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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. Links showing up when image is placed but not when file is opened

    1. macOS Sierra 10.12.6 and Illustrator 23.0.1 (and previously 23.0.0).

    I've opened a client supplied illustrator pdf and it shows that all the links are missing. When I place that same file into a new artboard (instead of using file>open) it has all the links embedded and high resolution. I have restarted and updated illustrator with no change.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  2. graph

    When changing data in the graph data panel, it's changing the style of the graph itself. I'm used to the graph tool being rubbish, but this is now applying a gradient swatch to all the axis lines when it was previous set to no colour.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  3. Customizable Toolbar - accidental change

    Great, these tear-off custamizable toobars!
    But when a tool is pressed long, it can be stacked to another tool by accident easily. Getting the icon back to the previous position is not as easy.
    Should be nice if this can be done as easy ase stacking two tools.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  4. resizing

    In Illustrator 2019, when resizing an object using the W value and the H value it does not resize symmetrically keeping it centered on the xy axis like all previous versions. This is something I have relied on to keep everything centered within that shape or object. Why did this change or is it a preference that I need to select?

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  5. Box Tool not in Inches and making weird shapes

    I'm trying to make specific size boxes in INCHES with my box tool. But it's only coming up in points and when I do make a box, it makes it a trapezoid shape. This new Illustrator 2019 is so buggy, it's not even funny!

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  6. Compound shape bounding box issues

    MacOS Sierra (10.12.6)& illustrator 23.0.1

    A compound shape of multiple objects should be acting as a single object so its bounding box should maintan the same (as group's does) but it keeps resetting after any rotation.

    1 vote
    3 comments  ·  Tools  ·  Admin →
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  7. update

    Come on now! I am in AI and open a file to work on when a popup appears telling me that a new version of AI is available. However, when the update 'button' is selected nothing happens! There used to be a check for updates under Help yet that does not exist anymore. When it did exist it worked. So what is gong on now? More frustration with AI!

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  8. Illustrator v23.0.1 will not open files from the desktop action. Must open via Open Menu.

    I'm having a minor problem opening AI files from the desktop with this new version. It won't show the document, and only shows the launch screen, and there I see the icon for my document, but even when clicking on that it won't load. I have to quit AI, relaunch and from there open my document via Illustrator's Open menu.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. PDF export no longer represents brushes used correctly

    I have used some vector brushes in illustrato (see highlights). When file saved as a pdf the brushes no longer correctly represent what's in the file, they seem to lose a lot of their transparency. I sell the mentioned brushes on exchange (HighlightsandShadows Brushes) as well so I would like this fixed. Both viewing the pdf file and opening in ai show the wrong results.
    This problem has occurred since upgrading both mac os and illustrator to latest

    However if i open the ai file in shop it looks as it should.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. SVG text export inconsistent failure 23.0.1

    On SVG export, one text node receives ID as expected, the other is wrapped in a <g> and given the id that should be on the text node (which has no id).

    I don't know how to produce this result—it's happening intermittently in a large existing file. I was only able to whittle it down to an example, but this system won't let me attach an illustrator file (lol)

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. When in selection tool mode, objects will not scale. Have updated to the newest version, restarted the application, restarted the computer.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  12. New update is distorting character text

    I'm running Mac Mojave 10.14.1, and downloaded the latest CC 2019 update. I have used a paid for monogram font in illustrator for over 5 years with no issues until this recent download. Now there are distortions in several areas... Is there a fix for this??

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Transparency Mask - PDF Processing BUG - Color Profiles

    Transparency Mask - PDF Processing BUG - Color Profiles

    Screen Shot 2018-11-09 at 10.10.25 AM.png
    Assigned Color Conversion

    Screen Shot 2018-11-09 at 10.08.19 AM.png

    Save As PDF
    Output Options
    - Color
    -- Color Conversion: No Conversion
    -- Profile Inclusion Policy: Include All Profiles

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Illustator CC 2019 is low res!

    Illustator CC 2019 is low res! All icons big.
    Not InDesign though

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  15. Cannot scale item directly after placing...

    When I place either a file or library item by dragging onto the artboard, I cannot scale that item (via double-click on scale tool). It does not apply the transformation. I have to repeat the transformation in order to get it to apply. This does not happen however if I place an item through the file menu. See attached video.

    1 vote
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  16. Unable to save to Illustrator 8 legacy format

    Illustrator 23.0.1 (64-bit)
    Windows 7 Pro SP1 x64

    File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.

    Create simple file (can be blank, but this doesn't show the full problem.
    Save as Illustrator 8 format.
    Attempt to ope.
    Error message (see screenshot) is displayed.
    Click OK.
    File then opens, but has no content.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. Randomly deletes recent changes.

    Latest version is extremely buggy. Randomly jumps back two steps in the undo queue, erasing entirely all work. Redo does not work.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  18. attributes note window loses keyboard focus

    os x high sierra
    illustrator 2017-2019

    when entering a note in the attribute panel, the window loses focus and instead of typing the note illustrator execute keyboard commands.

    example:
    I select an object.
    Type in a note in the note window
    it works

    select a different object.
    place cursor in the note window. the cursor blinks as it's ready for typing
    start typing but nothing happens in the window, instead keyboard presses execute whatever shortcuts are pressed

    workaround.
    select object
    hide attribute tab
    reopen attribute tab
    notes work again.

    but then select a new object and notes stops working.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  19. View Using GPU not available

    My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.

    iMac 27" 3.2GHz Inel i5
    OS: High Sierra 10.13.6
    Memory: 8GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 755M 1024MB

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Photoshop 'Vector Smart Object' is not opening in AI

    Photoshop 'Vector Smart Object' is not opening in Latest AI

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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