Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7476 results found
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Crash while setting up Action
Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
- Take outline vector (which is white path)
- Duplicate
- Switch to fill
- Change color to black
- Apply Shear at 20 degrees
- Edit opacity to 20%
- CrashJust curious as to why this happening. Possibly due to my file size? 162.5 MB
1 voteHi,
Can you please verify if this issue has been resolved with the latest AI version or not? (AI 23.0.2).
With Best Regards,
Raghuveer Singh -
Pen tool located in type tools
Took me a while to find but found the pen tool hanging out with the type tools. Please stop fixing things that are not broken. I remember before CC things works pretty well. Now every time there's an update, some other bugs pop up that weren't there before. Is this just a way for engineer job security? Well whatever it is, its becoming a major pain.
1 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
There was an issue in 23.0 causing tools to shift between groups. This has been fixed in latest update (23.0.2). After update, please reset the Basic and Advanced toolbars by opening the tool drawer (3 dots at bottom of the tool bar), then using ‘Reset’ from the fly-out menu (on top right).
Apologies for the inconvenience caused by this issue.
With Best Regards,
Raghuveer Singh -
Illustrator loses focus after editing in group
When a group is double clicked to edit inside (isolation mode), on leaving isolation mode the Illustrator application loses focus and clicking on any tool has no effect. To regain focus the icon in the Windows Taskbar has to be clicked.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Generating pixels loop
Back installed to 22.1 because 23 sucks so much and I now run into this endless cycling of generating pixels.
1 vote -
Overall dissatisfaction with Illustrator
The frequency of issues is just staggering. Files freeze on open, freeze on save, struggle with server connections, never seem to remember any recent files, or you just seem to get a beach ball for minutes on end with no clue if you need to restart or if you should just wait it out. I use illustrator more than any program and it sometimes ends up being my biggest hindrance.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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File Not Rendering From Cold Start
Opening an illustrator file while Illustrator is closed will load Illustrator as normal but won't render the file once its loaded. The file is open but refuses to show with only the Recent files/New file screen showing, but with all the UI for a working file.
Only way to gain access is to force quit Illustrator and load it without opening a file.
1 vote -
Keyboard does not work - only in Illsutrator 21.1
Keyboard does not work - only in Illsutrator 21.1
It was fine then it stopped
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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drag paragraph styles in the window to order
If you drag paragraph styles in the window to order, you cannot click on styles again.
1 vote -
backward compatibility
Making an artwork for some laser wood cutting machines suppose to save as old AI versions, as CS2. No problem with backward compatibity until CC 2019, where all strokes are converted into thin fills.
1 vote -
Tool Windows Collapsed on Start
Tool windows collapsed on start — make tool windows not collapsed on start. This has happened to me before, I don't remember what fixed it. This doesn't happen if the start screen for MacBook children is used.
1 vote -
Text Styles from library not applying to new text in Document
When I try to apply text and paragraph styles from CC Library to new text it doesn't work. The text doesn't change.
I have tried selecting the text with subselect tool, the text tool, double clicking the style in the library, right clicking the style in the library to apply to new text. It doesn't work, it used to.
I have CC version 2019
1 vote -
Can't file save as (illustrator files, pdf, eps etc), also can't open ai files
I can't save my files as any file types, I can export to png and jpeg, but when I try to save a file it just shows the spinning ball forever and does not save! It is not my laptop, as everything thing else is working as normal (including other Adobe programs which save files quickly)
If I also try and open an existing file it does the same thing!
I have tried re installing Illustrator which hasn't helped.My laptop is a Macbook pro mid 2012 (Mojave 10.14.1) with a new ssd installed. Adobe Illustrator is the lateset version…
1 vote -
1 vote
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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GPU bug?
Can't select and release objects in illustrator, seems like the mouse button is pressed throughout. issue ends once clicked on Finder and out of illustrator. Issue started a few weeks after upgrading to Mojave and the CUDA NVIDIA driver couldn't be updated anymore.
Using Illustrator 2015.3 (as this used to support my GPU animated preview)
Tried reinstalling a few times and problems still persist.
Working on XD now, can't use most older vector files made in illustrator, a simple act like copying a vector out to XD is IMPOSSIBLE.
1 vote -
Unable to collect multiple assets for export
I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.
I am making a series of screenshots so you can see exactly what I'm doing
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http://prntscr.com/mefgp4I see the example in the help pages and this is exactly what I need, but exactly…
1 vote -
path guides centre edges disappear when dragging a guide from the ruler
Path guides centre edges disappear when dragging a guide from the ruler in CC, in previous versions you could quickly line up a guide to the centre of a box now you have to zoom out to see the centre. Another feature that worked great in previous versions now lost.
1 vote -
Opening info panel will crash pen tool!
If you use the pen tool and open the inof panel, Illustrator draws completely wired lines! What a bug...
1 vote -
An error in the "eyedropper tool", in a CMYK document with a downed shift, gets the compound black from the "Gradient grayscale"
An error in the "eyedropper tool", in a CMYK document with a downed shift, gets the compound black from the "Gradient grayscale"
1 vote -
Adobe illustrator does not display acute mark for cyrillic fonts
Illustrator does not display acute mark for cyrillic characters. I can copy and paste something like "коты́" from EditText or from web browser, but in illustrator document acute will not displayed no matter which font will be used.
This is very strange bug, because acute marks works in font selector preview (see screenshot)
iMac Retina 5K 27" late 2015, macOS 10.14.3, 4Ghz i7 32Gb Rum, AMD Radeon R9 M395X 4Gb.
AI v23.0.11 vote -
Holding pen tool only two options pops up
While on holding pen tool no add anchor points there
I searched whole pannel but did not get. You will better understand me when you find in the attachments below.
Plz let me know if i am wrong
Thanks
1 vote
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