8142 results found

1. Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

   Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

   OS: macOS Catalina 10.15.4 Beta (19E234g)

   Repro steps:
   [1] Open Adobe Illustrator 24.0.3
   [2] Create a new project
   [3] Place a new text on the artboard
   [3.5] Install Jack's Candlestick Regular font (see attached)
   [4] Change the Font of the text to Jack's Candlestick Regular
   [5] File / Save a copy...
   [6] Format Adobe PDF (pdf)
   [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
   [8] Save PDF
   [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

   Expected: the document opens with no issues
   Actual: an error message is shown (see screenshot attached)

   Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

   OS: macOS Catalina 10.15.4 Beta (19E234g)

   Repro steps:
   [1] Open Adobe Illustrator 24.0.3
   [2] Create a new project
   [3] Place a new text on the artboard
   [3.5] Install Jack's Candlestick Regular font (see attached)
   [4] Change the Font of the text to Jack's Candlestick Regular
   [5] File / Save a copy...
   [6] Format Adobe PDF (pdf)
   [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
   [8] Save PDF
   [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

   Expected: the document opens with no issues
   Actual: an error… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Type on a path tool resizing causes crash

   I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

   2 votes

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   Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Rotate dialogue box is now painfully inefficient (CC2019)

   Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

   This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It meant that, regardless of where your cursor was, you could quickly and precisely make these changes - with either a known angle or your closest guess and then close in using arrow keys or Shift+arrow keys.

   Now performing this same common task means I have three far less efficient options:
   1) Always have my Transform palette open and poke a value in there each time (that means having to always click on a specific part of the UI for the second most common transform function).
   2)Double-click the Rotate tool in the toolbar, then double-click the numeric field, then use the keyboard to enter/adjust my values (hunting down two specific things to click on in sequence before I can enter my angle value. Hooray!)
   3)Hit R+Enter (keyboard), then double-click in the numeric field (mouse), then enter/adjust my angle value (keyboard). There's no way that can possibly sound efficient.

   Been using Illustrator for over 20 years. Still love it. Use it almost every day. I'm really hoping this was just an oversight in this latest version. If there is a more efficient way to make these changes in CC2019, I'm all ears. If not, this change stinks.

   Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

   This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It… more

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   76 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Can't create artboard from rectangle - Illustrator 24.2

   That's all. It says that it can't create artoboards from rotated rectangles or masks. It's a freshly created rectangle.

   This version of AI seems to be very buggy.

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   0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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5. Password Protection in PDF file disappears after changes and saving a PDF file

   When we password protect PDF in Illustrator the Password protection disappears if we make some changes and just save the file without put in the password again. Same if we open an pdf file with password protection, make changes and just save the file the password disappears. We didn't need to put in password eveytime when we saved the file after put in a password on earlier version. Is this something wrong with the new version or shall it be like this? Please put back old function or make a pop up box that ask for password if the file is password protected.

   When we password protect PDF in Illustrator the Password protection disappears if we make some changes and just save the file without put in the password again. Same if we open an pdf file with password protection, make changes and just save the file the password disappears. We didn't need to put in password eveytime when we saved the file after put in a password on earlier version. Is this something wrong with the new version or shall it be like this? Please put back old function or make a pop up box that ask for password if the file… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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6. Decimals from nowhere in 24.1.2 update… go to 24.0.3 again!

   Decimals from nowhere in 24.1.2 update… go to 24.0.3 again!

   On macOS Mojave 10.14.6
   Retina 5K, 27-inch, Late 2015
   4 GHz Intel Core i7
   24 GB 1867 MHz DDR3
   AMD Radeon R9 M395X 4 GB

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Not sure but it's happening

   Adobe Illustrator 24.2 64-bit
   Windows 10 Home

   So I thought it was my corsair scimitar pro was the problem, but outside adobe, my mouse seems to work fine.

   the issue is, when I work in illustrator, my mouse acts like I released my left mouse button. So for example, when I'm making a rectangle, it sometimes randomly stops making the rectangle like I release my button. Or when dragging it releases.. anybody having this issue?

   1 vote

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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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8. text wrap not working AGAIN

   text wrap not working AGAIN

   24.1

   Mac 10.13.6

   2 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Pathfinder Incorrect Work

   Hi!
   I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
   It worked fine in the previous version of Illustrator.

