8059 results found

1. Illustrator hangs when opening a file or creating a new one

   Windows 7 Professional with all the latest updates.

   I tried the following Illustrator Versions:

   V 23.0 and V 22.1

   Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

   I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to track down this problem?

   Windows 7 Professional with all the latest updates.

   I tried the following Illustrator Versions:

   V 23.0 and V 22.1

   Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

   I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to… more

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2. Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

   It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   does a reinstall help? for some error it seems your registry entries have gone corrupt.
   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Mac - Double click top bar to expand window no longer works.

   Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019

   3 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. eye dropper

   the eye dropper is not picking up stroke weight

   3 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Glyph selection panel shows low resolution / blurry in Illustrator 23.0 on scaled UI

   Once you scale the UI or when the application auto scales Glyph panel based on resolution. the elements in the panel look blurry

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  Ashutosh Chaturvedi responded

   We have added this issue to our backlog. Meanwhile Please use the UI scaling preferences to scale down UI to low value and resolve the issue.

6. Extreme long open of 2017 illustrator seem to stop on perspective plug-in

   Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.

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7. Microsoft Surface pro 5 pen + Adobe illustrator cc2018 pen tool issues

   Hello..

   I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

   But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
   But somehow, when using a mouse, everything becomes normal.

   Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
   Even I also tried in Adobe Illustrator CS6, the surface pen + "pent ool" are normal too.

   I was update windows, reinstal adobe illustrator, find solution on surface pen setting and adobe illustrator preference but still not found solution.

   I have idea: adobe give solution for this issues so surface user can still using adobe illustrator to working.

   Thanks,

   Regards
   Agustian

   Hello..

   I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

   But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
   But somehow, when using a mouse, everything becomes normal.

   Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
   Even I also tried in Adobe Illustrator CS6, the surface… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. SVGs not aligning properly unless title layer is deleted.

   When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a screen capture in GIF of what I've experienced.

   When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a… more

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. 'Edit SVG Filter' quote bug

   The 'Edit SVG Filter' window text entry auto-replaces " with “ , invalidating the markup.

   3 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Started  ·  Dirk Schulze responded

   Hello Isa,

   We can confirm the issue and are sorry that you experience it. We are working on a fix for this issue.

   Thanks for reporting the issue.

   Dirk

10. transform effect negative numbers

    This has been a problem for a long time -- not just the current version of Illustrator. When applying a transform effect to an object and using the "move" part of the effect, negative numbers get converted to positive numbers. Occasionally I can "fool" the effect by not previewing the results but that doesn't work often. This happens whether I type in the numbers by hand or use the slider.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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11. Artboard resizing bug

    Artboard bug causes a wrong or erraticaly behavior. Just trying to change the artboard height and when I click [ok] and check it again, the value remains the same. Please, check the movie.
    This time I have it on video, but this issue remains until the first CC version, maybe more.

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    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. iMac pro

    I use a new iMac pro 8 core 32gb. The of Illustrator performance is terrible. I design simple logos (some rectangles and a couple of words) black and white, no pictures, no imported stuff. 4 different Font weights.
    After about 15 min of working everything starts to get a really long lag and becomes almost unusable.
    I can't believe that this is possible. This is going on for several days. I did several restarts. All the other software I use runs amazing. UI is crazy slow. Commands take forever to execute.
    You call this professional?

    I made several

    3 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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13. SVG files can not be opened in Adobe CC / Illustrator 22.1.0 (Mac OS, High Sierra)

    I have been successfully exported / imported SVG files in the past. Just recently I had to re-install MacOS and Adobe CC suite with Illustrator, Photoshop etc. I just noticed I can not open SVG files in Illustrator anymore. They can be opened in Photoshop but not in Illustrator. If i try to open them in illustrator, I'm seeing prompt where I can choose if I want to import the file in text, PNG (!) or some other formats.

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Transparency in indexed images is not supported by Illustrator

    If you place an indexed image (linked or embedded, it doesn't matter) that has transparency, the transparency is always drawn as white.

    Workaround:
    If you convert the image to RGB and re-place; transparency is rendered properly. The main problem is that many users will not be aware of the difference between indexed colour images and the alternatives.

    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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15. An undo feature for Create Outlines and Expand

    An undo feature for Create Outlines and Expand

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Pixels out of alignment when copied from library

    I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.

    The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.

    Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or place a link, it loads the cursor and relies on where I click, to be 0,0 else it'll be incorrect.

    To add a little more confusion, a colleagues' version of the same build of AI is just dropping the icon in the middle of the view/board, not loading his cursor, not being in the middle of pixels and not moving the icon around within the circle.

    Is there a pref for this, or is this a bug/'feature'?

    Windows 10.0 (ugg - yes, I'm a Mac fan)
    AI 22.1

    I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.

    The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.

    Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or… more

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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17. Exporting to JPEG(Optimized) results Progressive JPEG

    I exported my design as JPEG "Baseline Optiomized" on Illustrator CC 22.1. However it results a progressive JPEG file that contains a SOF2 "FF C2" .
    Please check it.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Unable to click on colour swatches in colour guide panel with Wacom Intuos pen

    It has been a couple of years now, and I still can't click on the swatches in the Colour Guide panel using my Wacom Intuos Pro Pen. It works fine if I'm using the touch setting to select the colour swatch but the pen will not allow me to select a swatch. I 3 pens and none of them allow me to do this. This issue has been ongoing with this tablet and pen and my previous one. I can't get a straight answer from Wacom or Adobe, they both claim it is the other that is at fault. No update to either computer or tablet has made any difference to this issue. I'm running all the latest software on brand new computers using High Sierra 10.13.5. Machine Imac Retina 5K, 27 inch, 2017 3.8ghz intel core i5, Radeon Pro 580 8192 MB, 40 GB 2400 MHz DDR4. But in listing all that it doesn't work on my Macbook Pro 17 Inch 2011 either or my Macbook Air. Is this a bug other people are having an issue with...it must be?!

    It has been a couple of years now, and I still can't click on the swatches in the Colour Guide panel using my Wacom Intuos Pro Pen. It works fine if I'm using the touch setting to select the colour swatch but the pen will not allow me to select a swatch. I 3 pens and none of them allow me to do this. This issue has been ongoing with this tablet and pen and my previous one. I can't get a straight answer from Wacom or Adobe, they both claim it is the other that is at fault. No… more

    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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19. Some Dashed Lines make Ai crash

    When typing these values in the Dashed Line fields:
    0 2 0 2

    Ai crashes immediately, without a warning.

    3 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

20. GPU Preview displaying hidden shapes

    In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
    If I switch to Outline view the shape is hidden correctly.
    If I switch back to GPU Preview the shape is still being displayed.
    I have to reboot Illustrator to get GPU Preview to work correctly again.
    And then it goes wrong again very soon afterwards.

    This has now happened several times.
    I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as a bright orange fill!

    In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
    If I switch to Outline view the shape is hidden correctly.
    If I switch back to GPU Preview the shape is still being displayed.
    I have to reboot Illustrator to get GPU Preview to work correctly again.
    And then it goes wrong again very soon afterwards.

    This has now happened several times.
    I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as… more

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    3 votes

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    Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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