409 results found

1. Hard crash GPU rendering MBP2016 - High Sierra

   I run a cleanly installed MBP2016:

   High Sierra 10.13.4
   3.3GHz i7
   16GB ram
   1TB SSD

   Illustrator Version 22.1

   On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

   At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

   The phenomenon is frequent yet completely random (no obvious triggers).

   Disabling GPU preview immediately stops this from occurring.

   No obvious logs are generated during the event but I can run sysdiagnose if needed.

   Please note that I previously reported this issue on this forum but this report was ignored 'because I was running a beta version of the OS', even though it was quite obvious this has nothing to do with it...

   This has been occurring for months so it would be nice of someone would take heed...

   I run a cleanly installed MBP2016:

   High Sierra 10.13.4
   3.3GHz i7
   16GB ram
   1TB SSD

   Illustrator Version 22.1

   On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

   At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

   The phenomenon is frequent yet completely random (no obvious triggers).

   Disabling GPU preview immediately stops this from occurring.

   No obvious logs are generated during the event but I can run sysdiagnose if… more

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   We need your help.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Outline mode does not work

   I have Illustrator CC, I have tried the work around of Ctrl+E then Ctrl+Y.
   Outline mode displays the lines but freeze and won’t allow the color to leave the image or the lines to be manipulated. I’m so fed up how could I possibly use this program professionally, i have looked up the work around and tried Ctrl+E followed by Ctrl+Y and have tried to access through view mode, still no joy. I have shut down and reopened files 8 times and started again three times on new art board. This problem has gone on for two days. I had the same problem last year an I found by leaving the screen for 10 minutes it occasionally appears to switch on. Please fix this it is totally unusable at present

   I have Illustrator CC, I have tried the work around of Ctrl+E then Ctrl+Y.
   Outline mode displays the lines but freeze and won’t allow the color to leave the image or the lines to be manipulated. I’m so fed up how could I possibly use this program professionally, i have looked up the work around and tried Ctrl+E followed by Ctrl+Y and have tried to access through view mode, still no joy. I have shut down and reopened files 8 times and started again three times on new art board. This problem has gone on for two days. I had… more

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Graphic bug

   When I copy and paste a vector, or increase / decrease the screen, or do image trace it happens

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Stroke circles are distransformed (Graphics Glitch)

   Some sizes of stroke circles are drawn perfect, some has distractions in four "edges" - how to solve this?

   Files atached.

   When I extract them as fill strokes, they are going normal, but I need to work with strokes.

   Very gratefull for help!

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. SCREEN IS ALL BLACK ON OPENING EXISTING FILE

   Just updated to latest version of Illustrator this morning and when I open an existing file to work on it, the entire art board is BLACK. Only way to fix the problem is resize the Mac art board window. My whole team is experiencing this problem. PLEASE FIX ASAP.

   Also copy-and-paste from illustrator to indesign seems like it has been disabled as well. Come on, folks... this is not good.... Super unhappy.

   We have reverted back to the previous version in the meantime.

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Illustrator documents open to a red / black screen

   Resizing the document window rectifies the issue, annoying nevertheless

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   35 votes

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   57 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

7. Subtracted hole looks smaller than the same shape put above

   I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted. I've had this problem for as long as I've been using illustrator. The technician on the phone at Adobe was extremely helpful but had all of the same issues on his end. He suggested opening this thread. Hopefully this is something that can be addressed in the next update??

   I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted. I've… more

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   7 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Vector shapes look distorted

   If I am working on a graphic made up of many different shapes, the individual shapes will start to appear as distorted in shape and color, especially if I start altering the pattern or moving shapes around, then the whole graphic just starts to randomly distort certain shapes. Making it really difficult to focus on creating a pattern or image.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. GPU preview = poor quality in 22.1

   Image quality is poor with GPU performance activated in 22.1: lines appear too thick, anchor points are left on screen when they should have cleared, random artifacts appear on screen for no apparent reason. Solution is either deactivated GPU performance (not acceptable) or toggling to CPU preview on every document every single time the document is opened (also not acceptable). Please work on a fix for this before releasing 22.1 to the public.

