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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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138 results found

  1. Older name is used in Share for Review

    When sending for review, I have shared it with my alternate email, and it keeps pulling up my former name- this was changed on my account setting in google admin, as well as my contacts list. How can I find out where it is finding and autopoulating my old name?

    1 vote

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  2. Can't open file / The account you signed in with doesn't have access to this file

    "Contact the owner for more info"... But I am on the owner of the file!
    People with whom I shared for Edit can also not access.
    I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!

    Can someone help!
    Much appreciated :-)

    Regards,

    Vh.

    1 vote

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  3. Get the color wheel cloud to work properly

    I teach 5th grade and we made color using the Adobe Color wheel. Then when we went into our libraries in Illustrator those palettes showed up for only about 1/2 the kids. No idea why. When I did it I also did not get the colors I saved to show up in my Illustrator color library. Even weirder when I open Illustrator on a Windows device (instead of Mac) the color DO show up.

    1 vote

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  4. Can't Delete User Defined Swatches

    I can't seem to find a way to delete my user defined swatches (or brushes) from the adobe library. Even when i look in my Mac Library folder I can't find where they are stored to delete them that way. I've tried saving over them with new ones by the same name but that just duplicated them. It would be nice if there was an easier way to organize + delete swatches, but I feel like Adobe makes a lot of features unnecessarily complicated.

    6 votes

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  5. Bug: After a little while, you can't pick colors from your color library.

    This started to happen after last big update. I am using the last version. Windows 11

    2 votes

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  6. Share for review don't show the correct link for the file

    1. I shared for review a number of files, each time creating a new link for each file
    2. Now when I open the files and click share it doesn't show the correct link for that file and I can't update the link.
    3 votes

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  7. 1 vote

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  8. There's a problem creating a NEW link to share the document after the initial link has been created.

    If you open an exiting document that has been shared with a link, resave the file with a new name, make changes, then try to create a new link, you will get an error.

    1 vote

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  9. File on cloud didn't save before crash

    I was editing a file from my cloud when suddenly it crashed. When i opened the Illustrator again , it says that the file was last edited 24 days ago , but i worked on it 7 days ago too.

    Windows 11 , Adobe Illustrator 27.7

    1 vote

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  10. Keyword Search on CC Libraries Not Working

    Keyword Search on CC Libraries is not working. The input area franked by Magnifier icon above the asset thumbnails does not accept any input. Clicks on that area gives zero interface response.
    This keyword search is important for many users who has a project library contains over 300 assets like mine. Much more so when CC Libraries provides the order-reshuffling group-invalidating default feature for any attempt to relinking assets.
    The only functional part there is "Search In" criteria drop down arrow on the right.
    Currently, it's happening on Illustrator version 27.4.1 but this issue has persisted across previous versions.

    1 vote

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  11. ¿Estás conectado a internet?

    La función de compartir documentos no me carga en Illustrator, cuando intento darle en la opción compartir se queda el recuadro en negro y quiere cerrar sesión y me dice que no estoy conectado a internet, alguna solución para eso?

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  12. 1 vote

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  13. PMS LAB swatch in Library changes to CMYK when used

    I’m having issues with my Pantone swatch in Adobe Illustrator’s Library. The swatch is saved to the Library with LAB settings, but when I select it it converts to CMYK forcing me to change it back to LAB and reenter the values every time I use it. I have hundreds of files that need Pantone colors which makes it a waste of valuable time. I’m attaching a youtube link of my screen to show what is happening. https://youtu.be/Pv4G7II95BM Is there a setting I need to use to solve this problem? Also, I’m using Illustrator 2023 (27.3.1) and Mac OS (10.15.7).

    1 vote

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  14. Library not updating once stock asset is purchased

    I have had a recurring issue for at least 18 months now (and across several updates of Illustrator). I use previews of stock images on drafts of layouts and then when I purchase the chosen image - clicking on the cart icon on the image in the Library panel, completing purchase - the preview image does not updated to a licensed image. I have to go into my account via a web browser, navigate to licensed images, download the file and manually drag it into my library. The cloud icon at the bottom left of the Library panel says it's…

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. Libraries stops working randomly

    Libraries stops working randomly. I can navigate between my library folders but selecting items within the Library does nothing.

    1 vote

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  16. After the latest update v27.3.1, I have issues opening files from my library. After few minutes of being able to open, it will suddenly stop

    So before the update, i am able to open files in my AI Library freely. But now, when I double click a file, sometimes it doesn't open.

    https://www.loom.com/share/5e9986a7128a45cbb446717924b80c4d

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  17. Illustrator 26.3.1 loses Libraries after computer wakes from sleep

    Using Illustrator 26.3.1 , if you have your illustrator open and set your computer to sleep, the next time you wake it up and try resuming your work, libraries will be blank and say "Install Creative Cloud Library". If you restart Illustrator, it works fine until the next time you sleep your computer. Version 26.2.1 does not have this problem.

    5 votes

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  18. Problème de synchronisation avec Google Drive

    Je travaille sur 2 imac, l'un chez moi, l'autre à ma société. Tout se synchronise parfaitement à Google Drive, mon cloud d'entreprise, sauf Illustrator, qui me créé des fichiers tmp ! ça marche très bien sur Photoshop par exemple. Que dois-je faire pour synchroniser mes fichiers illustrator sur mes 2 ordinateurs ?

    1 vote

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  19. Recent files not showing on home screen...only recent cloud documents

    My home screen only shows previous cloud documents. I work off of a network and do not use the cloud. This is on my work computer and my home computer after the update to 27.0. I do not need to see my recent cloud documents...just the ones on my computer and network.

    1 vote

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  20. Cloud Documents Do Not Open (Urgent)

    There is a bug that I have been experiencing for some time with my cloud documents in Adobe Illustrator. Like any other day at work, I'll open up illustrator and go to open one of my cloud files that are accessible on the home screen under 'your files'. However, these files for some reason have become unresponsive to my clicking on them. Double-clicking on them to open results in absolutely nothing happening. I can move the file around to new folders and other functions under the three dots, but I cannot simply open the file by clicking on it. This…

    1 vote

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