Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
155 results found
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Color theme not matching color in document
AI Version 25.4.1
Mac OS Big Sur 11.5.1When selecting a color from a color theme, it appears faded/darker in the AI Document. Upon checking the RGB values, they do not match the values in the color theme. I have attached three examples plus what the document should look like (after manual input of the RGB values).
5 votes -
Font Missing from Library Asset: Infinite Loop
I tried to place an asset from Materials Library. A dialogue warns of a missing font, but I cannot recover from this as it infinitely appears with no option to cancel the attempt to place the asset.
There really needs to be a way to recover from errors / faults, UX 101, had to use Program Manager to kill processes.
1 vote -
Inability to add graphics in libraries
This is a bug. This is where Adobe informs me to report a bug. For the record this must be said right away.
I made a library and could initially add graphics to that library, but all of a sudden graphics wouldn't add itself whether I dragged or specifically selected "add ...".
It added an irrelevant fill color instead.
1 vote -
CC Libraries won't load or respond
Make it work as intended. Very very frustrating.
5 votes -
Can't input search or rename Japanese in the Creative Cloud Library panel
• Windows 10 20H2
• Illustrator 25.1Can't input Japanese in the Creative Cloud Library panel.
• Input Japanese in the search box
• Rename the registered library in JapaneseChecking with 3 PC.
Original message (written by Japanese) :
Creative Cloud ライブラリのパネルで、日本語入力ができません。
• 検索ボックスで日本語入力ができない
• 登録済みのライブラリに対して日本語でのリネームができない3台のPCで確認をしています。
18 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Some process, probably library syncing, overwrote graphic updates
Almost lost half a day's work. Though I lost a bunch of time and productivity figuring out how to get it back.
A library graphic got overwritten by an older version of that library graphic by something other than a human being.
I was working in Illustrator 26.0.1 and Photoshop 22.5.2 at the same time on a Windows 10 machine. I had the graphic as a Smart Object in Photoshop. But since it's a graphic it was being edited in Illustrator.
I also had Illustrator 26.0.1 opened on my Windows 10 laptop cause that's where I do my pen work,…
1 vote -
Images not appearing on shared link
When I create a shared link for review, the image do not appear on the link.
1 vote -
2 votes
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CC libraries wont open after 2x reinstalling in AI in beta version for windows
I m trying to use the colors swatches in a project and now I guess ill have to do it manually . I have enclosed 3 screen shots
.CC libraries keeps saying it needs to be updated in the Beta version of A I(desktop) . I did the cleaner and install twice and the error still comes up
3 votes -
BUG: Libraries not Showing
Libraries not Showing
3 votes -
Fix Creative Cloud - files can't be retrieved but cloud says no sync errors
Operating system: MacOS Big Sur Version 11.6
Adobe Illustrator: 25.4.1Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
Weirdly though, in Illustrator on my iPad Pro it says…2 votes -
1 vote
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Illustrator Version 25.4 and 25.41 not starting out of Adobe Cloud Control
Details of your operating system
- Windows 10 LTSC
The version of Adobe Illustrator (desktop)
- V25.4 and V25.41
The steps you were taking when you experienced the issues
- uninstalled C++ redistributable version 2015 and installed again
Your expected result and the actual result
- that it works --> but it didnt
Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)1 vote -
Illustrator CC Library Freezes
I'm running Illustrator (25.3.1) on Mac OS Catalina (10.15.13). The CC libraries will freeze after 2-3 clicks and will not work again until I close Illustrator and open it again. The same thing happens every day, and because I can't keep closing and opening Illustrator all day, it just remains frozen for my entire work day. My libraries work fine in InDesign and Photoshop.
2 votes -
libraries panel not working in Beta 26.0 642 Mac
Running MacOS beta 12.0 beta and the libraries panel fails saying i need to install the latest version of CC libraries. I have done that. Note the libraries panel works fine in Photoshop beta and all the other CC applications.
1 vote -
Aus Prozessfarbe wird eine Volltonfarbe, wenn sie aus Illustrator in der Adobe Creative Bibliothek angelegt wird
Hallo, wenn ich Farben aus Illustrator 2021 (Windows 10), aus den Farbfeldern, aus den Farbfeldoptionen, an die Adobe Cloud Bibliothek sende, wird aus einer Prozessfarbe in den Angaben eine Volltonfarbe.
Obwohl es eine Prozessfarbe ist. Nach der Überprüfung der Farbe auf Vollfarbe, wird die Farbe als Vollfarbe angegeben. Wie sich die Farbe später verhält kann ich nicht sagen. Wenn ich die Farbe manuell in der Adobe Cloud Bibliothek anlege (in Photoshop) bleibt eine Prozessfarbe eine Prozessfarbe. Das ist aber sehr aufwendig, dies so zu machen, da wir die Farbe mit einer Farbnummer und den RGB Werten beschriften müssen. Über eine…1 vote -
Opening recent cloud doc silently fails when connected to VPN
This should kick an error back to the user. There must be SOME trigger along the way that could generate it, even if it's just a network timeout error, right? Even a cancellable status pulser or something so you're not just throwing non-functional clicks at a button the UI suggests is functional.
MacOS 11.5.1
Illustrator 25.4.1Steps— Open illustrator, click on a cloud doc either through recent panel or file-> open recent files
1 vote -
Capture not updating
It seems my Adobe Capture library is not updated in Illustrator (in order to access new Colors or gradient I recently captured (works fine in Fresco)…)
1 vote -
Issue with Adobe Libraries color swatches not the same in each file for Illustrator/InDesign
There is an issue with Adobe Libraries color swatches when added to illustrator or Indesign files are not the same in each file for Illustrator/InDesign.
I made a master Brand color palette for the Marketing team to use for all.
The issue is that when I add the a color swatch from the Master Color Swatch Library it changes the RGB numbers in the local illustrator or InDesign file.
Other team members have experienced the same issue.
The goal is to create one brand color swatch library that multiple departments and teams within each department can use. The design team…1 vote -
Video showing BUG: CLOUD LIBRARY Panel from Adobe Stock does not open AI documents for editing.
Here is a VIDEO to show the problem:
https://www.screencast.com/t/Tt1ZpSVX3Summary of problem: CLOUD LIBRARY Panel from Adobe Stock does not open AI documents for editing.
To reproduce problem:
Buy some VECTOR assets from Adobe Stock, open up illustrator, open up a new document, save it to the cloud. Open up the LIBRARIES panel, double click the assets you bought, click on the EDIT button, they wont open, instead AI just reopens the document you already have open. This was not a problem before the Libraries panel was updated, last version worked fine, I could just "double click" the asset, presto,…1 vote
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