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   5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for the feedback.

10. Live paint paths not updating

    Since update 24.2, amending in a path will intermittently not update with live paint. The path will have moved, but the art will visually remain as it was. This especially happens with the curvature tool, and less often (but sometimes) with the pen tool.
    I have real-time drawing turned on, as I did in my previous version.

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    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Brush strokes disappearing when exported

    Hello!

    I am completely new to illustrator and thought i would use this spare time to see if i could create my own new logo!

    I am trying to use a 'watercolour' brush stroke behind my text in two different colours which i have done successfully, however when i go to export my image, the brush strokes are appearing on the small preview image, but when the image is opened the strokes disappear. Is there something i need to do to be able to view these in large when exported?

    Thanks,

    Amy

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    Under Review  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Glad to know that Naoh.

13. Align to Key Object not selectable unless Tool panel is open

    BUG REPORT: "Align to Key Objects" is (sporadically) not selectable as an align method, unless objects are selected while the Tool Panel is open.

    If this panel is closed during object selection, then the "Align to Key Objects" option is greyed out in both the Toolbar and in the Tool Panel (even after it is expanded/opened). This does not happen on every occasion.

    (Running Illustrator CC 2019 on Mac OS 10.14.2)

    3 votes

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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14. Bleed settings are not saving with document

    Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

    1) I open an existing print document (.ai format) in Illustrator
    2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
    3) I change the bleed to 0.125" on all edges again, then click OK.
    4) I save the document, close the document, then re-open the document
    5) I go to File --> Document Setup, and all the bleed settings are showing zero (0) again.

    This is very frustrating because I want to export to printable PDF files but the bleed doesn't show unless I do these steps every single time. I have hundreds of files I work with. This was never a problem until the version prior to this one and this version.

    version 24.0.1 (64-bit)
    Windows 10

    Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

    1) I open an existing print document (.ai format) in Illustrator
    2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
    3) I change the bleed to 0.125" on all edges again, then click OK.
    4) I save the document, close the document, then re-open the document
    5) I go to File --> Document Setup,… more

    3 votes

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    4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Select Objects in Layer selects locked objects

    Objects that are locked within a layer get selected when selecting everything in a layer. Instead of selecting everything in the layer except the locked items.

    Win 7, Ai CC 23.0.3

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    12 votes

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    8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Snap to point not working

    Mac OS High Sierra 10.13.6, Illustrator 24.2

    Selection points no longer seem to appear on hover and snap to point isn't working even if I quit the app and restart.

    This is getting kind of ridiculous - trying to work is frustrating if you need to be precise with something.

    1 vote

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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17. 24.2 Unable to use special characters: English OS, German regional settings and keyboard

    On a fresh English language Illustrator installation (English OS, German regional settings and German qwertz keyboard on Win10) I am unable to use any character that needs ALT GR as a Modifier. I therefore can not access €, @ | and a lot of pretty important letters. If that helps, Photoshop doesn't show this problem, but Indesign has similar issues. Other, non CC apps with English UI language work fine.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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18. Mac OS Wacom brush lag

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging so badly that it's impossible to draw correctly and in real-time. This is only happening in Adobe Illustrator and it is up-to-date. I've tested Adobe Photoshop using my Wacom Pen and brush tool and it works fine. So I've definitely ruled out that it's my Wacom driver and/or pen.

    I should add that before I updated my Mac I was using the CS6 box version. But after updating my Mac I was forced to purchase the subscription based programs because this killed the CS6 boxed version. Prior to all of this, my brushes/pen tool was working smoothing and not lagging. In other words, never had this problem before. I've tried looking through troubleshooting ideas and nothing is working. Please advise, this is my work tool and I need my brush and pen to work properly.

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging… more

    4 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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19. "Save As..." behaving like "Save a Copy..."

    Mac Catalina, Illustrator 2020. Anyone else experiencing this? Go to do a Save As and it saves a copy instead and keeps you in the original file? So annoying.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Objects deselect on copy or paste (Illustrator 2019)

    This is a bug, not an idea.

    Sometimes when copying an object or pasting, the copied or pasted object does not remain selected.

    This is far less than ideal, especially when using Paste in Front.

    Happens in Illustrator 2019 / OSX Catalina

    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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