Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
168 results found
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6 votes
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Libraries panel goes unresponsive or displays oversized icons
Tee rendering of this panel is incorrect, it doesn't let me align it properly with other panels.
Items in the panel are rendered large.8 votesI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
CC Libraries will not work
I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.
2 votesI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Flickering Cursor
The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.
4 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Library Drop Down Fails (Creative Cloud not specific to Illustrator)
Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.
https://www.youtube.com/watch?v=vhPEVZpS0k4
Fix is to open Library window wider, or right-click.
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
CC Libraries ghost panel
System Windows 7 PC (newest updates)
Adobe Illustrator CC 2017 (newest update)
1. Open CC Libraries (Window Menu or Icon).
2. Open CC Libraries without any issues.
3. The CC Library appears on the left side too and when you hover over this area it removes the panel step by step (the original Panel on the right works normal, the panel that appears on the left is just an "image" bug, I don't know.)
I uploaded a screenshot what happen when I click on the CC Libraries Icon.1 vote -
"Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB
Illustrator 21.1.0
1. Created text or other items in an RGB AI doc.
2. Add to CC library via drag and drop.
3. Open CMYK AI doc
4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).Expected result: RGB items converted to CMYK
Actual result: CMYK doc converted to RGB
17 votesHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Libraries panel not loading. Signed in but Creative Cloud Library saying signed out!
Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"
36 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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