Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8146 results found
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Impossible to change preset of work area. Right panels, tools and control bar disappear every opening
OS: Windows 10 Pro 64 bit
Illustrator version: 24.3
Everytime I open a document (new or saved) right panels, tools and control bar desappear. Moreover, work area settings doesn't work: at first the work area doesn't appear and, if I try to set it, it only takes the "automation" configuration but the relative panels do not appear1 vote -
Eyedropper tool not showing correct colors sampled outside of Illustrator
When I click and drag the eyedropper tool outside of Illustrator to sample a color from something else (a website, pdf document, etc.), the color isn't correctly picked up.
For example, if I move the eyedropper over something orange, it shows in Illustrator as blue or black; even if I sample a large white space, it shows in Illustrator as a different color. It seems to only be showing sampled colors as white, neutral, black/gray, and shades of blue.
The program is up-to-date.
I tried it in two browsers, Chrome and Safari, and the results were the same in both. …8 votesWe have seen this issue specific to macOS 10.15. Enabling “Screen Recording” access right to Illustrator resolved this issue.
You can change this setting by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application.
Please try this and reply in comment if the above suggestion worked for you.
-Rama
Illustrator Team -
Illustrator 125% Scaling is missing... (UI is too big, or too small)
Hi
i have a 16.5 inches laptop with latest version of windows 10, and 1920*1080 full HD display.
the normal, and default UI scale of Windows 10 is 125% on my screen, that looks very great and standard.
in illustrator 2020, i have a big problem in UI scaling. there is just two options:
scale to lower supported scale factor, and scale to higher supported scale factor.... that first one makes UI scale to 100% and i can't read anything, and second one makes it on 150% scale that is very very big.there is not same problem in photoshop…
1 vote -
Links panel shows wrong colour space
In a CMYK document the Links panel shows RGB images as CMYK. In the example image a PNG, which can never be CMYK, is incorrectly reported as being CMYK.
This is in a CMYK Illustrator file. In an RGB file the image is correctly reported as being RGB. Placed CMYK images are correctly reported as CMYK.
1 vote -
Shifting decimal
Not sure really where this lies. And it doesn't seem to have any other affect that I am aware of, but this just started with the latest upgrade - 24.3.
I typically select an outlined piece of text and copy it then create a new document that is a couple of inched bigger and paste it in. I do this when I am creating production files for large-format kiss cut vinyl production.
What I have been doing is selecting the text then referring to the dimensions when I create the new file for output. However, today I noticed that when…
1 vote -
I lost 5 hours worth of my illustrator work
I was trying to open a file that I used to work on 30 minutes each day until I had some other work and stopped working on Illustrator for a week. After a week when I tried to reopen the file, it shows me this error message (attached an image file) and opens a blank file instead. All my work is lost.
1 vote -
Bug with the Gradient live
Hey,
When I use the gradient tool (G), I don't see the gradient live, is it a bug or is it just on my side ?
Thank's for you'r help
2 votes -
Can't export or save files
Every time I click Save As or Export no window pops up and I can't save any of my files.
12 votes -
Selecting two objects adds millions of points to second path...
Adobe Illustrator 24.2.1 (and its predecessor) have a horrible feature which I assume is a bug. When selecting two separate paths (or even two separate text objects) using the Selection Tool or Direct Selection Tool, it seemingly adds millions of points to the second path. The points are not really added and don't actually exist, but they LOOK like they do, meaning it adds a thick blue line along it that looks ghastly and is completely off-putting. I can't use those versions at all and have had to stick to 24.1.3 which is the latest version to not do it.…
1 voteThe description matches with the fixed 'auto-keying' issue.
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3D Extrude & Bevel Mapping Symbol
When I try to map a vector artwork using the 3D Extrude & Bevel Options on the "Map Art" windows shows that the artwork is mapped correctly on the face of shape however the final result stays with the black color of the outline, this does not happen when I do a flat graphic like a JPEG or PNG.
This issue has been happening with multiple versions of illustrator.
2 votes -
Align is not working as before some features are producing undesirable effects
In Align I find when try to divide something evenly it become one, then try to get a point to align with each other it shot of the page.
1 vote -
Image trace error
Whenever I use Image Trace option. I get the following message - "this operation cannot be complete because of an unknown error" [CANT]. I am using windows 7, Intel i3 processor and AI 32 bit. Can you please help. I went through the File explorer exercise in other comments but nothing is 'denied' in properties.
4 votes -
Shape builder not working consistently for the same shape after being moved
I have a perfect tangent (generated by code) that will work in the top part of the attached file. The bottom part will not work for the shape builder tool.
Reflecting the shape or moving it might fix one or both of the bits, and allow them to be "shape built". It might also break the possibility of "shape building".
1 vote -
Bug avec Catalina + cintiq 27HD + illustrator
I've been working for 3 years with Illustrator on a Cintiq 27HD and so far it worked perfectly.
I changed my old Imac (high Sierra) for a Macbook Pro on Catalina in june, and i work with the last version of Illustrator. I specify that my new Mac is clean and was installed by a professional, and that the MacbookPro is new. So there are no old files that could disturb the system.
I now encounter a bug on illustrator which is triggered after about fifteen minutes of handling illustrator (I work with the express key commands of the cintiq),…1 vote -
Resizing objects makes them taller instead of equal width and height
Quick update:
Adobe's senior support and dev have confirmed the issue does exists in the files we have sent them which uses this particular illustration. They believe this issue is due to the file being created in the older 32 bit version of Illustrator before the transition to the 32 and 64 bit versions of Illustrator and no longer scales properly as today's version is only 64 bit.
They have logged this as a feature request and but will not be categorized as a bug at this time.
Since 24.3, resizing certain complex grouped objects while maintaining the ratio using…
1 vote -
Objects don’t align properly to artboards with guides placed on canvas
While guides have been placed in artboard objects will no longer align to artboard rather they extend far beyond the current artboard.
At the moment the only solution I've found to work is clearing the guides.
Thanks!
1 vote -
Although the color is selected, when I quickly select the area I select on my page, the color is not applied to the selected area.
When I quickly select the area I select on my page from the swatches, although the color is selected, it does not apply the color to the selected area.
Sometimes he never chooses. But it is necessary to choose very slowly.
It slows down my working speed and drags it to error.
We have 5 users here, we all ask for this problem to be corrected. This problem has not been before for the last 1 year, this event is driving us crazy.ediyoruz. Daha önce bu problem yoktu son 1 senedir bu olay bizi çıldırtıyor.1 vote -
Exported AI file showing Improper File Format.
File with Path Names not importing in any other software and gives error Improper File Format Line Excees 255 Characters.
I tried this in 2 softwares WASP3D and 3DS Max. in both softwares the file is not importing. I want the file with Path Names.
It is a world map also attached with this bug.1 vote -
GreatCut 4
My GreatCut 4 software plugin for Illustrator was working great until your last update of Illustrator. Can you please fix this issue. Thank you.
1 vote -
Simplify error
When there is typy to a path object, Path —> Simplify —> Convert to Straight Lines or ”Show Original Path” crashes all time when I use that command.
1 vote
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