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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7871 results found

  1. High Sierra rearranged PDF Preset order

    After updating my Mac to High Sierra, the PDF export presets are all in seemingly random order with no way to rearrange them. This isn't true in any other CC application.

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Getting error while opening illustrator. Workspace missing.

    Get an error while starting the illustrator. Workspace is missing as well. Even if I reset the workspace nothing happens. Nothing happens when I select an already saved workspace. Please figure this out ASAP cannot complete my work.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Hi,

    Please try to delete your preferences. If it still doesn’t solve your problem, please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  3. zoom

    When snap to grid is on, it will only create new text. It won't select existing text for editing - probably because it isn't on the grid. This never used to happen before the latest update.

    3 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. I have the latest Illustrator CC 2018, it Lags horribly moments after launch and then crashes, I can't get work done, I have the latest imac

    I have the latest Illustrator CC 2018, it Lags horribly moments after launch, Freezes and then crashes, I can't get work done, I have the latest up to date imac with 32GB of Ram.

    Illustrator cc 2017 was perfect, 2018 is a nightmare!

    3 votes
    0 comments  ·  Other...  ·  Admin →
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  5. Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.

    Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.

    3 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Need More Info  ·  Anish Kumar responded

    Hi Nozzle,

    Just wanted to know that are you still facing this issue? In which version are you facing this? Is it happening with any specific font?

    Thanks
    Anish Kumar
    Illustrator Team

  6. EPS saving as AI or PDF bug

    Hi When saving an EPS file to either AI or PDF downloaded from a stock site I have had issues with both the on screen preview and print from InDesign. When I save it as an EPS again it appears to regain the proper appearance both on screen and in print. Is there a transparency issue when converting an EPS to AI or PDF?

    3 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

  7. Illustrator menus won't scale down on external monitor for Lenovo Yoga

    I am running Illustrator 2018 on my new Lenovo Yoga laptop. I am using external monitors and when using Illustrator on those external monitors, the menu's are bloated as if they were still retaining the "touch enabled" versions rather than the standard desktop versions. This is very annoying and I would greatly appreciate a fix. Thank you.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  8. Join tool still drops selection.

    It was reported already and reported as fixed, but in 2018 CC the bug is back, Join tool drops selection every time after it was used not allowing consequent connections without reselecting the whole curve every time.

    3 votes
    2 comments  ·  Tools  ·  Admin →
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  9. Can't click on properties dropdowns

    I just updated AI to the newest release and suddenly I'm unable to access extended properties not displayed on the main panel nor will it let me select and change colors via the properties panel. I also don't like that you've all decided what tools I work with constantly, I need to be able to customize what I need to keep open for my workflow optimization. Because if I could, I could work around this bug.

    3 votes
    Need More Info  ·  3 comments  ·  Properties Panel  ·  Admin →
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  10. Replace Symbol widget missing from new Properties Panel - Needs Consistent Behavior

    Maybe I'm missing something, but if I have a symbol sitting on an artboard, the Properties Panel will have the "Replace Symbol" drop-down widget so that I can easily change it.

    However - if that same symbol is grouped, or displayed under a clipping mask - direct-selecting it (Control + Click) - this option will be missing from the Properties panel.

    CC 2017 did not behave this way - and the toolbar at the top of the window would always show this option when a symbol was selected. For users who utilize a lot of symbols within working files, or…

    3 votes
    0 comments  ·  Properties Panel  ·  Admin →
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  11. Dropdown menu cut off

    When trying to interact with the drop down menus those that are particularly long (and by that I mean it takes up the whole length of the screen) I can't access any features below the cut off. The most problematic instance of this phenomenon is in Windows drop-down because it cuts off at Pathfinder. The list goes in alphabetical order which means I can no longer access my swatch panel. I can't add it to me workspace. This is the same for all work panels after pathfinder; symbols, stroke, transparency, and so on.

    I'm working with Adobe Illustrator CC 2017…

    3 votes
    4 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. editing type creates a new box of type

    When editing type clicking on other part of the sentence creates a new box of type instead of putting the cursor in the place I will like to edit.

    3 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  13. Visual Bug

    Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.

    Windows 10
    NVidia 980

    Hasn't appeared in any other file.

    Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.

    3 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Bug - Element Transparency not adjustable after setting transparency once.

    CC 2018
    Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

    3 votes
    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  15. tools panels disappeared.

    I've just updated the software and got a dialogue box that some preferences were missing, then the interface changed to the dark one (I opt for the lightest one) and then all my tools seem to have disappeared and I can't get them back. I've quit, reopened, and repeated after restarting but same problem so far exists.

    3 votes
    2 comments  ·  User Interface  ·  Admin →
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  16. Error loading plugins. TorqExtension.aip

    I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.

    3 votes
    11 comments  ·  Launch  ·  Admin →
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  17. Jagged edges and ghost dashed lines when exporting

    When exporting a dashboard to jpg or png some gohst white/yellowish outlines appear.
    I use plain color without outlines but the outlines appear while zooming in the screen and when I export the artwork. The problem seems to be related to black color

    Also, I used a plain dark red and it is exported as stripped lines fill .

    I attach examples of exported images. They were exported with the best quality. I updated the software today (november the 2nd 2017)

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Serious Bug: Corrupted Files

    When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
    vtiencoding:SR|utf8-nl
    vti    timelastmodified:TR|14 Sep 2017 22:38:49 -0000
    vtiextenderversion:SR|12.0.0.0
    vti    cacheddtm:TX|14 Sep 2017 22:38:49 -0000
    vtifilesize:IR|131211
    vti    backlinkinfo:VX|
    If I save it in 2018, then the…

    3 votes
    6 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. Troubleshooting with anchor points

    While trying to add a new anchor point to an intersection it adds it in another place, some pixels to the left. Basically, it happens whenever I try to use the pen tool. At the same time looks like whenever I move an object it doesn't go exactly where I want it to. Basically, no overlapping or adding anchor point to an existing vector.

    3 votes
    3 comments  ·  Tools  ·  Admin →
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  20. Illustrator 2018 Loses ability to keep text uniform when transforming the type on path

    Illustrator 2017 had the ability to, while transforming the type on the path shape, to keep the text on it the same size and proportions when doing so. I would select the path with direct selection tool, then hit command, and text would stay uniform when transforming path.

    Now, in illustrator 2018, using same steps and command, type doesn't stay uniform, it gets squished.

    Below are video links I recorded to show how the action works in 2017 and 2018 illustrator.

    2017 https://www.youtube.com/watch?v=_8QORO_9Xro
    2018 https://www.youtube.com/watch?v=XscdrAqBZR8

    Notice how type gets distorted when moving bounding box in 2018, but I was able…

    3 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
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