7716 results found

1. two fingers touchpad navigation bug

   When I am using two fingers on touchpad to navigate through document, the movement is not fluid - it's like playing game on low FPS. When I am using spacebar + mouse to navigate - its fine.

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2. Share for Review Greyed Out

   I used Share for Review in Beta a number of times successfully last week on a few proofs but I just opened a file to use it again and the feature is now greyed out, as is the option to open a window for "Comments".

   I have reverted back to the regular Illustrator to continue using this feature but preferred the Beta, as the regular version requires you to upload the file and assets to CC cloud and the proof quality is terrible. The Beta, when it was working, was more consistent with how the feature works in InDesign but I can't understand why I suddenly can not access it. I have tried multiple uninstalls and reinstalls....

   I used Share for Review in Beta a number of times successfully last week on a few proofs but I just opened a file to use it again and the feature is now greyed out, as is the option to open a window for "Comments".

   I have reverted back to the regular Illustrator to continue using this feature but preferred the Beta, as the regular version requires you to upload the file and assets to CC cloud and the proof quality is terrible. The Beta, when it was working, was more consistent with how the feature works in InDesign but… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Object with gradient glitches when applied opacity - multiply

   RGB mode preview glitches on object's multiply blend mode.

   Illustrator v26.5

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Glyphs in a type on a path are placed wrong, rotate and shift

   Type on a path seems to be glitching. There may be some setting I'm overlooking, but it's certainly never been an issue before my last update. Characters are rotating and randomly spacing along a smooth, curved path, as if there were sharp turns in the path.

   Also, if I'm using type-along-a-path and then scale the objects with the text still live, the text will often glitch and then even if I undo the scale, it remains glitched.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Illustrator 2022 Ver 26.0.1: Freezes/Crashes on Exit

   Illustrator 2022 works fine, launches as usual. Yet when exiting the software, no matter if used or not, it freezes. The only way to properly exit the app is via Task Manager: End Process.

   Software has already been stress tested, cleaned up and reinstalled. Issue doesn't persist in previous version.

   System Information:
   Edition Windows 10 Home
   Version 21H1
   Installed on ‎20-‎Jun-‎21
   OS build 19043.1288
   Experience Windows Feature Experience Pack 120.2212.3920.0

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   17 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

6. Arrow keys cancel file saving

   Illustrator v. 26.3.1 on 16 inch, 2021 M1 MBP running MacOS Ventura(13.0.1).
   When I save a file, I typically arrow over to the end of the autofilled filename to remove the end of it and add what I want to add per my file naming system. However, when I press any arrow key on my keyboard, the "save file" dialogue box closes, and I have to initiate the process over again. No other keys cause this issue to occur, only the arrow keys. I do use an external keyboard, but in testing, the arrow keys on the built-in keyboard produce the same result.

   Illustrator v. 26.3.1 on 16 inch, 2021 M1 MBP running MacOS Ventura(13.0.1).
   When I save a file, I typically arrow over to the end of the autofilled filename to remove the end of it and add what I want to add per my file naming system. However, when I press any arrow key on my keyboard, the "save file" dialogue box closes, and I have to initiate the process over again. No other keys cause this issue to occur, only the arrow keys. I do use an external keyboard, but in testing, the arrow keys on the built-in keyboard produce… more

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7. 3D revolve bug

   3D revolve not working correctly,
   feature produces a shrunken and repeated version of the sketch

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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8. Enter key won't close dialog boxes in 27.0

   In (all) previous version of Illustrator going back to 88, the highlighted entry in a dialog could be closed with the enter key. In 27.0 it now requires the addition of the command key in order to work. The panel shown is one example. Mac OS Monterey 12.6, early 2020 Macbook Pro.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Greyed out when view by GPU (Apple Silicon)

   On Mac with Apple Silicon, images greyed out when choosing View by GPU and the colours are not accurate, and only display correctly when viewed by CPU.

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10. Impossible d'enregistrer mes fichiers

    Je ne peux pas enregistrer mes fichiers. Les commandes "enregistrer", "enregistrer sous" et "enregistrer une copie" m'ouvrent une fenêtre noire/grise vide qui me plante en plus le logiciel.
    Merci.

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11. "The specifed PDF preset not found" error comes when save pdf action is called & joboption file is added after launching Illustrator

    I have a code similar to below code in my plugin.

    AIActionParamValueRef mActionParamValueRef;
    ASErr result = sAIActionManager->AINewActionParamValue(&mActionParamValueRef);
    result = sAIActionManager->AIActionSetInteger(mActionParamValueRef, kAIPDFOptionSetKey, kAIPDFOptionSetCustom);
    result = sAIActionManager->AIActionSetString(mActionParamValueRef, kAIPDFOptionSetNameKey, "[sample]");
    result = sAIActionManager->PlayActionEvent("adobe_saveDocumentAs", kDialogOff, mActionParamValueRef);

    Steps to reproduce the issue:

    1. Launch illustrator.

    2. Create a new PDF preset (sample.joboptions) file in C:\Users\username\AppData\Roaming\Adobe\Adobe PDF\Settings folder

    3. Run the plugin which contains above sample code.

    4. PDF saved successfully But Error dialog comes "The specified PDF preset is not found".

    Note: Error is not reproducible if I goto "Edit > Adobe PDF Presets" and then close the dialog before running plugin.

