Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8155 results found
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Illustrator crashes, hitting enter when importing a file
When choosing a file to import and you hit the enter button on the keyboard the whole app crashes ... impossible to do anything it just freezes and makes my whole Mac mini M1 freeze!!!!!
And if you have an other adobe app open this one will freeze too!
Please fix this, it's huge problem
1 vote -
Bug with text with DXF exported from Illustrator
With the new update 25.2.3 I have problems exporting DXF files from Illustrator.
Each time I do it the texts change of size to a very, very small one.
I export graphics to use them in Automatized Cut Machines but the texts do not appear in the right size. I had to keep and old version of illustrator 25.0 in order to be able to still use those machines.
What can I do?
1 vote -
Layers gone
When I opened the Illustrator file in latest version, all my layers were gone and a bunch of clipping paths created. Also the selection tool has a weird symbol like a cross-hatch and no longer selects objects.
Illustrator has broken my file.1 vote -
scan n cut link plugin
no funciona la función de scanncut en illustrator 2021, no aparece en la ventana archivo
1 vote -
After Big Sur upgrade
I am having a lot of issues with Illustrator 2021 after Big Sur upgrade.
Directional tool continues to change on it's own, and duplicates.
Pencil tool gets stuck on straight line and won't allow me to change it.
Object/Transform/Reflect causes a duplicate, and won't transform until I delete the copy.
Cannot click off to deselect an object. I have to go to menu to deselect all.
Keeps automatically checking Perspective Grid, snap to grid. I don't do it, but I have to go and uncheck it all the time.
When program crashes it doesn't recover anything, even though I have it set to recover. I have lost work.
Selects every object that I touch, and won't release unless I deselect in menu.
I've clicked the scissors tool, and it gives me the Pen + tool.
Click eye dropper, and it is stuck on reverse. Sometimes it won't let me select eyedropper, and keeps giving me Measuring Tool.
Directional tool changes on it's own to the +, and won't let me change it back.
It really has been difficult to work with the program ever since the upgrade. I have noticed when the tools are stuck, if I hold down the shift key and click the tool again, it changes back to normal. But selecting an object, and trying to release doesn't work. It ends up selecting everything, and have to use the menu to deselect. Please help!I am having a lot of issues with Illustrator 2021 after Big Sur upgrade.
Directional tool continues to change on it's own, and duplicates.
Pencil tool gets stuck on straight line and won't allow me to change it.
Object/Transform/Reflect causes a duplicate, and won't transform until I delete the copy.
Cannot click off to deselect an object. I have to go to menu to deselect all.
Keeps automatically checking Perspective Grid, snap to grid. I don't do it, but I have to go and uncheck it all the time.
When program crashes it doesn't recover anything, even though I have…1 vote -
SVG Export - Compound Paths Cause Performance Issues & Unexpected Results
Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.
There are 2 artboards and asset exports defined in the file.
They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.
I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:
Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
Test 2 | 1000 paths | Grouped: 14 seconds | Compound: 300 seconds
Test 3 | 1500 paths | Grouped: 15 seconds | Compound: 430 secondsThe CEP HTML Engine is churning the whole time the export is pending, so there might be an issue with how it handles these compound paths.
The performance issue aside - Illustrator does not warn the user this delay is happening. Instead, it says the export is completed. This is a really confusing issue to experience and it can cause serious problems.
Even if you disable 'export in background', this delay happens invisibly in the background.
If the user is overwriting existing files, they really will think the export is complete:
- They seem to have the files they expect in their destination folder.
- Illustrator has reported that the export is complete.But it isn't. Unless they check the timestamps on the files, they are going to move forward with their old files.
This issue really compounds if there are multiple assets being exported that all trigger this delay, because they trickle in to the export folder as they finish. The only way to know when these files are completed is to record the actual time you start the export, and check every timestamp for the files you're looking at to make sure they've been updated after that point. Yikes.
The final issue, and maybe the craziest to me - if the user closes Illustrator during this delay, Illustrator will actually delete the JSON export file from AITEMP but not finish the export! The export just gets abandoned without the user knowing.
Please for my sanity, resolve this issue. This was a doozy to sort out so I hope this info helps!
Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.
There are 2 artboards and asset exports defined in the file.
They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.
I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:
Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
Test 2 | 1000 paths…1 vote -
I have so much problem with the updated Illustrator and this is not any Idea
I am a designer at a Sign business and after the update I can't make a functioning stroke. It will add a red line around the stroke when printing and I can't make the stroke work at all. Today I made a new document added text and was supposed to add blue color to the text and it will not add it in the new document but it still will in the other open document I have. I have so much problem I would easily change to some other program but there is noting else I can use as I see it. Grrrrr
I am a designer at a Sign business and after the update I can't make a functioning stroke. It will add a red line around the stroke when printing and I can't make the stroke work at all. Today I made a new document added text and was supposed to add blue color to the text and it will not add it in the new document but it still will in the other open document I have. I have so much problem I would easily change to some other program but there is noting else I can use as I…
1 vote -
Grundlinie
Ich möchte ein Beschriftung Unterstreichen und das geht nicht ....
