939 results found

1. App unresponsive due to tour window

   MacOS Mojave, Late 2013 iMac

   This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

   The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

   What happened was that I attempted to open files, interact with Illustrator, but nothing would happen. The tour window that I couldn't see (because it was anchored to a window that was mostly out of sight) was waiting for me to take an action on it.

   I tried grabbing the window title bar and raising it back into view, but apparently the tour window stops any other actions in Illustrator. I couldn't "grab" the window frame and move it back into view.

   I realized Illustrator probably had some sort of window like that open, waiting for input, so I attempted to just hit Return (that should universally trigger the "Okay" button on such a window) but nothing happened. Apparently the tour window is immune to keyboard input, requiring a mouse click.

   When I couldn't get Illustrator to do ANYTHING ELSE, I attempted to force quit it through the application manager, but it refused to quit. Apparently the tour window acted like a foot in the door or something. I couldn't even shut down my computer normally because when it got to Illustrator, Illustrator wouldn't give up, eventually having to force it to shut down and then restart.

   THAT IS CRAZY. Obviously it's a rare circumstance that the window is hidden but the offer of a tour shouldn't block all other activity except for a very specific mouse click--it's not mission critical, but it blocks any other action than clicking "skip" or "Okay"

   That's not the way the OS works, and it shouldn't be the way this window works.

   MacOS Mojave, Late 2013 iMac

   This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

   The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

   What happened was that I attempted to… more

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2. Window resize handle broken

   Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you add.

   Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you… more

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3. Window resizes in increments

   After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

4. Window size not big enough - Can't open the illustration

   When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.

   I've only had this issue since the last update. What can I do to fix this?

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

5. New File and Help Tabs Not Working

   This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

   I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File -> New' command. It does not work unless I use the work around that I explained previously.

   I'm also having similar problems with the help tab. Not a single command in the help tab works. If I click anything in the help tab, again, it opens a black screen that does nothing.

   This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

   I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File… more

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Pressing Tab to Show All Palettes focuses a random third-party extension’s input on Windows

   Reported by Enisio:

   I use the Tab key a lot to hide/show panels, to instantly clear the panel clutter on the screen.
   Pressing Tab activates RANDOM extension.

   This is bad, because I work with shortcut keys: T is for writingS for Scale, R for rotation, etc.
   When an extension gets focused, I can’t call the tool I need and type something in the extension panel instead.

   Same thing with all the extensions below. I think all extensions behave this way. Has anyone ever paid attention?

   ScripshonTrees
   Console Panel
   Jsxlauncher
   LAScripts
   ...

   Happens with Win 10 + AI 2024 — but this has been a problem since AI 2021 as far as I remember.

   Reported by Enisio:

   I use the Tab key a lot to hide/show panels, to instantly clear the panel clutter on the screen.
   Pressing Tab activates RANDOM extension.

   This is bad, because I work with shortcut keys: T is for writingS for Scale, R for rotation, etc.
   When an extension gets focused, I can’t call the tool I need and type something in the extension panel instead.

   Same thing with all the extensions below. I think all extensions behave this way. Has anyone ever paid attention?

   ScripshonTrees
   Console Panel
   Jsxlauncher
   LAScripts
   ...

   Happens with Win 10 + AI 2024 — but… more

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7. Transform Pattern Tiles Checkbox in Settings resets after applying Transofm Effect in Appearance Panel

   Hi there!
   When you check "Transform Pattern Tiles" in Settings, and after that - edit or apply the Transform effect in the Appearance panel without checking "Transform Patterns" in the Transform Effect window (even if you are not editing a pattern fill), the "Transform Pattern Tiles" checkbox in Settings resets.

   You don't think about Patterns when you are editing not a pattern fill. So it's insanely inconvenient.

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8. Swatches panel does not remember the size of chips when toggling List / Thumbnails view

   When I choose to display Large Thumbnail View in Swatches panel’s flyout menu, I expect Ai to respect my size choice and remember it, when I use the two buttons in the panel itself to switch List / Thumbnails modes.

   Instead, Illustrator forces it to Small (which can be OK, since I never chose the List to be large) and does not even remember my previous choice when I switch back (which is totally not OK).

   See the GIF, please.
   Love and honor user data. This is what we use the app for — to create data. This includes not only the actual artwork, but presets and UI settings.