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12. Offset Path Effect unexpectedly losing details

    Issue with the Effect, Path > Offset Path... As a professional printer, we need to counter the spread of ink and recently had a job where the client pointed out that the dots of the letter 'i' were missing in their text... Normally I'd offset by -0.025mm as this is counters the ink, but due to the font style, I set at -0.01mm and expanded... In our investigations, we have found that -0.012mm would have been fine, but below starts producing very unexpected results... I did wonder if it was down to the complexity of all the text, but it would do it if it was just the letter 'i'... It would be greatly appreciated if Adobe could fix this issue...

    Issue with the Effect, Path > Offset Path... As a professional printer, we need to counter the spread of ink and recently had a job where the client pointed out that the dots of the letter 'i' were missing in their text... Normally I'd offset by -0.025mm as this is counters the ink, but due to the font style, I set at -0.01mm and expanded... In our investigations, we have found that -0.012mm would have been fine, but below starts producing very unexpected results... I did wonder if it was down to the complexity of all the text, but it… more

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13. View Rotation Feature is obstructing regular pinching in or out gesture for zooming, when using the trackpad

    When using the pinching in or out gesture on the trackpad, to zoom in or out.
    The artboard gets rotated very easily if there is even a slight rotation in the gesture while.

    And then part 2 of problem. Its impossible to set it back to 0degrees. It keeps snapping between some low degrees

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    39 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. Links Placement Options does not preserve file dimensions after DRAGGING image into AI file

    Hi. The Links panel>>>Placement Options>>>Preserve File Dimensions does not work for linked images that are placed by dragging files into the Illustrator document. Preserve File Dimensions does work when using the Place file menu option or keyboard shortcut. We have a client that drags files into our master AI file. They prefer to work this way, and we are trying to prevent scaling. Has anyone run into this issue?

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    3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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15. Leading not Displaying Correctly

    Leading is not displaying properly in either the Character panel or in the Properties panel. Instead of showing the correct leading, Illustrator is showing the Auto value.

    Changing between the text, selection or direct selection tools does not solve the problem.

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Blend Modes Hotkeys are broken

    Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
    Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

    They don’t work as expected. Let’s make a simple test.
    1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
    2. Put two colored shapes in a stack, to see what’s happening when you change modes
    3. Open Transparency panel, to see which mode is chosen (for some reason Properties does not allow to see the mode)
    4. Select the top shape and hit Shift+0 (Next Mode)

    ...nothing happens. Illustrator refuses to change a mode when it set to Normal. Shift+9 (Previous Mode) also does nothing.

    1. Change the mode to Darken manually via the panel

    2. Press Ctrl+0 (Next Mode)
       Now it goes correctly to the next mode, Multiply.

    3. Hold this Ctrl+0 hotkey
       Ai goes through all available modes and stop at Luminosity, the last one — and won’t loop to the start of the list

    4. Hold the other key, Ctrl+9, to cycle back
       Ai never stops looping through all modes, but won’t never display Normal one.

    TLDR:
    A. Next Blend Mode hotkey does not work when Normal is chosen
    B. The list of modes does not loop to the start when you use Next Blend Mode key
    C. Looping through blend modes omits Normal blend mode

    Why is this important?
    A minimal way to utilize these keys would be one to set a normal mode (to reset blending, basically), and then any counted number of presses to navigate to a desired one. Instead we have to assign one for Normal, and one for non-Normal and hit the wall when cycling down.

    Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
    Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

    They don’t work as expected. Let’s make a simple test.
    1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
    2. Put two colored shapes in a stack, to see what’s happening when you change modes
    3. Open Transparency panel, to see which mode is chosen (for some reason Properties… more

    16 votes

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

17. Linked Files Crop changing when reopening a file

    I linked .ai files placed with a "bounding box" crop from the import options. When this file with the linked file is closed and reopened, the links already placed automatically switch to a "media" crop. This causes the linked file to appear much smaller.

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    0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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18. Issues with drawing inside a vector with freeform gradient

    Operating system: MacOS Monterey
    Illustrator version: 26.5

    When I try to draw inside a vector I made, the colour of the vector changes and I was advised in the Adobe forum that this is likely a bug with the freeform gradient.

    Here's what I've done:

    I have created a vector with a freeform gradient.

    I press the vector and choose draw inside.

    I click outside the vector.

    I choose the brush tool and change to the colour I want.

    I draw inside the vector.

    The colour of the vector changes.

    I have also recorded a video so that you can see what happens.

    https://www.loom.com/share/412df7d31a3f43e6b55e9112b93cccb9

    Operating system: MacOS Monterey
    Illustrator version: 26.5

    When I try to draw inside a vector I made, the colour of the vector changes and I was advised in the Adobe forum that this is likely a bug with the freeform gradient.

    Here's what I've done:

    I have created a vector with a freeform gradient.

    I press the vector and choose draw inside.

    I click outside the vector.

    I choose the brush tool and change to the colour I want.

    I draw inside the vector.

    The colour of the vector changes.

    I have also recorded a video so that you can… more

    2 votes

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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19. URGENT: Enter key does not work in any Type Tools Illustrator Beta 26.6.555

    Adobe Tech Support was unable to resolve.

    This was not a problem in the prior release of 26.6 before .555

    When using the type tool in any form, horizontal, vertical, etc., the enter key no longer inserts either a [CR] or [CR LF].

    This is inconvenient for working with headlines or titling (attached graphic), but an absolute dealbreaker for working with long text.

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Slow performance / undesirable switch to CPU preview

    Operating system: macOS Catalina 10.15.7
    Illustrator: 26.5

    When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.

    After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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