1 vote -
Blurry Cloud Preview
Maybe this is a bug or a new feature request but when I share an Illustrator file for review via Creative Cloud the preview is showing all artboards with no ability to jump between artboards. When I try to zoom in to preview assets its just a blurry mess. See attached.
1 vote -
CFF font outline rendering issue
I have received a font quality complaint which seems to be related to Adobe Illustrator 2021. It does not occur in versions 2019 and 2020. In the app viewport, some outlines have kinks which are not part of vector outlines (image 1). When converted to outlines, the paths are clean, however the bump is still being rendered (image 2). In a png output file the bump is not present either (image 3). It seems to be a viewport rasterizer failure rather than font flaw. Please let me know if any additional information is required. I might not be able to disclose the subject font.
Thank you for considering,
Maciej NadobnikI have received a font quality complaint which seems to be related to Adobe Illustrator 2021. It does not occur in versions 2019 and 2020. In the app viewport, some outlines have kinks which are not part of vector outlines (image 1). When converted to outlines, the paths are clean, however the bump is still being rendered (image 2). In a png output file the bump is not present either (image 3). It seems to be a viewport rasterizer failure rather than font flaw. Please let me know if any additional information is required. I might not be able to…
1 vote -
Adobe subscription cancellation link doesn’t work
I want to cancel my subscription but Adobe cancellation link doesn’t work. Please help me with it
1 vote -
作成したガイドレイヤーを削除すると、消えずに増える
- macOS(Mojave 10.14.6) Illustrator2021(25.2.3)およびIllustrator2018頃から 2.レイヤーパネル上で作成されたガイドレイヤーを削除。 (この時のガイドレイヤーは同一環境で作成された.Aiデータの場合も、別環境で作成された.Aiデータの場合も含みます。また、削除に関してもレイヤーパネル下部ボタンでの削除、キーボードのdeleteを使用した場合どちらも含みます。）
- ガイドレイヤーが、通常のレイヤー同様に削除される。
- ガイドレイヤーは削除されず、何も描画されていないように見える空のレイヤー(レイヤー名はガイドレイヤー)が複製される。元の削除操作を行ったレイヤーは複製されたレイヤー同様に何も描画されていないように見える空のレイヤーになる。再度、複製されたレイヤーと元の削除したいレイヤーをレイヤーパネル上でまとめて選択し削除すると通常通りに消える。
1 vote製品フィードバックへのご協力ありがとうございます。
質問がございます。Illustrator にはガイドレイヤーという機能がございません。
検証のために、ご報告いただいたガイドレイヤーの作成方法手順をお教えください。
よろしくお願いいたします。Illustrator チーム
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.jpg error message
Trying to open jpg files to create virtual proofs for client & it is giving me following error:
the "tm19597-frt.jpg" is in an unknown format & can not be opened.1 vote -
文字の整列を実行すると、文字がドキュメントの端に移動する
1.Windows10 Illustrator CC ｖ25.2.3
2.オブジェクトの整列を左揃えにするとドキュメントの左端に移動してしまう。
3.現状の位置で整列してほしい。よろしくお願いいたします。
1 voteご報告の問題は再現できませんでしたので、一旦こちらの報告の対応は終了させていただきます。
やはり仕様ではなくバグという場合には、こちらにコメントいただければと存じます。よろしくお願いいたします。
Illustrator チーム -
Export as SVG should respect all-caps style on text
Text in Illustrator file set with All-Caps style. When export as SVG, the style is lost. Either the style should be preserved, or, during export, the case should be hard-coded into the text (e.g. "Hello" styled as all-caps becomes "HELLO").
1 vote -
"Color A Vector" learning practice page comes in already completed instead of a prepped canvas.
"Color A Vector" learning practice page comes in already completed instead of a prepped canvas, so nothing changes when proceeding through the practice steps. This causes confusion and wasted time because nothing was changing as if I was doing something wrong. I added a few screenshots to show some of the steps, and where the picture was already at the desired settings to complete the steps. Could this be fixed so that I am actually creating the image? I left my best contact email which is different from my business email linked to my account. I am using a Toshiba laptop running Windows 10 64 bit. I am using the May 2021 download of Adobe Illustrator. Thanks
"Color A Vector" learning practice page comes in already completed instead of a prepped canvas, so nothing changes when proceeding through the practice steps. This causes confusion and wasted time because nothing was changing as if I was doing something wrong. I added a few screenshots to show some of the steps, and where the picture was already at the desired settings to complete the steps. Could this be fixed so that I am actually creating the image? I left my best contact email which is different from my business email linked to my account. I am using a…
1 vote -
Color in Adobe CC Libraries Are Not Functioning As Expected?
