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Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8143 results found

  1. Illustrator not recognizing strokes from imported document using Blend Tool with specified steps

    I've imported a document into build 24.3 that was previously created in the latest version of Illustrator, and strokes used in a blend of two lines using a width profile are not present. Instead, they are seen as fills, with no ability to edit the stroke.

    Using mid-2012 Mac Book Pro and 10.14.6 Mojave OS

    1 vote

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    0 comments  ·  Strokes  ·  Admin →
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  2. White color text is showing as black

    I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.

    5 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  3. Problem Illustrator 24 does not support the old PANTONE libraries

    I tried to follow your guide: https://helpx.adobe.com/illustrator/kb/pantone-plus.html, that I always used to insert the old PANTONE libraries and have a conversion to CMYK instead of LAB and in this version it doesn't work.

    I contact the online chat and they replied that this thing with ILLUSTRATOR 24 is no longer supported, and it is absurd.

    I also tried to install the prereleas 24.0.1 but it doesn't work.

    I can't work without this.

    6 votes

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    4 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  4. Layer

    I think the layer colors are wrong. In the following snipped, the purple ellipse and blue rectangle are assigned the color green in the UI but they really belong to the red layer.

    2 votes

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    1 comment  ·  User Interface  ·  Admin →
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  5. In Adobe Illustrator Constrain Width and Height proportions doesnt work

    I don't know why but 'Constrain Width and Height proportions doesn't work
    in 'Transform' or 'Properties' panel

    Whenever I constrain and move the number up, it creates a weird number
    for example, if the shape is 60,60 and when I write down 70 on the height the width becomes 69.256 something like this

    so frustrating!!!!!!!!!

    7 votes

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    4 comments  ·  Other...  ·  Admin →
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  6. 2019 Mac Pro with AMD Pro VEGA II Duo Graphics

    I attached my AISniffer and computer configuration files from MacOS. This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

    These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

    It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  7. 2019 Mac Pro with AMD Pro VEGA II Duo Graphics

    This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

    These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

    It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

    MacOS Catalina 10.15.5
    2019 Mac Pro - MacPro7,1
    28-Core Intel Xeon W
    768 GB RAM
    2X AMD Radeon Pro Vega II…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  8. For some reason I can create a bar graph but not it's not allowing me to create a pie graph?

    For some reason I can create a bar graph but not it's not allowing me to create a pie graph?

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  9. template outline visuals out of scale

    When I open illustrator, the outlines of the different visual templates are overlapping the text below... Looks pretty sloppy, Adobe.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  10. Cannot deactivate "Embed ICC profile" in Asset Export

    When using the Asset Export panel, if you go into a JPG preset and uncheck "Embed ICC Profile" and then click "Save Settings", the setting will not save. It will always embed the profile. If you reopen that preset, the option is always checked. Any exported file does have the ICC profile embedded.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Symbol disappears when edited in place

    When you have a symbol on the artboard, double click it to go into isolation mode, make some changes, exit isolation mode — the symbol disappears from the artboard.

    2 votes

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    0 comments  ·  Symbols  ·  Admin →
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  12. Copy/pasting envelope changes fill

    Mac OSX 10.14.6
    AI 23.0.6

    Fill inside envelope distort changes when pasted into another file

    1 vote

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    1 comment  ·  Meshes, Distortion, Mockup  ·  Admin →
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  13. Illustrator crashes when opening AI file contains paths exported from Photoshop

    Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  14. Save dialog Format pop-up not accessible

    Since the addition of the 'Save Adobe Cloud Document', once in a while the Format pop-up menu is not responsive - can not choose a format.
    Other buttons work, but Save Adobe Cloud Document and Format: are dead.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. when highlighting text and shift + eye dropping to get text colour only

    This action produces random results (like the text has two colours on it)

    2 votes

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  16. Unable to use 'Place...' command in Adobe Illustrator v24.2.1

    MacOS Catalina 10.15.5
    Adobe Illustrator v24.2.1

    1. Select 'Place...' from File menu
    2. Wait for browse window to load
    3. Nothing happens
    4. Unable to place a file on the artboard
    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  17. Close All shortcut (⌘+option+w) crashes illustrator 24.2.1 on Mac.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. illustrator unexpectedly quits and does not reopen the project i was working on.

    illustrator constantly crashes and then when i try to reopen it my unsaved project i was working on is now gone if it happens again im more than likely going to smash my ******* computer and send it to you in a box asking for a new one since you can't seem to fix your software

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  19. Shape Builder deletes line sections that should stay.

    I have a complex design with a bunch of overlapping parts and I'm trying to use shape builder to connect sections together. when I select all my lines, then start to build my shapes, it will start deleting lines that are not part of the shape I'm working on. Usually these lines are part of the line I'm working on, but outside of the shape I'm trying to build. The lines aren't highlighted while I'm selecting the pieces of the shape, but disappear anyway. I have tried breaking the line between the shape I'm building and the lines that I…

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  20. Measuring/positioning elements improperly includes shadow/effects

    It used to be that when you selected an object/element with a drop-shadow (or other effect), the measurements did NOT include the drop-shadow. HOWEVER, now they do and it's causing me lose-my-mind!!! To measure and or position ANYTHING correctly, you have to first turn-off the shadow (in the Appearance panel) then position/measure and THEN turn-on the drop-shadow!!! Seriously, this is an enormous time-waster. PLEASE, allow us to turn off the function where everything is measured-and-positioned by it's drop-shadow. PLEASE

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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