Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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illustrator 2021 stuck on initializing on mac illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version
16 votesThis bug has been fixed in 25.1 version.
Please use the updated build.Regards,
Illustrator Team -
V25 won’t launch Won’t launch. Crashes during initialization. V24 works fine.
5 votes -
Illustrator keeps crashing on PC Since the latest updates every time I use Illustrator it crashes. A file can be opened but when any tool is used then it stops working. I have tried restarting my computer but still have the same problem.
1 vote -
Tutorials Won't Load in Illustrator I click on a tutorial to launch in Illustrator and the tutorial doesn't appear.
3 votes -
コピー＆ペーストできない 「別名で保存」を新規フォルダの中にするとき、ファイル名をコピーし、「新規フォルダ」を選択。
その「新規フォルダ」の名称として先にコピーしたファイル名をペーストすることができない。（もちろん拡張子は抜いてです）1 vote -
AI v25 causes error message at launch of Illustrator AI update is causes an error on launch. message box can be dismissed and program continues, but it should not happen. Rebooted machine, but it continues to happen, can I go back to AI 2020?
2 votes -
Software does'nt work Dear Adobe Creative Cloud helper,
I have upgraded my software to version Illustrator 2021 via my Creative Cloud account on my iMac Pro (MacOS 10.15.7 Catalina). Everything was seemingly going right but, when I open my new Illustrator 2021, it quits out as soon as I move the mouse …
I tried to uninstall and then install again but the same problem occurs. I can’t find out what is going wrong …
Please Help me.3 votes -
1 vote
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Literally Everytime I open it it shows a grey screen after the Adobe Startup. Im using AI and Photoshop 2020 and I cant open it at all. Though it shows no problem when I open a file. Its just I cant make new files, it doesnt work. My university work i have been postponed for 2 weeks because of this. Please help.
1 vote -
Cannot create new projects or load artwork. When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.
Basically the artboard/screen does not load at all.
3 votes -
3 votes
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A previous section of illustrator is still in the process of quitting crashed after first opening the beta version of illustrator . again try to open the illustrator shows like this msg warning.
1 vote -
This operation cannot complete because of an unknown error [CANT] "This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.
2 votes -
Illustrator Crash all the Time I cant open My Adobe Illustrator.
Process: Adobe Illustrator [2530]
Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: Adobe Illustrator
Version: 24.2.1 (24.2.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [2530]
User ID: 501Date/Time: 2020-07-31 10:42:31.074 -0700
OS Version: Mac OS X 10.15.6 (19G73)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)Time Awake Since Boot: 2400 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
Exception Note: EXCCORPSENOTIFYTermination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code…1 vote -
When opening, keeps opening tabs and keeps looping This keeps happening, even after re-installing. I cannot use illustrator at all.
1 vote -
Version 24.2.1 Crashes at Launch I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.
Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3
2 votes -
Glitchy screen when opening a new document Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.
1 vote -
1 vote
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Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application Illustrator 24.2 and 24.2.1
Windows 10 HomeI've been getting the following error since version 24.2 but was still able to open and do work.
The operation cannot complete because of an unknown error. [CANT]Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:
-Restarting my machine multiple times.
-Uninstalling and reinstalling Illustrator with options
-Uninstalling and reinstalling Illustrator with remove options
-Going back to an earlier version
-Allowing…5 votes -
Illustrator crashes when opening AI file contains paths exported from Photoshop Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.
1 vote
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