View Using GPU Gets Greyed Out Permanently with Outline Mode
Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:
OS: Windows 10
GPU: 2 x NVIDIA Titan Black
RAM: 64 GB Memory
GPU Driver: Driver 460.89
Display: ASUS PQ321Q 4K
After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.
Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :
1. Go to Edit → Color Settings
2. Under Settings set the default color profile → North America General Purpose 2
Then try creating new document.
Incase with the above workaround still the issue is observed at your end, please let us know in the comments .
With Best Regards,
Aishwarya G Gadodia
Sylwester Gałysa commented
I have the same issues!
Windows 10 / Geforce GTX 1080Ti
Eavipsa Roa commented
Yea, i have the same issue
I used to work fine on Ai. Now its almost impossible.
2,7 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 455 2Gb
Intel HD Graphics 530 1536 MB
Mike Choo commented
Same here - if I switch a document to outline mode GPU preview turns off and gets greyed out.
Closing and re-opening the document will re-enable GPU preview.
I can have multiple files open at the same time and this affects them on a case-by-case basis - e.g. only the files I've used outline view on lose GPU preview.
Illustrator Version: 25.1
OpenGL Version: 4.6.0 NVIDIA 451.77
GeForce RTX 2060
Same problem - Win 10 Pro / NVIDIA Quadro P2000
Ho Tong commented
Same with me. I'm working on Win 10 Pro 20H2, Nvidia Quadro P2000.
I have same issue here, i'm working on windows 10 (19042.746)
64bit with nividia GeForce GTX 1660 Super
i only need to close document en reopen it. then the GPU view is working again.
It breakes everytime with outline view (ctrl+y)
view using GPU is then greyed out.
Please solve this soon.
For me, the bug occurs when switching from the Outline view and back to GPU preview.
When I do this, I lose my GPU preview after the Outline view.
Here is my config:
Windows 10 Pro 64 2004 Build.
Nvidia Geforce GTX 1650 Ti Max Q 220.127.116.1156 (from the Lenovo website).
Intel UHD Graphics 18.104.22.16829.
My fix was to downgrade from 25.1 to 25.0.1
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently working to fix the issue.
With Best Regards,
Nicholas Dunn commented
"View using GPU" option stops working and becomes greyed out after using "outlines" view on the active document. (Continues to work on other open documents).
Using Illustrator 25.1 on Windows 10 (OS Build: 18363.1316).
Windows 10 Pro
AMD Ryzen 5 2600
NVIDIA GeForce GTX 750 Ti
When I press Control Y to see the Outline view, then press Control Y again to go back, it does not go back to GPU preview. GPU is greyed out. I can´t use the animated zoom after that. I have to restart Illustrator to get back to GPU preview.
I have the same problem (Windows 10, NVIDIA GPU with latest drivers).
In my case problem occurs in current document window only. Other opened document windows work fine until I switch to outline view and go back to preview in each window. Closing and reopening document fixes the problem but it's not the solution.
In Illustrator 25.1, if I open any file that has any amount of content (even just a single shape), there's a problem with GPU view. If I press Control Y to view wireframe, then press Control Y again to return to GPU view, it does not go back to GPU view. GPU view is greyed out and it goes to CPU view. If I do the same with an empty document, I can go back and forth from Wireframe to GPU view repeatedly and GPU view is not greyed out.