I am using Adobe CC Design Apps, specifically the latest release, for Illustrator 25.2.3 (as of 5.14.21) on a 2017 MacBook Pro on BigSur 11.2.3. The issue that I am having is as follows:
I am building a library of 100+ illustrations that all use a custom library of CMYK colors. There are 10 colors in total.
I have created a CC library of my colors — each color has been set as a CMYK value and defined as a spot color with the global box checked. My documents are all set to the CMYK color space, and they are all using the same color setting.
I used this CC library to apply all of the colors in my 100+ illustrations.
When I try to change the values of a color in my library, my expectation of how CC libraries would work is that the change would then impact all of my illustrations that use the CC library—However, this is not the case. If I make a change to the values of a color in my library, it has no impact on my illustration at all.
As a test, I tried this with other RBG colors, I tried it with Pantone colors... I also tried looking at the same thing for type and its the same thing.
Is this a bug? Is this how the library is designed to work? I was under the impression that the intent of the library was to provide designers and teams with the ability to keep a system of assets (colors, type, images) up to date within a library and that if the library was updated, documents that make use of assets in the library would also update without having to make manual updates?
If anyone has any different information, if yo have had success using this function or suggestions for how to use it, I would be very interested and appreciative to any input.
I am using Adobe CC Design Apps, specifically the latest release, for Illustrator 25.2.3 (as of 5.14.21) on a 2017 MacBook Pro on BigSur 11.2.3. The issue that I am having is as follows:
I am building a library of 100+ illustrations that all use a custom library of CMYK colors. There are 10 colors in total.
I have created a CC library of my colors — each color has been set as a CMYK value and defined as a spot color with the global box checked. My documents are all set to the CMYK color space, and they are all…
1 vote -
Tiles documents, Fit in window shrinks right column of windows
If I tile a larger number of documents (50+), first I'd like the ability to fit all in their windows at once, but if I got through and do it one by one, the column of documents on the right shrink a little bit each time I fit any document in window. Doesn't seem to be any reason for this, and it reshapes all windows, slowing things down.
1 vote -
Arrow Head and Font Drop Down in Floating Panels display bug on Multiple displays
The Arrow Head drop down menu in the Stroke panel pops up in weird places as shown in the attached video.
Similarly, the fonts drop-down menu in the Character panel seems to be showing much larger than it normally would.
This only happens when I am using multiple screens.
1 vote -
Direct Select tool selecting unnecessary groups
Steps to repeat making unecessary groups (just one of many ways) in order to test how they break the direct select tool, and cause unpredictable appearances:
1) make a rectangle.
2) apply a "3D Extrude & Bevel" effect
3) Expand appearanceNow that you've flattened your 3D object, you'll have an extra 4 unnecessary groups come along for the ride. But you won't know this unless you use Vector Firstaid, or use the appearance panel to manually inspect the situation (argh!).
4) Now use the direct select tool to click in the centre of one paths of the shape (direct select one of the paths – not a line or point)
5) look in the appearance panelExpected behaviour: the appearance panel should display the path (as usual)
Actual behaviour: the appearance panel displays the (unnecessary) group above the path
Result: if you modify the appearance of the selection using the eye dropper, or the appearance panel, the modification is applied to the group. This appearance will interact with the appearances on the path bellow, as well as the (necessary) group above, causing anomalous behaviour. This requires the user to either manually enter the path appearance by double clicking in the panel, to manually remove the unnecessary group, or to use an additional paid plugin.
Unnecessary groups are a routine part of using Illustrator. They don't just add bloat - they get in the way of the direct select tool and cause unpredictable appearances.
Suggested solution: ensure that the direct select tool ALWAYS directly selects the target art item, and never a group.
Bonus points for creating fewer unecessary groups as a matter of course.
Steps to repeat making unecessary groups (just one of many ways) in order to test how they break the direct select tool, and cause unpredictable appearances:
1) make a rectangle.
2) apply a "3D Extrude & Bevel" effect
3) Expand appearanceNow that you've flattened your 3D object, you'll have an extra 4 unnecessary groups come along for the ride. But you won't know this unless you use Vector Firstaid, or use the appearance panel to manually inspect the situation (argh!).
4) Now use the direct select tool to click in the centre of one paths of the shape (direct…
1 vote
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