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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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240 results found

  1. Missing Layers

    Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  2. Illustrator 'unexpected' quitting

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS…

    2 votes

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  3. MAC: System has run out of memory and force quits - Activity Monitor shows > 100GB

    After launching Illustrator it will force quit with an error message "your system has run out of application memory." I have 8GB of memory and no other applications are open or running when I launch Illustrator. I am noticing in the activity monitor that illustrator is using a large amount of memory, extremely higher that usual. This started happening a few days ago and I have no changes to my OS or updates to Illustrator CC

    26 votes

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    11 comments  ·  Launch  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.

    I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.

    1 vote

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  5. crashing, will not open at all

    Cannot get illustrator to open. Latest version.

    Crash report attached

    2 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    I do have one suggestion – please reset preferences and try again. Found the following in your crash report.

    terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
    abort() called

  6. The software is glitching and refusing to open certain Illustrator files.

    I have to quit and open the software multiple times before I can get one file to open in this latest update.

    1 vote

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  7. Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue

    Opened multiple-paged PDF file to show all pages as artboards
    Saved file as PDF after editing (another name)
    Opened said PDF file and all pages as artboards show up as default

    I'm not able to choose if I want to work with a single page on this PDF anymore?

    2 votes

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  8. TorqExtension.aip error

    When opening Illustrator CC, I get this error on launch:

    "The procedure entry point ?getAvailableLocales@Collator@icu@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll."

    This is followed by an error:

    "Error loading plugins.
    TorqExtension.aip"

    Please advise how to resolve these errors..

    6 votes

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  9. Illustrator File opens to Work/Learn Screen

    I have Illustrator CC and after the most recent update, almost every time I open a file in Illustrator after turning on my computer, it opens the file but the Work/Learn screen is still up.

    I can see my file's layers in the layers panel in the bottom right corner but the screen doesn't show it. I can click around and it's saying I'm selecting things but I can't get the Work/Learn screen off so I have to restart Illustrator over and over again until I can get it to work.

    5 votes

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  10. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    v 22.1

    When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.

    Everything will work normally only if I open Illustrator first and then the file.

    This happens will every file I've tried, so this isn't…

    201 votes

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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

  11. Create new doesn't work

    when I try and create a new document nothing happens. I can open up templates but can't create new stuff.

    3 votes

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  12. New document causes crash

    When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.

    7 votes

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  13. Installation Failure

    When I downloaded Adobe on my Asus Computer, it will load Illustrator and then after a small time period. I will receive the message saying that there was an installation failure. It will also say something such as "Error Code P204".

    1 vote

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  14. LAUNCH ERROR ISSUE - Google Drive File Stream

    Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.

    After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.

    When uninstalling the google drive file stream everything works just fine.

    I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.

    12 votes

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
    Please update to Google Drive File Stream 26.1.37.2022 or later

    Thank you Martin for validating the fix.

  15. AI CC 2018 cannot launch

    Hello,

    When I want to start illustrator, a first error message appears: (aip.png on attachment)

    After clicking on "next",
    a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)

    I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?

    2 votes

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  16. High Sierra disables Illustrator

    Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.

    3 votes

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  17. Opening AI and PS at the same time seems to destroy AI

    Opening AI and PS at the same time seems to destroy AI.

    1 vote

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  18. separator preview

    everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in

    1 vote

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  19. Startup performance

    Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.

    Thoughts anyone?

    By comparison PS is ready to go in 7sec.

    Standard install CC 2018 / Il 22 on MacOS 10.13.1

    7 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  20. Error message while launching Illustrator CC 2018

    This message in German occurs while launching Illustrator 2018. After saying OK, a fragmentary Applikation displays, which is not operational. It is completely buggy and blocks even Finder until it is being quit.
    "This process can't be completed, because an unknown message has occurred. [CANT]"
    I have to work with the 2017 version.

    1 vote

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