Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
969 results found
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Swatches panel does not remember the size of chips when toggling List / Thumbnails view
When I choose to display Large Thumbnail View in Swatches panel’s flyout menu, I expect Ai to respect my size choice and remember it, when I use the two buttons in the panel itself to switch List / Thumbnails modes.
Instead, Illustrator forces it to Small (which can be OK, since I never chose the List to be large) and does not even remember my previous choice when I switch back (which is totally not OK).
See the GIF, please.
Love and honor user data. This is what we use the app for — to create data. This includes not…8 votes -
Recent file history missing on app launch
Since updating to the latest version, on starting Illustrator I just get the "start a new file fast" section but no recent file history icons.
Once I've opened and then closed a file the app returns to the home screen and then my recent history is showing but the Start A New File Fast bit has gone.
Once I close illustrator down and re-open it the history disappears again :(
Using Illustrator v24 via a Creative Cloud Suite account on Windows 10. I've tried uninstalling, rebooting and re-installing. No change.
8 votes -
Workspaces can’t be switched, managed, or saved
NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.
8 votes -
STOP THE 'A New Version Of Illustrator Is Now Available' Pop Up annoying everyone...
How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???
ITS REALLY ANNOYING!!!!!!!!!!!!!!
8 votes -
Resizing a new document window is broken
When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner... then when I do get the corner back on the screen trying to resize just doesn't work well, it’s very slow and largish and half the time it won't resize it jumps back to full or only partially resizes... never did this before and it’s a pain. I spend 10 min trying to get the window like I want it to be nearly every…
8 votesResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences—>UI interface—>UI Scaling —> small. Please revert back if this doesn’t work.
regards,
Ritika
Illustrator team -
With multiple projects open, can only view one tab
In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.
8 votesHi Joel,
Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.
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black screen problem
When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.8 votesThanks for confirming that it is working fine in 23.0.3
I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.Thanks
Anish Kumar
Illustrator Team -
Can't drag layers in layers palette
I suddenly cannot drag layers in the layers palette. I just need to place a layer on top of another, which I've been doing for over a decade. Please fix this now.
8 votes -
cannot merge layers
version 22.0.1 brand new download of illustator
The action cannot complete because a parameter is invalid.
(possibly a program error) ......... this is what i get when trying to merge layers.8 votes -
Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0
Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.
7 votes -
Impossible to enter color values into Color panel
When I try to enter numerical values into the Color panel, I can enter the first and sometimes the second number, but when I tab over or click on the next field, all of the fields go blank and the cursor switches back to the first field.
Here is a video: https://youtu.be/HBD04nvPzhg7 votes -
Pressing Tab to Show All Palettes focuses a random third-party extension’s input on Windows
Reported by Enisio:
I use the Tab key a lot to hide/show panels, to instantly clear the panel clutter on the screen.
Pressing Tab activates RANDOM extension.This is bad, because I work with shortcut keys: T is for writingS for Scale, R for rotation, etc.
When an extension gets focused, I can’t call the tool I need and type something in the extension panel instead.Same thing with all the extensions below. I think all extensions behave this way. Has anyone ever paid attention?
ScripshonTrees
Console Panel
Jsxlauncher
LAScripts
...Happens with Win 10 + AI 2024 — but…
7 votes -
The menu does not respond well right after Illustrator launches
en_US
Immediately after starting Illustrator, the menu does not respond to clicks and only works once every two times. Also, the phenomenon occurs that opening a new document does not show up the first time. Focusing on another application and refocusing on Illustrator fixes the problem.
While investigating the cause, it seems to be triggered by the presence of an invalid plugin or its warning screen. Without it, it worked fine.
Steps to reproduce
- Put the invalid plugin into Illustrator's plugin folder
- Start Illustrator
- Click the File menu
Expected result
The File menu will open.
Actual result
Nothing happens. A…
7 votes -
Transform Pattern Tiles Checkbox in Settings resets after applying Transofm Effect in Appearance Panel
Hi there!
When you check "Transform Pattern Tiles" in Settings, and after that - edit or apply the Transform effect in the Appearance panel without checking "Transform Patterns" in the Transform Effect window (even if you are not editing a pattern fill), the "Transform Pattern Tiles" checkbox in Settings resets.You don't think about Patterns when you are editing not a pattern fill. So it's insanely inconvenient.
7 votes -
Stop "Get started with fun and interactive tutorials" permanently
Every single time I open Illustrator I get accosted by the "Get started with fun and interactive tutorials" tooltip.
There's two options on it:
- "Remind Later", which temporarily hides the tooltip
- "OK", which opens a tutorial panel and temporarily hides the tooltipThere needs to be an option for "Never show this stupid thing again"
7 votes -
[M1 Mac Mini] Area outside artboard flickers when mouse is moving
This is a weird one, because everything works just fine when you first launch the software. However once your computer goes to sleep and log back in, the area outside the outboard within your file window flickers as you move your mouse around.
A workaround is to quit Illustrator and start it back up.
I'm running Adobe Illustrator 25.2 on my Mac Mini M1 with 8GB RAM and 512GB SSD.
7 votes -
After latest update, workspaces no longer work
Any time I launch Illustrator now, it completely clears the interface (no tools, control bar, nothing). Additionally, if I try to select a workspace, it does nothing.
I can bring the elements back in one-by-one, just like normal, but the Save Workspace is completely grayed out (I did have previously save workspaces).
Needless to say, this is extremely frustrating to have to spend minutes re-setting up the interface each time I want to use it.
7 votes -
Ctrl+Tab does not work when Caps Lock is on
When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.
When Caps Lock is off, the Ctrl+Tab shortcut works normally.
I believe that this is not intentional behavior.
All the computers in my studio are experiencing this problem, resetting preferences does not help.Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
Latest Illustrator version
Intel i7 processor
32 GB of RAM
NVIDIA GTX graphics card7 votes -
Menu Bars dont hold. keep disappearing
Hi,
This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(Also, the keyboard shortcuts don't work. please help!
7 votes -
App unresponsive due to tour window
MacOS Mojave, Late 2013 iMac
This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:
The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.
What happened was that I attempted to…
7 votes
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