1143 results found

1. Hex Color vs Save

   Windows: 10.0.17763.557
   Illustrator: 23.0.3 (64-bit)
   Processor: Intel i7 8700k
   RAM: 16GB
   GPU: NVidia GTX970

   When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

   Step by step:
   1 - Create a new file in Illustrator in RGB mode.
   2 - Type M and create a rectangle.
   3 - Fill in the rectangle with any color.
   4 - Save and close the file.
   5 - Reopen the file.
   6 - Select the rectangle.
   7 - Press F6 to open the color panel. Choose the RGB mode.
   8 - In the color panel change the color through the # field and press enter.
   9 - Close the document.

   You will notice that Illustrator did not ask if you wanted to save the change.

   Windows: 10.0.17763.557
   Illustrator: 23.0.3 (64-bit)
   Processor: Intel i7 8700k
   RAM: 16GB
   GPU: NVidia GTX970

   When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

   Step by step:
   1 - Create a new file in Illustrator in RGB mode.
   2 - Type M and create a rectangle.
   3 - Fill in the rectangle with any color.
   4 - Save and close the file.
   5 - Reopen the file.
   6 - Select the rectangle.
   7 - Press F6 to open the color panel.… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Illustrator crashes whenever export file to .png

   My adobe illustrator is crashing whenever I try to save my file in .png form. I'm using illustrator inside a server and Adobe representatives can't help me troubleshoot. This problem only started a month ago and before I could save files in png. Any suggestion for fix will be appreciated. Thank you!

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3. recovery save not working

   it crashes and i have to start from the beginning of the project. i lose all of my work

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4. Illustrator CC 23.0.2 not opening a SVG file

   When I try to open a svg file, a dialog box asks me to "Select a File Format to open file:" The options are Pixar, PCX, BMP, PNG and Targa. Not only do I not need any of these options, but if I click any of them and press OK, I get an error that reads, "Could not read the file because the plug-in could not understand this file."

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5. "An Unknown Error Has Caused the Operation to Fail" Message When Trying to export TIFF.

   iMac running OS X 10.14.2
   Illustrator CC 2019

   Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

   Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

   And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same issue.

   iMac running OS X 10.14.2
   Illustrator CC 2019

   Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

   Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

   And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same… more

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6. PNG export broken

   I receive an error every time I try to export a PNG from any file. Other export formats work without a problem.

   Working on a Macbook Pro with MacOS Mojave running the latest version of Illustrator (updated this morning).

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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Some Colors are Yellow and Transparent When Exported

   Some of my colors (mostly the bluish white and other lighter colors) become yellowish and transparent when exported as an image (I exported it as .tif) or through the Library tab as assets.

   Even through Illustrator/InDesign, the print preview shows the wrong color and it prints the wrong color. On InDesign, it looks okay until you put it on Overprint Preview.

   The only work around we figured right now is exporting it as a PDF and printing through Adobe Acrobat.

   Attached are the exported image and a screenshot of the actual colors.

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8. SVG Export Distortion

   I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
   I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
   Additionally, many of the Adobe Stock images, including simple icons, have extra points and require extensive cleaning to achieve a clean SVG export. I would recommend that Adobe stock set requirements for submitted artwork to have clean export SVG feature which is preferred for responsive web development.

   I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
   I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
   Additionally, many of the Adobe… more

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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Increasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.

9. Can't drag and drop or place png or jpeg files

   macOS Mojave Version 10.14
   MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

   Illustrator 23.0

   I try to drag and drop or place png/jpeg files and nothing happens. When selecting and pasting an image an error message says 'Not enough memory to place file.' This never happened before updating to 23.0

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10. Export as SVG: linked image gets deleted

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try to export again I get an SVG with no background image, because the link is broken.
    I tried to embed the image in the AI file before exporting. When I export the first time, same as before, SVG is correct but I lose the image file, even if it's embedded and not linked, this is very strange. If I try again without original image file, I get an SVG file with background image, but it's much bigger than before, like 400kb instead of 80kb. Comparing the 2 SVGs, I see in the code that the first one has the image embedded as jpg, and the second as png, don't know why.

    AI 23 on macOS High Sierra 10.13.6

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in Illustrator 23.0.2 update

11. Sierra, Illustrator crashes when saving and working

    iMac Pro, OS Sierra. When you save the file filename.ai Illustrator crashes. When working with a file after about 30 minutes, it flies without saving all the work.

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12. Intermittently, Illustrator does NOT save the file.

    Intermittently, when I save a file (using Ctrl-S or File > Save), the existing file is NOT saved. This has caused me to lose work.

    The Illustrator UI thinks that the file has been saved - the File > Save option is greyed out. When I look in the file's location on disk, the existing file shows an older file date and time; the last time it saved successfully. There is a new file with the expected date and time and the extension "t".

    I can do a "Save As" which works. I can make some trivial changes the the file, Save, and that usually does save the file correctly. But the failure to save normally still occurs about 25% of the time. It's been happening since I installed Illustrator.

    I am working with .SVG files in Illustrator 22.1 on Windows 10.

    Intermittently, when I save a file (using Ctrl-S or File > Save), the existing file is NOT saved. This has caused me to lose work.

