793 results found

1. Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019

   I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting the image dpi.
   It was perfectly fine in the last version. The only thing that could improve is that when you adjust the image dpi it would add white edges to some sides of the image. It would be nice if it would be more like the image size adjustment in photoshop. Or if it simply had a feature like in InDesign where you can choose to edit the image in photoshop and when you exit out it updated the image in the illustrator file.

   I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting… more

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   You are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop

   To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”

   ---

   If I may suggest a workflow for you.
   1. Use linked images, they not only are fast but also save disk space.
   2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
   3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
   4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory.

2. Image won't move.

   I am trying to move an image, but when I do it it opens up the multiselection tool.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

3. attributes note window loses keyboard focus

   os x high sierra
   illustrator 2017-2019

   when entering a note in the attribute panel, the window loses focus and instead of typing the note illustrator execute keyboard commands.

   example:
   I select an object.
   Type in a note in the note window
   it works

   select a different object.
   place cursor in the note window. the cursor blinks as it's ready for typing
   start typing but nothing happens in the window, instead keyboard presses execute whatever shortcuts are pressed

   workaround.
   select object
   hide attribute tab
   reopen attribute tab
   notes work again.

   but then select a new object and notes stops working.

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4. Uniting shapes has unexpected result

   Came across a weird file/result that co-workers were able to replicate.

   1) Mojave 10.14.1 and Illustrator 23.0.1
   2) Selecting two shapes/pathfinder window/unite
   3) Letter p remaining knocked out
   4) Letter p featuring a slash across the top
   5) I've attached the file before uniting with pathfinder

   I was able to workaround by simply not uniting but thought ya'll might be interested. Thanks!

   • 

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5. crash after trying to add new anchor on text’s path

   remove this bug

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6. Crash Reporter has UX issues

   Crash Repoert text field does not allow cursor movement by arrow keys or pos1, end,...
   Email format validation is wrong, as it does not allow hyphens.
   Check email format on exiting the field, not on submit.

   Just build a good way to report bugs with a good UX.

   •  

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7. MASKS NOT WORKING WHEN DOCUMENT IS REOPEN

   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35347438-clipping-masks-release#comments

   how we fix this???

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8. Crashes every time I open anything. Or save a new file. Completely unusable.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save any new file
   - program locks up every time.

   Your expected result
   - to be able to use the software to open, edit, and save Illustrator files.

   Your actual result
   - cannot open, or save files. CAN edit a new file, and look at it for a while. But then need to force quit the app after clicking save, since it locks up. Basically a high tech etch-a-sketch.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save… more

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9. AIGUSSNIFFER

   aigusniffer appeared after I upgraded to Mohave. How to remove?

   When I try to update Illustrator, I get a message that there is a conflict. It tells me to close Illustrator and press the "Continue" button. However, when I close Illustrator, the update dialog box closes too. Confused!

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10. FIX ILLUSTRATOR 2019

    Mac ios High Sierra on iMac 21.5, AI 2019, working on simple packaging mechanical files, sometimes when saving I get a message that it cannot process. I either lose all my work, or several files have been translated into black and white and look like architectural drawings. I have trouble creating new swatches. When I duplicated a swatch, when I changed color of copy, color of original changed. Why is there no step and repeat? Please stop releasing versions of this software before it is bug-free. Most versions don't even have noticeable upgrades, others have annoying upgrades. After using software for 30 years do I need instructions to pop up? Stop eliminating. I have wasted so much time.

    Mac ios High Sierra on iMac 21.5, AI 2019, working on simple packaging mechanical files, sometimes when saving I get a message that it cannot process. I either lose all my work, or several files have been translated into black and white and look like architectural drawings. I have trouble creating new swatches. When I duplicated a swatch, when I changed color of copy, color of original changed. Why is there no step and repeat? Please stop releasing versions of this software before it is bug-free. Most versions don't even have noticeable upgrades, others have annoying upgrades. After using software… more

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11. MacOs Mojave Free Transform Tool in Illustrator CC 2019 without panel.

    Selecting the Free Transform Tool in Illustrator CC 2019 -after drawing a rectangle with the Rectangle Tool -the panel of the Free Transform Tool fails to appear. Only shortcuts are possible (using iMac).

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12. 2019 update. Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

    Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Illustrator provides two tool panels now: Basic (chosen by default) and Advanced (with all the tools, including plugin ones). This change was made to make Illustrator less clumped form the beginning and ease the learning process. You can read more about this here: https://helpx.adobe.com/illustrator/using/tools.html

    You can also access all the tools from the 'drawer' menu, by clicking the button with three dots at the bottom of any toolbar.

    As always, Ai doesn’t care much about our settings, and this time they forced this changes for everyone, not explaining the change directly in-app. Hope this gets improved.

13. CC2019 Offset Path stuck in Inches

    Offset Path seems to be stuck in Inches in 23.0. I have the preferences all set to "points", yet when I try to use Offset Path, it's still displaying the offset amount in inches. This didn't happen until the upgrade to 23.0.

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14. resolution - since 2019 update illustrator's menus, tools and swatches are too big?

    It seems like it can't tell its on a 5k monitor?

    See comparison below.

    Illustrator 2019 compared to indesign 2019

    •  

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Starting CC 2019 we are scaling the user interface a little on high resolution devices. To turn that off please use the small value as described on this page to get back the behaviour of previous release.

    https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface

15. Find and Change Font

    I'm getting an error that I can't find/change font because there is text on a locked layer. Well here's a bunch of screen shots that show not a single layer is locked. So why doesn't Adobe Fix this?

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16. How to reinstall CC2018?

    How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please follow steps on this link https://helpx.adobe.com/download-install/using/install-previous-version.html

17. Panels load on different screens

    Hello!

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the proiblem lies!
    Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify, ...any of them) on my main monitor (Monitor 1) it pops ip inside of Illustrator just like it should. If I drag my entire Illustrator program and begin to use it on my Cintiq (Monitor 2) and I try to activate any of the dialog boxes they still continue to pop up on Monitor 1. This is a huge waste of time because now what has to happen is I have to put my pen down, grab the mouse, drag the dialog box over to Monitor 2 and then resume my workflow.
    I have to do this for every dialog box that I use and then Illustrator will remember to open them in Monitor 2, UNTIL the monitor gets turned off, I restart or I flip back to Monitor 1 for my main screen, in which case I have to repeat the process all over again.

    What I expected: That the program would autosense the Monitor you are working on and load all panels and dialog boxes on that monitor or which ever monitor your main illustrator artboard is activated on.

    Hello!

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here… more

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18. Fonts problem

    After upgraded from version 2018 to 2019, the Chinese fonts won't preview properly. Now all I see are squares. It was fine in AI 2018.

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19. Custom scripts from CC2108 not working in CC2019

    The big power of Illustrator is its ability to run scripts. I built my workflow around some important scripts. Upgrading to 2019 made them non-functional.

    It would be great, if there was a way to update scripts as well.

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20. Selector tool glitch — element selected and deselected at once

    Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

    It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and transformed multiple times.

    Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

    It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.