Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
947 results found
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6 votes
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Precision touchpad scroll jittering
On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.
6 votes -
Zooming malfunction when switching between windows.
This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.
6 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Right Click does not work
This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!
6 votesHi,
Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .
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Drop down menus stop working
Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.
This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.
6 votes -
The "color spectrum" in Color panel always shrinking to the minimal size and it is very annoying.
Every time I open Adobe Illustrator, the "color spectrum" in color panel always shrinking to the minimal size. Could you please make it not change according to the size the user wants. I usually need the "color spectrum" to be full size (maximum size). That would really help us designer a lot. Thanks, Adobe team.
5 votes -
ADOBE: FOR GOD'S SAKE WILL YOU TRANSFER CUSTOM SETTINGS AFTER AN UPDATE ALREADY
ADOBE IT IS 2024.
FOR GOD'S SAKE -- AND THIS IS ALL CAPS BECAUSE I'M YELLING -- ADD THE FOLLOWING CODE TO ALL ILLUSTRATOR UPDATES:
Copy <Old Custom Workspace AND Keyboard Settings> to <New Version>
Okay? It can't be that friggin' complicated. I'm trying to write a PowerShell VBA to do it, and I'm not a coder.
I AM SICK AND TIRED OF HAVING TO MANUALLY GO IN AND TRY AND FIGURE OUT WHERE ALL MY CUSTOM SETTINGS ARE LOCATED AND THEN MANUALLY COPYING THEM TO THE UPDATED FOLDER.
This might be too much for UX, but golly gee gosheroonies,…
5 votes -
Shortcut for "New from template" does not always work on the home screen
Open a fresh instance of Illustrator 2024 mac, use the CMD+Shift+N shortcut to open the new from template window, close it and try again. Most often the shortcut does not work. This is also the case if the shortcut is used after closing a file and returning to the home screen.
5 votes -
Page ruler covers contextual task bar
The default position for Contextual Task Bar is on top left corner of the page and when the ruler is on top half of the bar is covered by ruler. The user must relocate the bar to use it properly...
5 votes -
Image Trace panel becomes empty when docked
with the new update, image trace is not working properly. it keeps on being empty . and you can only choose from the options from above not in the window . then i have to always restart illustrator and close the tab of it and reclick the image trace tab for it to show temporarily because when you do an image trace then click on "advance" it will again be blank! no options just grey
5 votes -
Dialog windows move / float to the left
Bug Report: Floating windows drift offscreen (see attached video).
Adobe Illustrator 26.4I tried reverting to older versions of Adobe Illustrator, but the issue exists for them as well; To me, that suggests the problem is related to the beta macOS. I am raising this bug now because the issue could present itself as users upgrade to macOS Ventura this fall.
System Info:
I am running MacOS, Ventura, Version 13.0 Beta (22A5311f) on iMac M1 (2021) with 8MB RAM.5 votesThis issues is fixed in macOS 13 Beta 5
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If an AI doc is opened, every other AI document pops up
Mac desktop 11.2.2, AI 25.2. Opening a new AI document, or even just selecting AI, causes documents I've minimized to the Dock to pop up. That's annoying, I minimized them because I want them available but only when I want them. Please give us an option to stop this behavior.
5 votes -
Stop "Get started with fun and interactive tutorials" permanently
Every single time I open Illustrator I get accosted by the "Get started with fun and interactive tutorials" tooltip.
There's two options on it:
- "Remind Later", which temporarily hides the tooltip
- "OK", which opens a tutorial panel and temporarily hides the tooltipThere needs to be an option for "Never show this stupid thing again"
5 votes -
Round corner not showing, object select not showing multi-select
round corner only shows with regular select tool but not direct select tool
when using direct select tool, would not outline selected object
round corner mod would only show up for default shapes, if anything is divided or combined the round corner stops showing.Why do we need to vote for bugs to be fixed?
shouldn't all bugs be fixed?? i mean it's not a new feature we are requesting.5 votesThis happens when edges get hidden.
Enable them back with View > Show Edge (or Cmd/Ctrl + H).
Also, you can edit your corner values precisely with Corners field in Control and Properties panel. The Shape section in Transform panel allows you to do the same for live shapes.
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Learn tab prompt covers necessary tabs
I hate the learn tab with the fire of 1000 suns and I long for the sweet release of death to keep me from seeing this prompt I have no ability to disable.
Every time I start Illustrator I get this prompt to use the Learn tab. I don't want to use the Learn tab, I have work to do and this prompt covers important parts of the interface that I need to do my job.
There's no affordance to turn it off, the links just open a tab I do not want. It take 3 click to dismiss it…
5 votesThis got solved by eliminating the Bulb button altogether. Instead we now have the Discover panel now, which can be called with Help > Illustrator Help / Tutorials / What’s New(they all lead to different sections of the same panel).
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Open file window too small - Need to resize it everytime
Any time I want to open or save a file the window that opens is too small to see all the file names and it constantly defaults back to the small size. It needs to maintain the last size you dragged it to
MacOS BIG SUR cc2020 and 2021. -
5 votes -
Navigator does not change view
In V24.02(win10, 64bit) the Navigator panel does not change the View. Wherever you click in the Navigator, the view is just moving in diagonal direction slowly.
5 votes -
No touchpad gestures on Windows 10 devices (with precision touchpad)
Gestures on the touchpad are currently not supported in nearly all Adobe CC Apps, Illustrator being one of them.
On Windows 10, there is no way to scroll diagonally on a touchpad, nor can you use a "pinch to zoom (in/out)" gesture. Scrolling is limited to horizontal and vertical dimensions, there is no panning.
I'm using a Surface Book 2. With its touchscreen, I am able to use these gestures. On the touchpad however, this isn't possible.
My workflow is heavily slowed down by this. I've been using a Macbook before and all gestures were supported - why isn't that…
5 votes -
Expand Appearance is greyed out in 2019 compare to CC2018, same doc, same selection, it is enabled.
I have a document which, when I select certain objects in CC 2019 - Expand Appearance isn't available and Expand, when used, doesn't give the expected result. Exact same document, exact same selection in CC 2018 and Expand Appearance is available, and when clicked, works perfectly and as expected.
FYI - the selection has a number of Transform effects applied to it.5 voteswe will need someone to have a look at the file to determine the issue.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Artwork windows not consolidating to the center window
Since updating my Illustrator for a week or so ago... when I open artwork the artwork does not open and I am unable to consolidate art windows into the main window. Seems like some sort of bug. The only way I can bring open files is by navigating to Window > Arrange > Float all windows. When I drag the window back into the main panel it disappears. The open screen will not go away.
5 votes
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