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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Ai artboards all look like someone took an eraser over them.

    Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Illustrator CC 2018 for Mac Hangs up When Reading an EPS File

    Illustrator CC 2018 for Mac hangs up when I attempt to read the attached EPS file. I have been using Illustrator to read this type of EPS file for years with no difficulties. I have to force-quit Illustrator to continue. I attach a sample file that hangs up Illustrator on my system. Just in case you need to know, my system has all updates installed.

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Changing colour by pasting code doesn't register as a change / can't save.

    I've got a pallette file (yes I should make a swatch), but that's not the issue.

    If I copy the code from one colour, then select an object in a different file and paste the code into the box… The program doesn't register a change has happened.
    So when I "cmd+s" it doesn't register and my assets don't update in AE.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Zoom issue

    When zooming in from 3200% to 6400% or more, this line starts acting weird. The stroke should not be outside of the path line, but it seems like it's having a rendering issue or something. Seems like it might be a problem only when previewing on CPU. I switched to GPU preview and it's fine, but if I switch back it looks like the attachment

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Can't move an object less than 1 pt

    When I drag an object to move it, it will move in increments of 1pt (e.g. I cannot move it 0.5pt).

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    I am closing the ticket due to lack of response.
    If you are still facing issue after Nitish’s suggestion, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  6. Scale box not appearing

    every time I try to scale an object/shape/path, all I am shown are the anchor points for every object. Even in selection mode, it just shows the anchor points.

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  7. File Error When Opening

    I have been having these messages pop up for the past 2 months.
    When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
    Not sure whats going on.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  8. compound path

    Hi. When i make compound path and give it a gradient and rotate it manually by 180 degrees everything is ok. When this object i rotate back by 180 degrees also everything is ok (gradient back to original 0 degrees). This how it should works. But when i save file and open it again this rotated object is "damaged" when i try to rotate it by 180 degrees this gradient dont rotate but it should. This happens only when i save file and open it again. All guys in my team have same problem with gradients in compound path.

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  9. ilusstrator not working well

    dear sir
    plz see the attachment when i open illustrator file in cs6 its opening in right
    but wen m opened same file in illustrator cc its not opening with all element
    plz see the blk area in attachment....

    plz tel me the where is the problem

    1 vote

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  10. Unable to create bitmaps in photoshop. They are corrupted and appear solid black in the preview window. The bitmaps print as solid black whe

    Unable to create bitmaps in photoshop CC 2018. They are corrupted and appear solid black in the preview window. The bitmaps print as solid black when printed from a CC illustrator 2018 file. I always thought that bitmaps were compatible with illustrator.

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  11. Open file that is already open deletes unsaved changes without prompt

    If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...

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  12. When importing .psd files just saved they appear as colorful bitmap gibberish

    Multiple time and duplicated by co-worker. I will create a .psd file, save then when placed, they appear in Illustrator as "Op Art", a colorful nonsensical bitmap. I have to entirely close out of the program to correct. These files are fine in previews, bridge and in Photoshop/ Also fine once Illustrator regains sobriety.

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  13. Illustrator refusing to show fonts in character search when typing with no drop down, illustrator cc 2018

    Changing font by clicking in the character search bar doesn't bring up the drop down or show the font changing... it's acting really buggy

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  14. Decimal delimiter gets ignored in values

    When i want to choose the thickness for a line for example 0.25 mm / 0,25 mm AI automatically turns it into 25 mm.
    In Denmark we use " , " and in USA they use " . " for decimals. I'm pretty sure.
    I have Windows 10 whit english UI but danish system settings and Danish keyboard. And all my Adobe products in English or US. I'm not sure.

    1 vote

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  15. Release Layers (sequence)

    When the groups are released into layers I have to specifically deselect any object that I have selected in that layer. If not and I want to simply select the next group or object to continue the same procedure, that layer which I have just released and has an item selected will keep popping open even if I close it specifically. Every time I click on a different object or group in the layers panel that last released one will open up, and in my case it contains a looooot of objects.

    Also, as mentioned before, sometimes it seems not…

    1 vote

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  16. Will deselect anything that is not visible

    Since the last update if you have a long file and want to select a big chink of it everything has to be visible while selecting. Otherwise, if I start dragging from the middle let's say and have to scroll until I get till the end of the document/artboard, everything that went off screen get deselected and I'm only left with the last chunk of content that is visible. Slows down a lot working on web designs when you have to move a big chunk of content around because you've changed something before it.

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  17. The software is glitching and refusing to open certain Illustrator files.

    I have to quit and open the software multiple times before I can get one file to open in this latest update.

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  18. 1 vote

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  19. Hard crash GPU rendering MBP2016 - High Sierra

    I run a cleanly installed MBP2016:

    High Sierra 10.13.4
    3.3GHz i7
    16GB ram
    1TB SSD

    Illustrator Version 22.1

    On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

    At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

    The phenomenon is frequent yet completely random (no obvious triggers).

    Disabling GPU preview immediately stops this from occurring.

    No obvious logs are generated during the event but I can run sysdiagnose if…

    1 vote

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  20. Character window font selection search/dropdown box — User should be able to use Ctrl+A to select all typed in the search box

    Character window font selection search/dropdown box — User should be able to use Ctrl+A to select all typed in the search box

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