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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. report a bug

    Mac OSX 10.15.3, on a MacBook Air
    I have 2 screens. Built in and Cinema Display (It's stacked above).
    When Illustrator is expanded to full screen on the Cinema Display, the fx button doesn't show it's menu option. If the application window is less than the full height of the screen, it shows up. Note: My Appearance panel was at the bottom of the screen, so the fx button is at the bottom of the display.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  2. Last Update is making Illustrator behave unexpected showing something like "white noise"

    Last Illustrator update brings this weird issue after opening any file on my machine. As you can see it does not happen only on the work area, but also on UI components. While scrolling down and up again solves temporarily the issue on the work area, the UI cannot be solved neither minimizing or maximizing the program. After some seconds, the work area shows that error again, pixel by pixel.

    Machine: Surface Book 2
    Operating system: Windows 10 1909 (OS Build 18363.752)
    Illustrator version: 24.1.1
    GPU: Nvidia GeForce GTX 1060
    Version of the driver: 26.21.14.4575

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. I'm being auto signed out every night

    I'm being auto signed out every night. In the morning it shows a message to save open files but it only gives me the option to save, not save as so I have to overwrite important files or lose all the work I did the night before.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Effects are expanded after pasting to a new document

    The effects like drop shadows become images after pasting to a new document.

    1 vote
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  5. artboard blinkins when open multiple files

    I've noticed that when you select few / many files (.svg) and drag & drop to illustrator icon on doc (mac) - I mean you open it, Illustrator starts to open the files and artboard starts blinking very fast (black / white).
    It is very dangerous for people with epilepsy

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  6. Not displaying png files. We're all having trouble with this aren't we?

    Literally impossible to do anything with PNGs.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  7. Horizontal and vertical paths have 0.0001pt height/width

    Illustrator v24.1
    macOS 10.15.4

    All strictly horizontal lines have 0.0001pt “H Value”, while all vertical lines have

    0.0001 pt “W Value”. If I manually type 0 in these fields, it reverses back to 0.0001pt. Using up and down arrows does not set this value to zero either.
    These same lines are 0pt height/width in the previous version of Illustrator.

    1 vote
    1 comment  ·  Properties Panel  ·  Admin →
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  8. Crashed while working flat design - PC

    I working with lastest application but crash. Windows 10 Home / Ryzen 5 2600 series / 32GB Ram / GPU Radeon RX 580 Series 4GB + 2GB (2 GPU)

    Unable to do things and no recovery! Triple times for April 2020. Please fix.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  9. Anchor pointer options becomes active while having a drawing tool (rectangle, line etc) active

    Draw some shapes. Now try to draw another shape/line starting from one of the anchor point of the previous shape. You can't because the anchor selection tool becomes active and it will take over the action. Thsi wasn't like that.

    The alternative is to draw shapes somewhere else and move afterwards the anchors to snap together. But is very annoying !!!!
    Please fix it.
    Why the old applications work the best and the newer ones are totally messed up? Why break a thing that works?

    1 vote
    2 comments  ·  Tools  ·  Admin →
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  10. Round corners worked better before

    The round corner options when selecting a shape worked a lot better before the latest update (24.1.1). Before when you had hard edges in a shape you pretty much could make round edges on every corner. Now it only appears a few places.

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  11. DRAW Projects can't be shared to Illustrator

    I am posting this as a BUG because I can't believe that this was intentional design--it must be a complete BUG.

    We can share individual drawings from Adobe DRAW to Illustrator, but when you have an entire PROJECT of drawings, the share option is limited to very LOW-resolution images on a web link or sending them to Behance as a portfolio piece.

    You don't want us to share a VERY BAD LOW RESOLUTION drawing to people do you? That can't be intentional.

    And why on earth can't we just send an entire project to our computer for Illustrator? I could…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. missing instances

    I've been working with a png logo and have been copy-pasting it in numerous layers and artboards of my work.

    My AI crashed, so I closed it via task manager. When I restarted AI, my png logo is gone from all the artboards. I can see that there's an "instance" of it (a black square", but the logo isnt registering. Tried to export, and it came out with an artwork without the logo.

    File 08 are the blanks after the crash
    File 10 has the logo that went missing.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  13. Can't Delete Anchor Point

    when using the remove anchor tool, if i remove an anchor from a path and then Undo, I can no longer add or remove anchor points to that path. trying to do so gives me the error "Can't delete the anchor point".

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  14. Reporting error on translation to Spanish

    I want to report a translation error (Spanish version) in the last version of AI that I've installed.I cannot find where to report it in the web, through a form or similar, so I decided to publish it here. I will write it in Spanish because is related to the Spanish version.

    Cuando intento aplicar un nuevo efecto "transformar" a un objeto que ya tiene ese efecto aplicado, me avisa que:

    "Esto se aplicará a otra instancia de este efecto.

    Para editar el efecto actual, haga doble clic en el nombre del panel Aspecto."

    El panel en cuestión, no se…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  15. Changing/removing "View using GPU/CPU" does not take effect.

    I use the command + e shortcut for another function, but no matter how many times i remove or change this shortcut from "View using GPU/CPU" it immediately reverts back.

    1 vote
    10 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It got resolved by assigning the new shortcut for 'View using GPU/CPU' / removing the old. Can be treated as a solution, but it’s still unclear how Illustrator allowed two identical hotkeys exist at the same time (usually a warning gets displayed, and the older command gets blanked). So if anyone has the same problem — please comment.

  16. RGB black from Indesign translates to CMYK black in Illustrator upon Copy + Paste

    This is a bug and not an idea:

    What I copy RGB black (0,0,0) vector artwork from Indesign to paste into Illustrator, the artwork always pastes in with a value equivalent to CMYK black (0,0,0,100). The copy/pasting is happening from one RGB document to another ("Web" document in Indesign / "RGB" document setup in Illustrator).

    Please fix!

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  17. Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol

    I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.

    This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the…

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  18. In Legacy "File New" Interface can't change Name from Untitled-1

    On Illustrator CC 24.1.1 (64bit) on Windows 10 v1909 using the Legacy "File New" interface from the home screen on a fresh launch it is impossible to change the value of the file name. It shows as selected text, yet typing, reselecting, hitting delete and backspace all do nothing to change the text from "Untitled-1".

    1 vote
    0 comments  ·  Launch  ·  Admin →
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  19. Rendered canvas is completely broken

    MAKE IT WORK!!
    If anyone can tell me why all my illustrator files become corrupted when i open them as in the attached i would be very happy. The problem is also found when trying to draw a simple ellipse or rectangle (it gets filled with jagged junk)! Is this a version problem?? Grrrrrr

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  20. when highlighting text and shift + eye dropping to get text colour only

    This action produces random results (like the text has two colours on it)

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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