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10. Libraries panel doesn’t show up on a second screen

    I'm working on 2 screens. My Libraries panel is only visible when the panel is on the main Screen (Screen N°1).
    Or I need to place all my panels on my second screen to have my main file only.

    To be able to have the contents of my Libraries i have to place the Libraries panel on my main screen.
    I would like to have it on the second screen.

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. My file seems corrupted in Illustrator

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create

    I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.

    I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.

    Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.

    6 votes

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    Resolved (Comments Open)  ·  9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. Phantom lines at 315° are drawn in Outline mode at large zoom levels

    Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
    I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. Bizarre Issues with Fonts and Rendering; Creative Cloud

    Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6
    Suitcase Fusion 19.0.4 (6333)

    iMac (Retina 5K, 27-inch, Late 2015)
    3.2 Ghz Intel Core i5
    24GB DDR3

    I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

    Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

    Now with fonts and rendering, in the video in this sample file:
    - I select two separate text boxes using Arial, and reduce the size. I’m unable to select the resized text boxes. I can select if I click and drag over them, but not if I clicked directly on them, however I’m still unable to move them. The Undo doesn’t work properly.

    • I select two separate text boxes using Neris, and enlarge the size. I’m unable to select the resized text boxes. I can select if I click and drag over them, but not if I clicked directly on them, however I’m still unable to move them. The Undo doesn’t work properly.
      Rendering onscreen starts to do weird things.

    • I select one separate text box to change from Arial italic to Times New Roman. For some odd reason, the size changes from 15.54pt to 12pt. The Undo doesn’t work properly.

    • I select two separate text boxes to change from Arial italic to Times New Roman. Again, the size changes from 15.54pt to 12pt. The Undo doesn’t work properly.

    • When I get to the end of the Undo, for some reason all text boxes are selected. Some change size, some don’t. I go to Undo, and seems to work.

    • I select two separate text boxes to change from Times New Roman regular to italic. When I do an Undo, things start disappearing and so on.

    It’s just so bizarre. It’s so random but these errors keep occurring. About 3 months ago I changed over from CS5 to CC 2018. Sorry to say, but CC 2018 programs have been so unstable.

    Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6
    Suitcase Fusion 19.0.4 (6333)

    iMac (Retina 5K, 27-inch, Late 2015)
    3.2 Ghz Intel Core i5
    24GB DDR3

    I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

    Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

    Now… more

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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15. Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.

    The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Artifacts that shouldn't be there

    I've noticed that sometimes there will remain some random artefacts of after deleting anchors that are ordered in lines or curves around each other.
    It will remain there, can't be selected, and even if the rest of the original form is removed, it still remain.
    It is not shown after rendering the image though.
    It occurs sometimes, and could be disturbing.

    Latest in CC 2018-01

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If this problem is still an issue, it’d be necessary to provide a test file, full OS and hardware specs, including GPU and the driver, so that the team can try to reproduce it.

17. GPU bold fat offset artwork

    I have no idea how to properly name that bug, but here're images.
    This bug, once happened in document, stays at various zoom levels, after switching mode to CPU and back several times, stays after document closed/opened. Even after relaunching AI (he threw an error message also), bug stays!

    11 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest releases

18. path view

    Version: Illustrator CC 2018 22.0 (Standard)
    Illustrator does not show a path view. When I select Path View, the object is no longer selectable and no path view is displayed.
    It's the same with every file, both simple and brand new.
    It didn't work in the previous version either.
    In older versions it worked without any problems.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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19. Edges are not aligned precisely to fills and strokes

    After last update, the edges of selected objects seems shifted compared to shape outline about 1 pixel, while anchor point is centered.
    When zoomed it's not well visible, but with small objects it's very annoying.

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    6 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. Scroll zoom not working

    When I zoom in using alt + scroll down, the canvas jitters; it zooms out then in.

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.