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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Create New Button Does Nothing

    I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

    Neither Premiere nor Photoshop have this issue.

    Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I…

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. Zoom lagging & Overal Speed Issues

    BUG. Files with any substance (not just plain squares) but normal large files are slow and laggy.

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. grabbing tiny things

    BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

    you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

    the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even…

    1 vote

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. Small Caps no longer working as it should

    Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sluggish tool bar

    You mean "fix" illustrator this is a problem not a new idea.

    1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

    2. can't toggle to minus Magnifying glass tool with option…

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Resize handles offset from selection

    For some reason, all of my resize handles are offset from the actual object that's selected. I'm not sure what causes this problem, but it makes the entire app very difficult to use.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. new

    new button and menu item just start dialog box so can't create any new artwork from scatch

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  8. Appearance pallet, 2 top stacks always expand, after use Type Tool

    Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions

    Steps:
    1. Open Illustrator, new document
    2. Open Appearance Palette (Shift+F6)
    3. Collapse all stacks in Appearance Palette (if they expanded)
    4. Choose Type Tool
    5. Use Type Tool in any place of document
    6. ESC and Click any place of document

    Expected result:
    Appearance Palette Stacks remain minimized (folded)

    Actual result:
    2 top Appearance Palette Stacks are expand (unfolded)

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't save color themes even when signed in

    I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.

    1 vote

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  10. Zoom artefact

    Illustrator 21.1.0

    When I use a very high zoom (25 500 %), paths appear distorded or even disappear.

    It happens when GPU rendering is off as well as when it's on.

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. USB iPhone tether connection causes bugs in AI CC 2017 Layers panel

    When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:

    1. Won't allow toggling the lock or eye icons unless clicked several times each.

    2. Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.

    3. Won't allow naming a layer unless done from options.

    4. Won't allow dragging square of an object from one layer to another.

    All resolve upon disconnecting the USB iPhone internet tethering connection.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  12. stop

    This is simple enough, and I'm sure I'm not the only one this happens to, but this has been happening for years, every time I get started I do about an hour of work then its complains it has stopped working and closes! No save option, no autosave, no back up, nothing!

    A very simple way to fix this, have an autosave!

    1 vote

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  13. Self-moving object down

    Automatically moveing the selected object down while holding, or quickly press several times the shortcut ctrl -

    1 vote

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  14. Can't

    I get a an error message every time i log into AI. Then on top of it the program is not saving my workspaces. It drives me crazy to have to open Tools, Controls, Swatches, Layers, etc every time I start. Please help me out.

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    We are closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  15. Unintelligible editing of objects with multiple fill and clipping path modes.

    1. Ai 21.1.0 Disappearing of additional filling in the mode clipping path. Clipping path und disappearing more fill in appearance object. In the attachment file with the example.

    Preview:
    1. screenschot - https://cl.ly/1g2Y3o281I13
    2. video - https://cl.ly/3D28070l060S
    3. ai file - https://cl.ly/2A2K2D2Z2E0f

    Best Regards.

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. Escape function and some other shortcuts are not working in Illustrator 2020

    Despite following community guidelines on how to fix the problem with the escape button, the problem has not been fixed. Along with some other shortcuts not working, this has been very frustrating

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. selected points don't appear to be selected

    When I use the Group Select, or the Direct Select tool, often the "anchors" will don't appear to be highlighted when you click to select. If you then hover your mouse over the points, they once again appear to be selected.
    I've also seen instances of the opposite--when the top left (control panel) states "no selection," yet anchor points appear to be selected. (The points are NOT selected, as any attempt to modify using a menu choice yields a message such as "make a selection first.")

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Layer visibility incorrect after applying 3D Effect Rotate to group

    After applying the 3D Effect 'Rotate' to a group of paths, it is no longer possible to make paths invisible within the group.

    Steps to reproduce:
    1) New
    2) Draw two paths
    3) Select and group the paths
    4) Apply 3D effect 'Rotate' to the group
    5) toggle the visibility of one shape in the 'Layers'-panel

    The shape stays visible even though the visibility is turned of.
    I added a capture of the steps but not all dialogs in the capture are visible.

    0 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  20. Colour conversion values have changed?

    Our company logo uses 3 colours. 100% cyan, 100% magenta and 100% yellow.
    Had rgb values for these for years, but have done a conversion of the logo today and the rgb values are different to previously. Why would this be? In illustrator.

    0 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
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