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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7483 results found

  1. Illustrator crashes (hangs) when creating a new file on second monitor

    When creating a new file in Illustrator on my second monitor, the program hangs, and I have to force quit it.

    If I try to do the exact same operation on my main monitor, it works as expected.

    Pretty straight-forward operation to get to the problem, but if you need any further info, please don't hesitate to get in touch.

    Illustrator 23.0.3
    Windows 10 Pro (1903)
    i9-9900X
    RTX 2070 (430.86)
    64 GB RAM
    2x HP Z27 UHD Monitors (connected via DisplayPort)

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  2. Cannot PRINT from illustrator

    When I select PRINT i get a message "The operation cannot complete because of an unknown error. [CANF]"

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    0 comments  ·  Print  ·  Admin →
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  3. レイヤーパネルでオブジェクトの非表示と表示が切り替えられない

    クリックして非表示と表示を切り替えようとするのですが、一瞬切り替わったようにパネルは反応しますがその表示がすぐもとに戻ってしまいます。結果操作しても切り替えができません。
    特定のオブジェクトだけこの現象が起きます。同じAIファイル内の別のオブジェクトは普通に切り替えられるものもあります。

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  4. 4K Display Proportion or scaling distortion

    I'm having the following problem which has been noted as a bug by Adobe support:
    When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.

    By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. Error reading SVG 1.2 files

    SVG files generated by Avid Sibelius (music notation software) display perfectly well in Chrome, Safari and Firefox but is very distorted in Illustrator. Line paths are too big.

    If I open the file in the SVG online editor at https://editor.method.ac/. them save it (without editing anything), I can the open it in Illustrator with almost no problems.

    I'm including a sample file. Open it in Illustrator and Chrome to compare.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Illustrator Start UP

    When I am opening an .ai file, it takes me to the start menu, and I can only open one .ai file at a time, when double clicking. I am running 23.0.3

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  7. Importing a page from a multi-page PDF replaces the already imported one

    Hi!

    Ever since Illustrator 23 when opening a PDF with multiple pages with a document already open, the PDF opens into that open document and changes the artboard. At the same time it also opens a new empty document with the name of the PDF. It does not matter if I use open from the menu or if I use drag and drop... When no other file is open it behaves like it should and opens the PDF correctly.

    Please provide a solution...

    thanks,

    best regards,

    Roger

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Weird font rendering problem

    I have a client-provided font (IND-Hoboken Sans) that is rendering W (capital w) strangely. The apex should be square/flat, but Adobe apps (I used Illustrator as my test, but I've seen the same problem in Photoshop as well) render the 1st & 3rd apex on an angle (even more bizarrely, different angles). Other applications (Font Book, TextEdit, MS Word, Keynote) render the character square as expected.

    Most bizarrely, Acrobat does NOT have this problem & renders the character as the system does (ie. as expected). As a test, I created an Illustrator file with the same word as both live…

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  9. Completely wrong displayed information

    Illustrator is displaying offset clipping masks, will Not display Objects properly or at all as if they are entirely transparent with every setting I can find that says it shouldn't be.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  10. Internet runs slow when Adobe Illustrator is open

    I have 25 Mpbs internet....when Adobe Illustrator is open it runs at around 11 Mpbs

    1 vote

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  11. Save for web values bug

    This is a bug, not an idea. This affects Photoshop, too.

    In the Save for Web dialog, when punching in new values, those values do not commit unless you manually select something else before hitting Save.

    For example, if I punch in a different value under Image Size > Percent, I cannot just hit Enter or Tab then Enter and have it save at the percentage specified.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Illustrator 2019 23.0.4 suffering from (memory) problems

    Illustrator is very unstable. Sometimes it starts with all menus grayed out - need to force quit. It complains about memory when working on very simple documents. Hangs the complete Mac - needs hard restart.
    Lots of issues, not always reproductable, without error messages - seems quite fundamental.

    1 vote

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  13. Gaussian Blur Bug

    When applying gaussian blur to a shape, the effect looks "pixely" in various zoom percentages. The screenshot shows 100% and it does not look right. If I zoom in to 150% it looks fine, but at 200% it looks strange again. This did not happen in CC 2018.

    Can we get this fixed? Thanks!

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  14. Gardient tool preview useless render

    Gradient tool prompts a render dialog every time it is used since the CC2019 versions. Latest Vers did not bring any improvement. Any time I drag on a gradient or apply one, I get up to 25 sec of render preview dialog box but for WHAT please. Anyone else?

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  15. my shift, control, option and command keys are not working

    iMac v. 10.14.5 (18F132)
    (Retina 5K, 27-inch, 2017)
    Processor 3.8 GHz Intel Core i5
    Memory 16 GB 2400 MHz DDR4
    Illustrator 23.0.4

    I don't know exactly when it started, but I cannot use my shift, control, command, or option keys. They work perfectly fine in combinations like shift+w, shift+arrows or command+c, and so on. They work from my Wacom, but not from the keyboard. It seems like I have the same issue in Photoshop.

    1 vote

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  16. Placeholder text Preference 06222019

    I cannot untick/unselect Fill New Text Objects with Placeholder Text in preferences. I have the latest version 23.0.3
    Windows 10 Pro

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  17. Reverse punctuation in Hebrew

    You have raised the text-orientation option in the Illustrator. The punctuation marks are always reversed and there is no way to fix it

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  18. FONT - HWT REPUBLIC GOTHIC OUTLINE

    I was using this font free from adobe and now it doesn't show up anymore, i signed in to adobe and it says its active on my account but again its not on illustrator anymore. Does anyone know how to fix this?

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  19. Top Ruler Overlaps with top bar

    The units on the top ruler overlaps with the top bar. The values are cut off.

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    0 comments  ·  User Interface  ·  Admin →
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  20. Cannot process the 3D effect

    I've been getting an error message (see attached file), followed by a complete lockup. The thing is, the object only has 2 colors.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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