   When I choose to display Large Thumbnail View in Swatches panel’s flyout menu, I expect Ai to respect my size choice and remember it, when I use the two buttons in the panel itself to switch List / Thumbnails modes.

   Instead, Illustrator forces it to Small (which can be OK, since I never chose the List to be large) and does not even remember my previous choice when I switch back (which is totally not OK).

   See the GIF, please.
   Love and honor user data. This is what we use the app for — to create data. This includes not… more

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9. プロパティパネル等のテキストボックス内のテキストが切れる

   macOS11.6.8・Windows10Pro 21H2
   ver.27.5

   プロパティパネル等のテキストボックスに入力の際、テキストがボックス内に収まらず数値を確認しずらい。環境設定でUIスケールを小さくすると表示はましになるが、一部がテキストボックスのエッジにかかってしまう。UIスケールを大きくするとベースラインが大きくシフトし上部が３割程度隠れてしまう。

   再現手順
   1.ドキュメントを開く
   2.プロパティパネルを開き、ドキュメント上のオブジェクトを選択する。
   3.パネル内のテキストボックスの数値の上部または下部が切れて表示される。

   期待する結果
   各テキストボックス内の数値が切れずに表示される。

   現状
   テキストボックス内の数値が切れて表示される。

   これは、以前からの不具合でUIの設計が元々欧文フォントで行われ、ローカライズの際に日本語フォントに置き換えた際に日本語フォントに最適化されない事が原因ではないかと考えます。以下のコミュニティーページに参考になる情報があります。

   https://community.adobe.com/t5/illustratorフォーラム-discussions/変形パネル-長方形のプロパティ数値の一部が見えない/m-p/13863999?profile.language=ja#M32431

   ※添付の画像はUIスケールを大きくした場合のものです。

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10. Full screen mode does not take up 100% of the screen when the Windows taskbar is hidden

    Hello! In April update of Windows (22621.1413) developers changed automatic taskbar hiding mode, now it is hidden completely, without 1 pixel border. I think that this is a good solution, but some Adobe programs (Illustrator, InDesign) in full screen mode do not open 100% of the screen when the taskbar is hidden, leaving a gap of 1 pixel at the bottom of the screen which shows the desktop wallpaper, and if it is bright and contrasts with the interface of these programs, it looks defiant and it is not good. An application running in full screen mode should take up all 100% of the screen. Please fix this in new versions. Thank you!

    Hello! In April update of Windows (22621.1413) developers changed automatic taskbar hiding mode, now it is hidden completely, without 1 pixel border. I think that this is a good solution, but some Adobe programs (Illustrator, InDesign) in full screen mode do not open 100% of the screen when the taskbar is hidden, leaving a gap of 1 pixel at the bottom of the screen which shows the desktop wallpaper, and if it is bright and contrasts with the interface of these programs, it looks defiant and it is not good. An application running in full screen mode should take up… more

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11. BUG: View Grid (Dots 1px) Freezes Illustrator

    Using a document grid using dots in small intervals (10px or 1 px intervals) makes Illustrator super slow or even stops working.

    Bug appeared in 25.3.1 and is still present in 25.4.1. Tested on multiple Macs (Catalina + Big Sur).

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12. Object\Filters menu item lacks hotkey

    When you press Alt-O, you can't access 'Filters' submenu with a key (the item has no underlined char).

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13. Can't Pinch Zoom when the Free Transform tool is selected

    I'm using a MacBook Pro (2,9 GHz Quad-Core Intel Core i7) with MacOS 10.15.6 and can't Pinch Zoom when the free transform tool is selected. With other tools it works fine.

    6 votes

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14. Color theme panel scaled

    Color theme panel is scaled and I can't see all the interface.
    I've tryed change ui scale but no sucess.
    What can I do to fix it?

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15. All toolbars gone - Illustrator CC 2019

    As soon as I open the Illustrator today, every toolbar was lost. Even if I click the workspace presets, it doesn't do anything. I already returned all the lost tool bars manually but when I opened Ai, they're gone again. Please fix this. Thank you.

    6 votes

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16. Workspace Bug

    Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.

    cc 23.0.1 Mojave 10.14.1

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17. Image Trace Window Won't Expand
    6 votes

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18. Precision touchpad scroll jittering

    On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.

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19. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Right Click does not work

    This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

    6 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .