Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8176 results found
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Spot Colors are not recognised.
When enough items are placed with the same spot color, Illustrator no longer recognizes other shapes with the same color
1 vote -
Zooming
When in the preset zoom menu, some of the options have commas where they should have decimals. When I click on the 66,67% zoom option it actually zooms in 6667% when it should zoom in 66.67%. Also, in the title of the document, it shows the zoom percentage with a comma instead of a decimal point.
1 vote -
Constrain with Shift key not working
I'm trying to move the bottom line of a text box.
I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the Shift key.
I've had this problem with the last few upgrades.
I'm an Adobe Illustrator user for more than 25…
7 votes -
actions slow and crashing
All actions that ran smoothly on Illustrator CC 2019 are slow and most of the time crash the new update (CC 2020). Actions are meant to speed up workflow, not slow it down.
1 vote -
crash after windows update
Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.
3 votesFrom the looks of it it seems to be crashing with GPU. Here is what I can suggest
1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Objects in a clipping mask do not respect "Object Selection By Path Only".
Reproduction steps:
- Draw a filled shape.
- Use Draw Inside to draw another filled shape inside it.
- In the 'Selection And Anchor Display' pane of the prefs, ensure that 'Object Selection By Path Only' is checked.
- Click and drag with the Selection or Direct Selection tools in a part of the first object that does not contain the second object. Note that nothing gets selected unless you drag over the first object's path.
- Click and drag with one of those tools in a part of the first object that does contain the second object. Do not cross any of the paths…
4 votes -
Gradient panel causes bugs
The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other…
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still…
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PDF options do not work
--> This is a serious bug!
Illustrator 2020 save as PDF does not show other options than "General" even though different tabs are selectedNvidia 980 / mac pro 2010
1 vote -
Rearrange All Artboards ignores locked layers
When I use the command Rearrange All Artboards from the Artboards panel object on locked layers are not moved with the artboard.
To test make a document with two artboards and two layers. Draw anything on Layer 1 for each artboard them copy it exactly to Layer 2, or just duplicate Layer 1. Hide or lock a layer then use Rearrange All Artboards to rearrange the dartboards. The objects on the locked or hidden layers do not move with the artboard.
The two screenshots show before and after using Rearrange All Artboards with one layer locked.
2 votes -
Library symbol
I add a graphic, like a rectangle, to the cloud library, and when I place it to my work it import all the work from the artboard.
1 vote -
Keyboard shortcut for zoom leads to meltdown
Windows Illustrator 2020
The keyboard combination for zooming in and out (ctrl-spacebar) combined with the mouse drag leads to immediate shut down of the programm.1 vote -
O Adobe Illustrator está Travando e Fechando sozinho
O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.
Por favor ajudar ai!
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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toolbar and interface problem
Hello, i installed the illustrator from cloud service and noticed that the language was not English. I found a way to change it.
I opened a new page and tried to draw something;
This time the tabs was disappearing and the toolbar was not loaded. When i move the curser on the tab place they become visible. I tried to use shortcuts but it didn't work. Can anyone show me the way how to fix this bug please.
3 votes -
Can't preview new graphic assets in Libraries within Illustrator
When I add a new graphic asset to an existing Library, I cannot get a preview of it until I restart the program. Instead, I get the animated square indicating that the preview is being generated, but it never refreshes. I often have multiple CC programs open, and the graphic is always immediately reviewable in Photoshop and InDesign, so this is limited to Illustrator in my experience.
I am running Mac OS 10.15.1
Illustrator 23.1.11 vote -
Selection is not visible in Illustrator 2020
I just installed the latest version of Illustrator and it's pretty horrible to use. I cannot see the direct selection points on any object. I have tried toggling show bounding box and it doesn't make any difference. When an object is selected it is not highlighted so it's impossible to tell whether it is selected or not.
I'm running on a PC with Windows 10.1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Not showing GPU
GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!
1 vote -
Importing: An unknown error has occurred.
Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.
- I am on Mac OS10.14.6 and AI 24.0
- File import, select file, checking import options, selecting which page/artboard and the place.
- It should place the art but
- instead deadlocks you from importing any files of any type after that without a hard reboot.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Can't open files from Windows File Explorer
Files will no longer open from Windows File Explorer. Double clicking on file names does not work, dragging them into Illustrator does not work. Only the menu FILE > OPEN works. Please fix this.
4 votes -
Sync with Adobe Draw
I am new to using Adobe Draw and sending the vectors direct to Illustrator.
Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.
I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices,…
9 votes -
Fonts missing and say I need to re log in
When I open a past project from creative cloud folder It directs me to find a missing font. But the font finder doesn't sync to my library. Now Im stuck with a missing font on a logo project that just messed my whole design up. Plus when I export the project as a export safe for web... png 24 the file export look pixellated and not a vector file.
2 votes
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