Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
689 results found
-
Left Mouse Button Single Click Acts Like Double Click
This only seems to happen in Adobe Illustrator CC 2018 and Adobe Bridge. I'll single click on a file to select it and it will open as if it has been double clicked. This happens intermittently. I've checked all the mouse settings and nothing has changed.
5 votes -
Holding Alt while dragging an object to copy / duplicate it doesn’t works
I am curious if anyone has ran into the same problem or even knows how to fix this problem.
I am using illustrator 2018 and I can not use the Alt-click-drag method to duplicate.
I can not find out how to fix this issue.5 votes -
Smart Guides not working in Illustrator CC 2018 even after I turn on snap to pixel
Smart Guides had not worked for me in a long time now. I update illustrator regulary and have snap to pixel turned off.
I have been using illustrator for over 13 years so I know all the tricks and methods and this drives me nuts.
In Sketchapp for example I select the object, hold the alt key and it will show me all the margins and distances around the selected object. That is a time saver.
5 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC (2018) will run out of memory and/or crash
Will sip every mb of your memory and won't let me zoom in after that, changes to CPU preview and will tell that there's no memory left and crash.
Happened to me several times in one day alone and with only 2 files open (light vector only). I have a 24Gb RAM workstation and it swallows 20GB in 1/2 hour.5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer Singh -
AI 2018 slow, unresponsive - unusable - Downgrade to 2017 instructions please
Jerky, unresponsive, unbearable lag time, clicks buggy. Simply unusable
5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer -
Illustrator CC - Lags constantly every attempt to do something in my layers
I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)
I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We haven’t heard from you for a long time.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Regards,
Mohit -
Version 2025 crashes more than usual and freezes when a pen used with tablet
With the last update 2025 there have been crashes, more than usual, and when I use the pen and the graphic tablet, Illustrator freeze.
4 votesHi ,
Thank you for reaching out to us regarding the issue you're facing. Unfortunately, we are unable to reproduce it on our end. To help us investigate further, could you please provide the following details:
- Wacom tablet configuration (model and driver version)
- When you first noticed the issue
- Is the issue consistently reproducible? (i.e., does it happen every time?)
- Machine's OS and GPU specifications
If possible, it would also be helpful if you could share a short recording of the issue, or let us know if you're available for a debug session. This will enable us to resolve the problem more promptly.
We appreciate your cooperation and look forward to assisting you.
Regards,
Aishwarya G Gadodia
Illustrator Team
-
Animated Zoom not working properly - Blurry graphics when zooming or panning
I use animated zoom a lot, usually through the shortcut CMD+Space+Drag Mouse Left/Right.
I've been getting this bug of Blurry graphics for a couple of days, and it's really annoying. My current workaround is using Tab after image turns blurry, so the graphics "refresh" to its sharp state.
4 votes -
Unknown error when placing PDF in illustrator
An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.
4 votes -
Illustrator 2023 performance issues in Windows 11
This performance issue often occurs when I open Illustrator and Photoshop at the same time, making my PC perform extremely slow and lagging. it's enough to make me feel annoyed while working.
I've tried reinstalling Illustrator and Photoshop, changing the graphics performance for the Illustrator & Photoshop app to "High Performance", updating the latest GPU driver, cleaning temporary files, updating windows to the latest stable 2H22 version. but the result is that the performance issue is still not fixed.
additional information I use hardware: CPU AMD Ryzen 5 5600X, RAM 32GB DDR4, SSD NVMe M.2 500GB, Nvidia RTX 3060 Ti,…
4 votes -
Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."
Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."
I try to do something in Illustrator and that pop-up comes up and I can't do anything to fix it. This is making it impossible to get work done as I'm just stuck in outline mode, if I hit command Y nothing happens but the pop-up.
4 votes -
The operation cannot complete because of an unknown error. [TAdd]
The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.
4 votes -
zooming issue......looks like other people
Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.
Please fix.
Screen goes grey.4 votes -
SLOW PERFORMANCE - MACBOOK M1
I have a brand new MacBook M1 running Big Sur. 11.2.3
The performance with vector objects is terrible!
Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.I try to arrow and there's a 6 second delay.
I try to undo, there's a 10 second delay.This is terrible. Seriously what have you guys done to the Adobe suite?
I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.Illustrator:…
4 votes -
Illustrator utterly slow after 25.3.1 update
Running on late 2013 mac Pro with 64GB RAM
As per title, even menus take a while before opening. Tried to uninstall and reinstall, no effect. If I go back one version it works as before, at usual speed.
4 votes -
Files take too long to close
Any opened file takes way too long to close. It used to be fast a couple months ago. Then something changed and every file, even small files take at least 5 full seconds to close. Everything else is fast. Photoshop is fast. The only other program that is slow closing files is Indd.
- Already tried deleting preferences, and rolling back illustrator to older versionIllustrator 25.3.1
Windows 10 Pro - 21H1
CPU: Ryzen7 3800X
RAM: 64gb DDR4 3200mhz
SSD: WD Black NVME
GPU: Nvidia RTX 2060 super 8gb4 votes -
Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.
I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not…
4 votes -
scrubby zoom disabled after switching in trace view
- Windows 10 pro v. 18363.1316 illustrator v 25.1
- switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view
3.scrubby zoom should be working in normal view and also on trace view....
4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.it's a small and simple file. no complicated illustration, only a flat design for a label.
4 votes -
save as window resize
Save as window keeps getting smaller every time. I'll resize it and it goes back to small.
4 votes -
Illustrator 2020 (25.0) Crashes Macbook Pro 2017
The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.
4 votes
![The operation cannot complete because of an unknown error. [TAdd].png 32 KB](/assets/234183943/The%20operation%20cannot%20complete%20because%20of%20an%20unknown%20error.%20%5BTAdd%5D.png){kind=link}
- Don't see your idea?