Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7716 results found
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3D revolve bug
3D revolve not working correctly,
feature produces a shrunken and repeated version of the sketch1 vote -
Enter key won't close dialog boxes in 27.0
In (all) previous version of Illustrator going back to 88, the highlighted entry in a dialog could be closed with the enter key. In 27.0 it now requires the addition of the command key in order to work. The panel shown is one example. Mac OS Monterey 12.6, early 2020 Macbook Pro.
2 votes -
Greyed out when view by GPU (Apple Silicon)
On Mac with Apple Silicon, images greyed out when choosing View by GPU and the colours are not accurate, and only display correctly when viewed by CPU.
2 votes -
Impossible d'enregistrer mes fichiers
Je ne peux pas enregistrer mes fichiers. Les commandes "enregistrer", "enregistrer sous" et "enregistrer une copie" m'ouvrent une fenêtre noire/grise vide qui me plante en plus le logiciel.
Merci.2 votes -
"The specifed PDF preset not found" error comes when save pdf action is called & joboption file is added after launching Illustrator
I have a code similar to below code in my plugin.
AIActionParamValueRef mActionParamValueRef;
ASErr result = sAIActionManager->AINewActionParamValue(&mActionParamValueRef);
result = sAIActionManager->AIActionSetInteger(mActionParamValueRef, kAIPDFOptionSetKey, kAIPDFOptionSetCustom);
result = sAIActionManager->AIActionSetString(mActionParamValueRef, kAIPDFOptionSetNameKey, "[sample]");
result = sAIActionManager->PlayActionEvent("adobe_saveDocumentAs", kDialogOff, mActionParamValueRef);Steps to reproduce the issue:
Launch illustrator.
Create a new PDF preset (sample.joboptions) file in C:\Users\username\AppData\Roaming\Adobe\Adobe PDF\Settings folder
Run the plugin which contains above sample code.
PDF saved successfully But Error dialog comes "The specified PDF preset is not found".
Note: Error is not reproducible if I goto "Edit > Adobe PDF Presets" and then close the dialog before running plugin.
2 votes -
Offset Path Effect unexpectedly losing details
Issue with the Effect, Path > Offset Path... As a professional printer, we need to counter the spread of ink and recently had a job where the client pointed out that the dots of the letter 'i' were missing in their text... Normally I'd offset by -0.025mm as this is counters the ink, but due to the font style, I set at -0.01mm and expanded... In our investigations, we have found that -0.012mm would have been fine, but below starts producing very unexpected results... I did wonder if it was down to the complexity of all the text, but it…
1 vote -
View Rotation Feature is obstructing regular pinching in or out gesture for zooming, when using the trackpad
When using the pinching in or out gesture on the trackpad, to zoom in or out.
The artboard gets rotated very easily if there is even a slight rotation in the gesture while.And then part 2 of problem. Its impossible to set it back to 0degrees. It keeps snapping between some low degrees
53 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Links Placement Options does not preserve file dimensions after DRAGGING image into AI file
Hi. The Links panel>>>Placement Options>>>Preserve File Dimensions does not work for linked images that are placed by dragging files into the Illustrator document. Preserve File Dimensions does work when using the Place file menu option or keyboard shortcut. We have a client that drags files into our master AI file. They prefer to work this way, and we are trying to prevent scaling. Has anyone run into this issue?
1 vote -
Leading not Displaying Correctly
Leading is not displaying properly in either the Character panel or in the Properties panel. Instead of showing the correct leading, Illustrator is showing the Auto value.
Changing between the text, selection or direct selection tools does not solve the problem.
2 votes -
Blend Modes Hotkeys are broken
Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.They don’t work as expected. Let’s make a simple test.
1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
2. Put two colored shapes in a stack, to see what’s happening when you change modes
3. Open Transparency panel, to see which mode is chosen (for some reason Properties…16 votesI am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Linked Files Crop changing when reopening a file
I linked .ai files placed with a "bounding box" crop from the import options. When this file with the linked file is closed and reopened, the links already placed automatically switch to a "media" crop. This causes the linked file to appear much smaller.
1 vote -
Issues with drawing inside a vector with freeform gradient
Operating system: MacOS Monterey
Illustrator version: 26.5When I try to draw inside a vector I made, the colour of the vector changes and I was advised in the Adobe forum that this is likely a bug with the freeform gradient.
Here's what I've done:
I have created a vector with a freeform gradient.
I press the vector and choose draw inside.
I click outside the vector.
I choose the brush tool and change to the colour I want.
I draw inside the vector.
The colour of the vector changes.
I have also recorded a video so that you can…
2 votes -
URGENT: Enter key does not work in any Type Tools Illustrator Beta 26.6.555
Adobe Tech Support was unable to resolve.
This was not a problem in the prior release of 26.6 before .555
When using the type tool in any form, horizontal, vertical, etc., the enter key no longer inserts either a [CR] or [CR LF].
This is inconvenient for working with headlines or titling (attached graphic), but an absolute dealbreaker for working with long text.
4 votes -
Slow performance / undesirable switch to CPU preview
Operating system: macOS Catalina 10.15.7
Illustrator: 26.5When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.
After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)
2 votes -
Colors in newly created files get neon-like saturated
I have created some new files while being connected to a projector (NEC).
When opening the same files later without being connected to the projector, the colors are extremely saturated.File saved without an embedded color profile as I always do.
The screenshot doesn't capture it well
1 vote -
Artifacts in AI 2023
AI 2023 views all imported images (embedded) with artifacts
Went back to 2022 and the artifacts disappeared1 vote -
1 vote
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View Using GPU Gets Greyed Out Permanently with Outline Mode
Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:
Illustrator 25.1
OS: Windows 10
GPU: 2 x NVIDIA Titan Black
RAM: 64 GB Memory
GPU Driver: Driver 460.89
Display: ASUS PQ321Q 4K100 votes -
Select all in an isolated group selects and allows to move locked and hidden objects
Imagine a group. Let's isolate it and hide one object, lock another, and leave the third one as it is. Ctrl+A to select all and then move the selection. Illustrator then moves all the objects, despite it does not behave like this on canvas.
If you check layers, you’ll see that Illustrator targets all children (double circle markers) but not a parent (the recent fix), and selects all objects including the parent (big square markers).
If you try to move the selection, all objects get moved.
This is not what happens if we try to select objects on canvas, locked…
21 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Hindi character paste in incorrectly
When I copy Hindi text from another source (such as Outlook) and paste it into a text box in illustrator, the characters appeared in the wrong order
1 vote
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