1197 results found

1. Saving issues

   I have an issue with illustrator, files are not saving properly. The file 15 year warranty vector I created is saving as "~ai-87c8b406-558b-424b-915b-974d5eb7acda_"

   Or it doesnt save at all.

   I am running the latest illustrator

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Falla al guardar los documentos de ilustrator

   Al momento de guardar los documentos, por muy sencillo que sea, solo trazos básico, no importa lo que contenga, siempre se demora muchísimo al guardar, y al hacerlo, la pantalla se vuelve negra y solo se visualizan algunas ventanas de herramientas, y queda todo en negro hasta que regresa a la normalidad cuando finalmente guardó los cambios. Estoy trabajando con la última actualización (25.2.1), hoy la desinstale y la volví a instalar para ver si tenía alguna mejoría, pero sigue igual.

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3. Unable to save in same folder or same name

   Unable to just save in the same folder y pressing ctrl + s. I have to save in a different folder or save with a different name. Unbearable.

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   Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Opening Recent file shows "Fle does not exist" error

   Doing a File > Open Recent File is giving me an error "File does not exist". I have worked on the project for good number of hours and now I have to work all over again. Do you have an idea on how to retrieve back the file?

   OS: Windows 10
   Steps: File->Open Recent Files->Click the file name
   Expected: Opened file
   Actual Result: File does not Exist pop up message

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5. Embedded Grayscale image in RGB document becomes transparent in PDF

   Embed a grayscale image in an RGB document.
   Save as PDF with the Default options.
   The image becomes transparent.
   In a CMYK document embedded greyscale images become lighter.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Default save location for "SAVE FOR WEB" in Illustrator 2020 (24.2)

   Hello,
   In version 24.2 of Illustrator the behavior of the SAVE FOR WEB (LEGACY) function has change. In version 24.1 and older, the default saving location vas the last saved location used, in version 24.2 it is the location where the Illustrator (.ai) file is located which is by default. I was wondering if this is a bug or voluntary choice because it affects my work flow considerably even if it may seem like a small detail. I understand the value of saving by default where the Illustrator (.ai) file is located, but I would like to choose the method I prefer. For the moment I have regresed to version 24.1.
   Thank you

   Hello,
   In version 24.2 of Illustrator the behavior of the SAVE FOR WEB (LEGACY) function has change. In version 24.1 and older, the default saving location vas the last saved location used, in version 24.2 it is the location where the Illustrator (.ai) file is located which is by default. I was wondering if this is a bug or voluntary choice because it affects my work flow considerably even if it may seem like a small detail. I understand the value of saving by default where the Illustrator (.ai) file is located, but I would like to choose the method… more

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7. Export resolution

   There is an inconsistency between illustrator and the rest of the world (Photoshop / Bridge / Finder) regarding export resolutions.
   When one exports a 100px board on Ai set at 300ppi the file info shows 422 x 422 i.e. 100 * 300 / 72 on Ps an export will show as 100 X 100 which makes sense and that’s how other programs view it.

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8. Can't save file due to unexpected error

   It keeps occurring, and then saves on next attempt

   4 votes

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9. Save for Web locks and unresponsive

   I've been encountering this issue for a while now.

   Whenever I save for web and need to size up an image or the image is not done loading and I click save but then close the box, everything freezes and there's nothing to do, but to force quit.

   I've attached a video of the issue

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10. Exporting to PNG with smaller dimensions than artboard creates blurry edges

    If you have an artboard, let say sized at 160x160px, and export down to 1/10th the size (e.g., 16x16px) the export will be blurred on both the Y and X-axis in Illustrator version 24.

    I have attempted to uninstall Adobe (both with and without my preferences), I have attempted to change the the PPI/DPI settings as well. Nothing seemed to fix this.

    The only workaround I can find currently is to reinstall version 23, which will soon be removed from the creative cloud.

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11. Save As and Save aren’t immediately possible

    I open an existing file, make edits and either Save As or Save (ctrl+s). A dialog box says the file couldn't be saved because of various possible reasons which none of are true. I immediately try to Save As or Save (ctrl+s) after closing the dialog and the save is successful. This happens 99% of the time since 24.0.1 (possibly sooner).

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12. Saving to iCloud Drive creates multiple versions of the same file.

    Saved a file to a folder on iCloud Drive (on the Desktop with iCloud Drive Desktop & Document Sync enabled). The file is still open in Illustrator, yet there are 3 versions of the file in the folder.

    What I am assuming is happening is that the file is being taken off of the desktop and saved to the cloud, but then Illustrator is rewriting the file because it can't see the original file. This hasn't happened before with Illustrator until the 2020 updates and I've saved all my files to iCloud Drive folders since it became a thing.

    I don't know who's at fault or whose bug it is, but this has got to stop.

    Saved a file to a folder on iCloud Drive (on the Desktop with iCloud Drive Desktop & Document Sync enabled). The file is still open in Illustrator, yet there are 3 versions of the file in the folder.

    What I am assuming is happening is that the file is being taken off of the desktop and saved to the cloud, but then Illustrator is rewriting the file because it can't see the original file. This hasn't happened before with Illustrator until the 2020 updates and I've saved all my files to iCloud Drive folders since it became a thing.

    I… more

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13. Can’t save over network or on a desktop

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed with the tech support effort and Adobe.

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed… more

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Saving Bugs

    I can't save the file cause the saving windows just keeps crashing
    I can't close without saving either.

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Symbols and SVGs issues (Illustrator 2020)

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions of Illustrator on the same mac that has an updated version of Illustrator the same issue is happening. This issue does not occur if Illustrator has never been updated to 2020 version.

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions… more

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Unable to export asset

    I am unable to collect and export an asset as I used to in the previous version of Illustrator. Please see the attached screen shot. I select the group in the layers panel, then I click on Object > Collect For Export > As Single Asset, then I choose 600dpi or 300dpi and I get the pop up error in the attached screenshot. Previously, I was able to do this successfully without issue.

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17. Illistrator 2020 saving issues

    Every time I try to save a file
    The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.

    I have an iMac wit catalina version 10.15.1
    (Retina 5K, 27-inch, 2017)
    3.8 GHz Quad-Core Intel Core i5
    32 ram
    Radeon Pro 580 8 GB

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    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. crash cc2020 24.0 when export rasterized file with spot colors

    Dear Sir. Madam,
    when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
    please contact me for further information
    thank you
    Best Regards

    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Can't save illustration .278

    Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"

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20. Symbol mangling when exporting into SVG

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into SVG, the resulting image shows both rectangles filled with gray gradient.

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check 'system_info.txt' inside the .zip for system info.

    Zip archive with the related files:
    https://www.dropbox.com/s/ko6k3mb1tuxhcus/AI_symbol_svg_bug.zip?dl=1

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into SVG, the resulting image shows both rectangles filled with gray gradient.

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check 'system_info.txt' inside the .zip for… more

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