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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. AI v25 causes error message at launch of Illustrator

    AI update is causes an error on launch. message box can be dismissed and program continues, but it should not happen. Rebooted machine, but it continues to happen, can I go back to AI 2020?

    2 votes

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  2. Software does'nt work

    Dear Adobe Creative Cloud helper,
    I have upgraded my software to version Illustrator 2021 via my Creative Cloud account on my iMac Pro (MacOS 10.15.7 Catalina). Everything was seemingly going right but, when I open my new Illustrator 2021, it quits out as soon as I move the mouse …
    I tried to uninstall and then install again but the same problem occurs. I can’t find out what is going wrong …
    Please Help me.

    3 votes

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  3. 1 vote

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  4. Literally Everytime I open it it shows a grey screen after the Adobe Startup.

    Im using AI and Photoshop 2020 and I cant open it at all. Though it shows no problem when I open a file. Its just I cant make new files, it doesnt work. My university work i have been postponed for 2 weeks because of this. Please help.

    1 vote

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  5. Cannot create new projects or load artwork.

    When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.

    Basically the artboard/screen does not load at all.

    3 votes

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  6. 3 votes

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  7. a previous section of illustrator is still in the process of quitting. bug

    crashed after first opening the beta version of illustrator . again try to open the illustrator shows like this msg warning.

    1 vote

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  8. This operation cannot complete because of an unknown error [CANT]

    "This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.

    2 votes

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  9. Illustrator Crash all the Time

    I cant open My Adobe Illustrator.

    Process: Adobe Illustrator [2530]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: Adobe Illustrator
    Version: 24.2.1 (24.2.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [2530]
    User ID: 501

    Date/Time: 2020-07-31 10:42:31.074 -0700
    OS Version: Mac OS X 10.15.6 (19G73)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y908)

    Time Awake Since Boot: 2400 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code…

    1 vote

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  10. 1 vote

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  11. Version 24.2.1 Crashes at Launch

    I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.

    Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3

    2 votes

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  12. Glitchy screen when opening a new document

    Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.

    1 vote

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  13. 1 vote

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  14. Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application

    Illustrator 24.2 and 24.2.1
    Windows 10 Home

    I've been getting the following error since version 24.2 but was still able to open and do work.

       The operation cannot complete because of an unknown error. [CANT]
    

    Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:

    -Restarting my machine multiple times.
    -Uninstalling and reinstalling Illustrator with options
    -Uninstalling and reinstalling Illustrator with remove options
    -Going back to an earlier version
    -Allowing…

    5 votes

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  15. Illustrator crashes when opening AI file contains paths exported from Photoshop

    Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.

    1 vote

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  16. Have to sign in every time I launch Illustrator

    Every time I launch program, on the same computer, same day, even if only a short time has passed, I have to sign in with Adobe Cloud credentials. I've signed out of the Creative Cloud Desktop app and signed in. Still happens after first launch. Painful.

    1 vote

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  17. Unknown Error [PARM]

    I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.

    This is the first time this error has appeared for me and I do not know why.

    I closed the program and restarted it, the error didn't reoccur.

    I have a pretty new powerful PC (within a year old).

    I have attached my PC specs for reference and all programs are up to date.

    Thanks
    Heather

    2 votes

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  18. [PARM]

    I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.

    This is the first time this error has appeared for me and I do not know why.

    I closed the program and restarted it, the error didn't reoccur.

    I have a pretty new powerful PC (within a year old).

    I have attached my PC specs for reference and all programs are up to date.

    Thanks
    Heather

    2 votes

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  19. Freeze and Crash on every save and Opening issues

    Launches in a window too small to open and freezes and crash when trying to export or save

    1 vote

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  20. Can't Install or Launch ANY version of AI 2020 after the 24.2 update

    On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…

    1 vote

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