc.fullName).saveDlg() ;
    if(!dstFile) {return ;}

    var aiOpt = new IllustratorSaveOptions() ;
    aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
    aiOpt.saveMultipleArtboards = true ;
    aiOpt.artboardRange = '1' ;

    doc.saveAs(dstFile, aiOpt) ;
    })() ;
    ```

    Problem Description:
    When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

    • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
    • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
    • The version of the original ai file is not relevant to the operation.
    • It happens in both ExtendScript and AppleScript.

    Environment:
    • macOS 10.14.6
    • Illustrator CS6(16.2.1)-2021(25.2.3)

    Steps to Reproduce:
    1. Open an appropriate ai file and execute the script in the [Code to execute] section.
    2.… more

    • 

    • 

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19. Partially read the file disappears with legacy format

    In Illustrator 25.2.3, myself, my client, his colleague, and their client, all run into a nasty bug where some ai files will not open.

    The dialog saying Illustrator could only partially read the file will appear and the file can't be recovered properly. Sometimes the file(s) can be opened on a second attempt, but, we have found that only by saving the files in Legacy format, will this bug disappear and the files are usable once again.

    4 votes

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20. When saving as PDF, downsampling does not function for images that are part of a transparency mask

    Windows 10 - Illustrator CC Desktop

    How to create issue:

    Place a linked image. Use linked image with another object to create a transparency mask. Save as PDF. Adjust downsampling options. View created PDF with a PDF viewer and see that the image did not get downsampled. Also, look at file size of created PDF.

    Release the transparency mask and resave with all other variables identical to other saved file. Open the file in a PDF viewer and see that it is properly downsampled. Also, look at file size and see that it is smaller than the other created PDF.

    1 vote

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