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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8142 results found

  1. Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol

    I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.

    This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the…

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  2. XD and PS defaults to open .ai files - AI files should open with Illustrator only

    Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.

    Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.

    NOTE:
    Edited by Adobe Staff to generalise the issue.

    80 votes

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    71 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have this issue fixed, please refer to steps below to solve the issue

    XD defaulting to AI on Windows
    -——————————————————————

    • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

    PS defaulting to AI on MAC
    -——————————————————————

    • Please update to latest version of Illustrator (23.0.1) to solve this issue.

  3. unexpected illustrator app crash occurred

    Illustrator app closes suddenly in MacBook Air, thankfully I can get my unsaved work.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. Values of artboard differes from the values on control panel in artboard mode

    1. Create big artboard 5 meter in Normal Mode
    2. Activate Increase Cavas Mode
    3. Activate artboard mode
    4. Enlarge artboard up to maximal size 57 meter with dragging handels
    5. The values in control panel are in METERS while in properties panel they are in INCH

    Expected result: The must be in the same measuraments value. In METRS as I have choose METERS

    It happens when I create artbord after first run.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  5. Effects menu is smaller/larger than other menus on Windows with larger UI scaling

    When looking at the effects drop down on a high definition laptop, it is smaller then the rest of the dropdowns.

    33 votes

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    21 comments  ·  User Interface  ·  Admin →
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  6. Ai 2020 | Library chaos, lies, and the worst valentines day ever | sign out bug thing |F**K

    i dont know what more i need to say... im so frustrated. literally wasting hours with this happening over and over and yall **** blocked the way cc2020 ai works with the previous versions. basically forcing us to us 2020 then it screws up.... i should of been a stripper.... thanks mom

    1 vote

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    2 comments  ·  Cloud, Libraries  ·  Admin →
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  7. Very small AI file but super slow - can't even pan.

    I have floor plans that I exported from DWG to 2007 DXF. I then imported to AI to do graphic edits. I'm using AI 2020.

    This was done a long time ago and the AI file has always been extremely slow but I've managed to work with it to the point it is now. But I'm getting super sick of how it can barely handle me panning across the artboards and now dashed lines won't show up as dashed lines either. Help!

    2 votes

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    2 comments  ·  Performance  ·  Admin →
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  8. Copy Paste in Place / Front / Back puts the art at a wrong place

    So I'm having problems with the Paste in Place command, sometimes it works great when I Copy or Cut something and paste it on other artboards but most of the times it is not working properly, either what I copied o cut get outside the drawing area or it goes to a random place, and at first I thought I wasn't selecting the artboard but even with the artboard selected it falls anywhere. I'm running Illustrator CC 2019, on windows 10.

    37 votes

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    42 comments  ·  Other...  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thank you for reporting this issue. Illustrator Team really appreciate this.

    Can you help the Illustrator team to isolate this issue further?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the latest version 25.2.1 ?
    2) If yes, kindly provide some video, Test file(Via File→Package), OS version of your machine & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.

    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  9. Arc Warp Effect with Unexpected Results (Combined with Masks)

    When applying an arc effect shouldn't the mask dictate how the arc effect works and not the larger contents of the mask?

    The results I am getting now appear to be possibly impacted by the larger/complex contents of the mask.

    I have used a larger arc amount of 15% in the images below to exaggerate the difference I am seeing between the simplified design/mask and the second design with a larger pattern inside the mask.

    Is this working as intended or is this an issue?

    Computer Specs:
    macOS 10.15.4
    iMac (Retina 5K, 27-inch, Late 2015)
    Processor: 4GHz Quad-Core Intel Core…

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  10. Illustrator partially freezes after waking Windows 10 up

    When I wake my computer from sleeping mode (Windows 10) and Illustrator was still open, it is frozen in a way. I can click the documents tabs but the view isn't refreshing.. I can select a tool but I can not interact... zoom is not working...

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  11. The input fields and dropdowns get visual artifacts and then illustrator crashes sometimes after that.

    The text boxes and dropdowns get visual artifacts - resizing illustrator causes ui to disappear until you hover over it, and then illustrator becomes unresponsive or crashes after that.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  12. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I…

    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Lock/unlock guides shortcut not working

    The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
    Please fix.

    4 votes

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    2 comments  ·  User Interface  ·  Admin →
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  14. Can't see things I just did.

    When I move an object or make a change to my file it doesn't show up until I click in the document. Then, the object shows up in the new location. I have to restart the program and it works for a few minutes, then happens again. Really frustrating. I am on a new computer with the current version of Illustrator. It happened in older versions on my older computer as well.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  15. Snap to grid doesn't work in new documents

    Snap to grid doesn't work at all in new documents. It works with no issues whatsoever in old files, but whenever I create a new one, nothing snaps to grid. I tried restarting, didn't work, and the software is up to date. Any help would be appreciated.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  16. Variable width profile is off screen

    I don't understand why but this bug is visible not only in illustrator but also in Premier.

    My issue is that many of the scroll, drop down tools or options appear in random areas of my work area. Most specific is my Variable width profile - instead of dropping down, it appears on the lower end of my illustratror window. I have multiple monitors and on one (IMAC 27") the full drop-down appears on the lower end of the work area. On my LG 34" inch, it appears partially off-screen, none the less off my work area. I have adjusted…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. Optical Kerning issue when outlining and scaling

    If you write something using optical kerning, copy it, paste in front and outline it, the outline matches up. However if you then scale both in pro, lets say 300%, then the live text no longer matches the outlined version (see attached example where the live text is in red and outlined vectors in black). This is causing us problems when scaling objects onto different panels but we are required to supply editable text. Logos etc are no longer exact scaled replicas!
    We are using CC 2019 (as our clients need files in this format).

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  18. Stacked objects throw off smart align

    Stacked objects throw off smart align! so frustrating! Won't even align to the document bounds.

    1 vote

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    1 comment  ·  Align, Distribute  ·  Admin →
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  19. Artwork disappearing / Framework in Outline Mode Glitching

    Illustrator artboard disappearing and turning to outline mode if I zoom in/out OR try and move an object. Everything seems to be repeating itself in these weird wire frames. I have to save, exit out, then reenter that file. This is happening often and multiple times a day.
    I'm working on a PC, Windows 10 Pro, Intel Core i9-9900 CPU

    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Cannot save file

    Illustrator file gets stuck on 81% saving, I tried hunderd times and it doesn't want to save my file no matter what I do

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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