    The Illustrator UI thinks that the file has been saved - the File > Save option is greyed out. When I look in the file's location on disk, the existing file shows an older file date and time; the last time it saved successfully. There is a new file with the expected date and time and the extension "t".

    I can do a "Save As" which works. I can make some trivial changes… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. Cannot Pan/Scroll with WACOM pen in Open/Save/Place file dialogue windows.

    Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

    What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

    What instead happens: Adobe apps interpret this as a Quick Look request on click of whatever file is targeted by cursor at the time. This defers from every system norm elsewhere on macOS, 1st and 3rd party. Never witnessed this in a non-Adobe app. Adobe apps are essentially ignoring the pan/scroll input from Wacom pens, but strangely only in those types of windows, which are standard and common macOS type views otherwise and not unique to Adobe, so the behavior expected is pretty well established.

    Note: This is not unique to Illustrator. This is an Adobe Suite - wide issue. Photoshop, InDesign reflect same unexpected behavior, and I would suspect others if it's a shared thing across the CC suite of apps. That said, in all other app interactivity other than in these window types, the pan/scroll input is respected and behavior is consistent with expectation.

    ...This issue has plagued Adobe products for a long time and is not newly occurring.

    Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

    What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

    What instead happens: Adobe apps interpret this… more

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14. Export As SVG with 0 decimals fails in handling closed bezier curves

    When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

    What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

    Steps to reproduce:
    - Create a new Illustrator file
    - Draw a custom path with the pen tool, click on the first point to close it
    - Choose File > Export for Screens…
    - In the ‘Formats’ section choose SVG
    - Click the tiny gear icon to open the “Advanced settings for exported file types” dialog
    - In the left-hand column select ‘SVG’
    - In the ‘Decimal’ input field type ‘0’
    - Hit “Save Settings”
    - Hit “Export Artboard”

    As a result you will end up with an SVG file that’s encoded as expected, except for the value of the path elemnt’s d-attribute, so in turn your SVG file will render as if it were empty.

    Now why in heavens would I even need an SVG with so little precision? Well, when preparing assets for web content like animated advertising creatives, the pressure for ever-smaller assets is so high, that I would like to reduce my SVG’s file size by scaling it up 10-fold then outputting the coordinates as integers, and then scaling down again when displaying, thus ending up with an effective precision of one decimal, but saving the extra storage for the decimal point itself. I’ve tried it and it can save me around 20-30% storage without any loss in quality.

    So not having to resort to third party tools like SVGO for making this work would obviously speed up my workflow a lot.

    Thanks for fixing.

    When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

    What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

    Steps to reproduce:
    - Create a new Illustrator file
    - Draw a custom… more

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15. CC降存CS3工作區域不見

    自升級為CC2018後，將檔案降存為CS3版本後，再開啟CS3版的檔案時，原本的工作區域會只剩下工作區域1，其他都只剩工作區域參考線，這是以前未出現的問題。
    1)而後嘗試改回CC2017還是有一樣的問題。
    2)CC2018降存CS6並無此問題。

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. The autosave in illustrator

    The autosave in illustrator make system very busy and crushed illustrator, after restart file usually broken, has just part information (links broken, part of assets absent) or file start to be not rideable at all.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. SVG Save As 'SVG Code...' not same as marked up saved SVG. This now matches Export As SVG

    The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
    <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
    .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
    </style>

    When you actually save this with OK it changes to :

    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
    <defs>
    <style>
    .cls-1 {
    fill: #fff;
    }

      .cls-1, .cls-2 {
        stroke: #000;
        stroke-miterlimit: 10;
      }
    
      .cls-2 {
        fill: none;
      }
    </style>
    

    This is the same format you get on File Export, Export As SVG.

    I now have to copy and paste the SVG code from the preview when clicking 'SVG Codes...' instead of being able to save as SVG.

    I need the format using the style tags in SVG and the stX CSS for my use case.

    Clearly there is an issue when the save preview and the actual save result in a different structure.

    The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
    <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
    .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
    </style>

    When you actually save this with OK it changes to :

    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
    <defs>
    <style>
    .cls-1 {… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This change is intentional. The team aims to improve the way SVG is generated (speed, size, redundancy, etc.) and merge current both code branches into one.

    Since some workflows heavily rely on the way the code structure is organized, the team tries to gather feedback on it.

    Please describe what engine changes affect you and why.

18. SVG Export

    In der Version 28.4.1 entstehen beim "Speichern unter.." als SVG Datei zerstörte Vektoren. In der Version 27.9.3 ist das nicht der Fall. Habe die SVG Datei als AI abgespeichert, weil SVG als Dateiendung nicht unterstützt wird.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Filled area text boxes do not export to SVG (v. 28.4.1)

    In the current 28.4.1 version, our files do not export to SVG correctly. You can easily reproduce this by creating any area text box and apply a fill to the box. The text will export, but not the filled box. We use this for all our our org charts and other graphics where we want the text to be easily centered in the boxes as the boxes get resized and moved.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is able to replicate the bug and intend to fix it.

20. Incorrect object size when exported to SVG - Illustrator v 28.4.1

    The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
    Attached is the code generated by 28.3 and 28.4.1 of the same design.
    Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem seems to be solved with Beta 28.6.

    If you experience this problem still — please comment back.