Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
995 results found
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New Illustrator 2018 UI is not correct-missing panels and won't set workplace
This is what I get when opening the new Illustrator CC 2018. Wonky, slow to respond, no panels, workplace will not appear. THings lag and disappear randomly. Terrible!
On WIN 10 Enterprise 64 byte Dell Desktop Nvidia Quatro K4000 video card. 4K monitor2 votesHi,
Please try to delete your preferences. If it still doesn’t solve your problem, please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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When group is selected the "Make pixel perfect" option is missing in the proportes panel
The "Make pixel perfect" option for selected objects is missing when they are grouped, in the previous version it was easily accessible from the top right corner icons now have to dig in the Object menu.
2 votesHi,
Thanks for reporting this issue.
We are moving this under review, meanwhile what you can do is use Right Click > Make Pixel Perfect or turn on control panel from Window > Control.Thanks & Regards
Nitish Agarwal
Illustrator Team -
Start Screen and New Page Screen has a black border as if its minimised
The Start Screen and the New Page screen acts as if it is minimised inside the window (see attachment to understand) until i update the page by minimising and then maximising the application.
as there is no way to minimise the new page screen it is stuck in this state. Started happening all of a sudden tonight. I have tried to turn off gpu acceleration but that has no effect. Tried Uninstalling but also didn't fix the problem.
I have not tested any other pages like preferences to test if it happens on that too but my guess would be…
2 votes -
Dual Screen - Prompt window display on the wrong screen - Mac
The prompt dialog display window constantly display on the wrong screen even after repositioning to the main display.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
UI Not Scaling Down
After updating to the 2018 version of Illustrator, I found that the UI wasn't scaling to the proper resolution. I expected it to be proper & have smaller buttons & such. In reality, all of the tools & toolbars are bloated like it's scaled to 200%.
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Can't assign keyboard shortcut to Properties panel
It is not possible to assign a keyboard shortcut to the new Properties panel because it does not appear in the Edit>Keyboard Shortcuts dialogue.
2 votesHi,
This has been fixed in recent release. Please upgrade to latest version of Illustrator to get the fix.
Thanks
Anish Kumar
Illustrator Team -
Embed Doesn't Show Up in New Properties Panel
The Embed option appears in the new Properties panel when a Linked object is selected, but doesn't appear when multiple Linked objects are selected.
2 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html -
Recent Files panel within workspace is empty
Since the last update on PC, opening the Recent Files panel (Ctrl+O), while a document is open, opens the panel but does not show any of my recent files. It doesn't even show the "Create new" or "Open" options. I went back to the previous version and it works there, so that leads me to believe it has to do with the latest update.
2 votes -
zoom tool?
did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Appearance pallet, 2 top stacks always expand, after use Type Tool
Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions
Steps:
1. Open Illustrator, new document
2. Open Appearance Palette (Shift+F6)
3. Collapse all stacks in Appearance Palette (if they expanded)
4. Choose Type Tool
5. Use Type Tool in any place of document
6. ESC and Click any place of documentExpected result:
Appearance Palette Stacks remain minimized (folded)Actual result:
2 top Appearance Palette Stacks are expand (unfolded)2 votes -
Some manipulations with floating dock panels breaks the preferred width behavior
Docking manipulations with panels make them loose their ability to restore preferred widths.
Please see this video:
https://www.youtube.com/watch?v=rcjfNzw_q2w&t=313sDo not hesitate contact me, if you will have a questions.
1 vote -
Freezing after clicking Settings...
On the MacBook, if I click Settings... (which is the normal operation for most apps) instead of just hovering over it and picking one of the sub-categories, Illustrator freezes and I have to force stop it.
1 vote -
アプリケーションフレームのバグ
アプリケーションフレームをチェックを入れて作業し、ファインダのウィンドウクリックしたのち、イラレを触るとファインダの後ろにイラレのウィンドウが隠れてしまう。
結構長い間修正されずにそのままなのですが、これがデフォルトなのでしょうか？1 vote -
Extension windows are frozen when app is closed (not quit) and reopened.
I create Illustrator extensions for our internal users and one of the users reported an issue with the extensions being frozen.
I looked into the issue and determined its an issue that effects all Illustrator extensions and out of my control. When a user has an extension loaded and closes the window but leaves the app running with no windows open, when they go open another file the extensions are reloaded but are frozen.Reproduction Steps:
1. Open Illustrator
2. Window >> Extensions >> Select an extension
3. Perform an action in the extension (example: scrolling)
4. Close the Illustrator…1 vote -
Can't click on generate vectors, overlay ui get's on the way and it's unclosable.
I was trying to generate vectors on illustrator, but a UI element with a suggestion appear, and looks like it's unclosable. And get's on the way to interact with the control to generate vectors.
1 vote -
Use Preview Bounds option did not carry over when updating from 2025 to 2026
Use Preview Bounds option did not carry over when updating from 2025 to 2026, and it caused this problem: https://illustrator.uservoice.com/forums/601447/suggestions/51297973
1 vote -
別名保存モーダル表示
別名保存すると、選択項目がほぼ見えないモーダルが発生する
1 vote -
Always crashes upon clicking All Formats (*.AI; *.AIT;...) button in the Open File dialogue box
Any time I try to open a file and ACCIDENTALLY hit the button All Formats, Illustrator freezes and stops responding. I have to close the program. This issue has been consistent across multiple versions and 2 computers, and happens every single time.
1 vote -
Cursor disappearing when in Illustrator after having a different app open
I had my cursor disappearing in Illustrator whilst in split screen with Discord and Illustrator. Cursor was visible in Discord but the moment i went to Illustrator, it disappeared.
1 vote -
View menu - Spanish word for "flattening" is misspelled
It should say "acoplamiento" instead.
1 vote
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