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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7417 results found

  1. Tiny UI

    UI is super tiny and remains that way even if I choose "large scaling" in the UI preferences. I even updated the program and it's still an issue. operating on windows 10 and Adobe 2020.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Tools not loading

    OS: Windows 10, AI version 24.1.1.3

    Tool bar is missing since updating to 24.1.1.3. Can't seem to find a way to bring it back. Resetting preferences doesn't work too.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  3. Cannot view New Files

    • Using MacOSX 10.15.5 (19F101), Newest version of Illustrator CC
    • Open existing file file, create new file
    • EXPECTED: A new file gets created and I can see the artboard and work within the file
    • ACTUAL: A new tab opens with "Untitled" but cannot toggle to the new tab, and when attempting to break the new document out of tabs and input any objects (text, shapes, lines, or paste) into the "New" document, it creates/pastes into the first document opened, not the New one I created. Cannot manipulate any "New" document in any capacity with Illustrator, Photoshop, or Indesign (only ones I've…
    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. eyedropper not working

    can't pick up colour

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  5. Opening a PDF Bug - Not visible until selecting workspace

    I frequently open a PDF file in AI. Since updating to V24 (I run macOS Catalina v10.15.5 at the time of report, 6/15/20), if there are no files currently open, the artboard(s) will not be visible upon opening. I found a workaround, but it's still an inconvenience. To fix the issue, I select another workspace (which makes the file visible), and then return to my preferred workspace. However, the saved windows for that workspace are not visible until I zoom in on an artboard. After that, everything functions as normal and as expected, but the issue occurs every time I…

    1 vote

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  6. toggle show / view all layers on all artboards not working ai 2020

    show all layers all artboards not working ai 2020
    have to click the eye to view each and every layer on each artboard/layer that is hidden.

    It will HIDE ALL layers using pull down menu or keyboard shortcuts -- but IF I have manually clicked a few layers to hide them, and then want to turn ALL back on at once -- it won't SHOW all layers either way of using pull down > show all layers menu or using opt shift click or Cmd shift click or CMD click or any kind of keyboard shutcut.

    The layers I have…

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  7. alert() function is slicing the last word in the output window.

    Somehow the last word of an alert message to Illustrator keeps getting sliced. Notice in my attached example how the last word of my alert string "messages." gets cut off.

    1 vote

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  8. 24.1.2 crashes when saving down AI or EPS to CS6

    24.1.2 crashes when saving down AI or EPS to CS6.

    Oddly enough there is some difference – the .AI doesn't seem to save at all, but saving from .AI to CS6 .EPS when opened after crash seems to have saved down successfully.

    1 vote

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  9. zoom tool malfunction

    HI there,

    On my Acer laptop, currently running windows 10, Illustrator had turned off some performance settings last week after a bug fix. when I press certain commands on my keyboard for the selections and zoom tool, the screen zooms in at the maximum and I can no longer zoom back out.

    I believe I am currently using Adobe Illustrator version 24.1.3

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  10. Latest version takes a long time to open and save files often 5 minutes or more for a simple file this is not acceptable.

    latest version of illustrator is taking forever to save or open files often more than 5 minutes for a simple file, this is not a network issue as it does the same even to desktop. this is not acceptable and needs fixing very quickly

    1 vote

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  11. Illustrator 24.1.3 Type tool and text refresh

    I've been experiencing an error and annoying Type tool bug since the last update to AI 24.1.3. It happens when I type something and later I go back to edit it (for example adding extra text, fixing a type) and the change does not appear to occur until I switch to Outline view. Alternatively, if I option-drag the text path the duplicate path shows the correct text. This is an old error (at least in appearance) that was fixed several versions ago and now it's back.

    1 vote

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  12. Crashing and not recovering when laptop sleeps

    HP ZBook Studio G5
    Intel i7 8th Gen
    Running Windows 10 Pro
    Creative Cloud completely updated, including AI

    Any time I have an open file and leave the laptop for a few min, it seems to crash AI and will not recover any files, so I have to recreate files quite often.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  13. "Curvature Tool" anchor points randomly deleting themselves

    When working with the curvature tool, the anchor points delete themselves. This seems to be happening when I alt+click on one to make a sharp corner, then go to place the next point, the previous point (sometime the two previous) will delete themselves and end the path, as if I'd finished and gone to another tool (for instance the direct select tool) when I have not and am still trying to draw the path with the curvature tool.

    Latest Version of Ai CC(just updated yesterday), Windows 10 (also latest update)

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  14. EVERYTHING Vanished

    I was simply working on a design today, then all of the sudden, a small popup flashed at the top of the screen and then went away immediately. BOOM, Every single file that has anything to do with that piece of work vanished completely off my computer. The original picture (.jpg) and my recent saves (.pdf and .ai) are nowhere on my computer.

    Why?

    1 vote

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  15. CS 6 was the best version of illustrator, then it's not good anymore

    CS 6 was the best version of illustrator, then it's not good anymore

    1 vote

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  16. 1 vote

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  17. font display with SAMPLE overprinted in menu

    the attachment shows what I see when I open the type/font menu on my computer. need to resolve this please.
    thank you

    1 vote

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  18. on saving...

    Catalina / Illo 24.1.3 / 04-06-20 - tmp file created after error dialog window when saving document since update...?

    1 vote

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  19. Intro screen icons are not aligned

    1. The latest version of Illustrator
    2. On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned. Should be aligned I guess. With a new update 2020 still the same issue.
    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  20. automatic page zoom after hiding Illustrator

    Mac OS 10.15.5
    Driver[0] Name: AMD Radeon Pro 580X OpenGL Engine
    OpenGL Version: 4.1 ATI-3.9.15
    Illustrator Version: 24.1.3

    I frequently hide Illustrator with cmd-H keyboard shortcut.
    I kept noticing the system chime when returning to Illustrator.
    I recently noticed the zoom entry at the lower left corner was highlighted when returning.
    I don't think this should be highlighted, waiting for me to type a zoom percentage when I come back to Illustrator. The chime is for an incorrect entry.

    1 vote

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