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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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389 results found

  1. Disappearing Content

    After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

    2 votes

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    Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Crazy jibberish at various zooms

    zooming in and out get funky lines everwhere.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. GPU Performance stops working when enabled

    Illustrator 21.1.0 (64-bit)

    GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

    7 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  5. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

    Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.

    59 votes

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    79 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Proof Colors preview doesn't work on GPU (NVidia), only CPU

    Illustrator CC 2017 version 21.1.0 (64 bit)
    Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
    Intel Core i7-6700K @ 4.00 GHz

    Proof Colors preview doesn't work with GPU rendering, only on CPU.

    Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.

    When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.

    I've tried deleting Illustrator preferences, restarting, etc.

    7 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

    11 votes

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    17 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

  8. Zoom artefact

    Illustrator 21.1.0

    When I use a very high zoom (25 500 %), paths appear distorded or even disappear.

    It happens when GPU rendering is off as well as when it's on.

    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics

    Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:

    Paths will appear jagged and generally do not display correctly.

    Altering the zoom level affects these artefacts.

    Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.

    Additional Note: Works correctly in CMYK document.

    389 votes

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    281 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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