7711 results found

1. Text cursor on Mac with Retina Display incredibly thin

   The text cursor is extremely thin on a Mac with Retina-Display. In an empty text box the cursor is nearly invisible, having the same width as the frame of the box. On a regular display, the cursor has a much better visibility. You should auto-detect the screen resolution and choose an appropriate width for the cursor or you should let the user choose a size in the preferences.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Lock/unlock guides shortcut not working

   The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
   Please fix.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Illustrator v24 constantly crashes when I try to open a document

   The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
   I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

   Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
   2.5 GHz
   16.0 GB (15.7 GB usable)
   64-bit operating system

   I am also having similar issues on my Surface Pro 64-bit

   I am unable to work on current projects at work, I need help!

   Ashlee

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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4. Unable to export asset

   I am unable to collect and export an asset as I used to in the previous version of Illustrator. Please see the attached screen shot. I select the group in the layers panel, then I click on Object > Collect For Export > As Single Asset, then I choose 600dpi or 300dpi and I get the pop up error in the attached screenshot. Previously, I was able to do this successfully without issue.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Pathfinder Incorrect Work

   Hi!
   I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
   It worked fine in the previous version of Illustrator.

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   5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for the feedback.

6. Can't select multiple anchor points with direct selection tool

   The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0

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   6 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, this can happen due to the accidentally hiding the edges with Cmd/Ctrl + H hotkey (View > Show/Hide Edges).

   Please check if this helps and comment back if it does not.

7. Illistrator 2020 saving issues

   Every time I try to save a file
   The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.

   I have an iMac wit catalina version 10.15.1
   (Retina 5K, 27-inch, 2017)
   3.8 GHz Quad-Core Intel Core i5
   32 ram
   Radeon Pro 580 8 GB

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. crash cc2020 24.0 when export rasterized file with spot colors

   Dear Sir. Madam,
   when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
   please contact me for further information
   thank you
   Best Regards

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. Missing font doesn't show up

   Hi

   When I open a document with missing fonts, the texts which without fonts will disappear and they aren't being white! I cannot even see them. It is really causing my problem....

   Is it a bug or I can adjust the setting to fix it?

   it is CC2020.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Can't save illustration .278

    Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Toggling outline view should not modify file

    When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.

    Steps to reproduce:
    1. Open an existing AI file
    2. Go to "View" menu
    3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
    4. Go to "Undo" menu
    5. Notice there's nothing to undo

    This is only a nitpick, but it's been gnawing at me for a while.

    4 votes

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12. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in Illustrator 2020 (version 24.1 and above)

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

13. Grouped Objects Resizing Errors & Inconsistency

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
    —

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their resulting total group's width and height is either non-fractional, positive integers — e.g. 12in w x 4in h — or systematic, fractional numbers — e.g. 12.25in w x 4.25in h … at times using a separate, deleted-after-use "shim" vector shape at the exact size I want the total group to be, to align (not snap-to) the multiple objects to.

    After checking that the total group is the exact size that I want, I then (with any "shims" removed) upsize or downsize the group incrementally — e.g. say, by 1.5x, 2x, 3x etc.

    The Problem :

    In many instances, this upsizing or downsizing has unexpected/unintended results — e.g. upsizing a group sized 12in w x 4in h by 2x, should yield a result of 24in w x 8in h, but in my experience, may yield something like 24.0001in w x 7.9998in h. Many times the size discrepancies will remain but change slightly, if I attempt to start-over and re-do my steps.

    Despite these types of size discrepancies not being optically discernable, it can be very frustrating, especially in instances where another designer or vendor I am needing to share files with, is planning to be able to precisely scale things up and down.

    -
    bp

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
    —

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their… more

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14. Illustrator crashes when using Image Trace

    Illustrator has been continually crashing when I use the Image Trace tool. I have been using it on the "Sketched Art" setting with an image file that is 20in x 13in @ 300dpi. Also, I have noticed that when I start to manipulate the advanced options, this is when it crashes most often.

    I am using Illustrator CC on Mojave OS.

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15. Frequent crash, no crash report , sometimes does not generate recovered file

    OS: Windows
    Version: 10.0
    System Architecture: x64
    Built-In Memory: 16207 MB
    Lenovo Yoga 720 151kb
    intel core i7
    Driver[1] Name: NVIDIA GeForce GTX 1050
    Driver[1] Driver Version: 23.21.13.9125
    Driver[1] Driver Date: 20180316000000.000000-000
    Driver[1] Adapter RAM: 2048
    Driver[1] PNP DeviceID: PCI

    Illustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)

    Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via task manager. Sometimes there is NO recovered file, so I am losing work. When a recovered file is generated, sometimes images disappear or or otherwise corrupted so I have to add them all back. No particular action seems to trigger it as far as I can tell, just general use with simple things like text boxes and colored shapes. No complicated effects or anything, just the most basic elements. I never see a crash report message on the screen, although I suppose the crash reports are generated and just stored somewhere.? I am exhausted by AI all the time, but it's even more frustrating right now with many deadlines going on.

    OS: Windows
    Version: 10.0
    System Architecture: x64
    Built-In Memory: 16207 MB
    Lenovo Yoga 720 151kb
    intel core i7
    Driver[1] Name: NVIDIA GeForce GTX 1050
    Driver[1] Driver Version: 23.21.13.9125
    Driver[1] Driver Date: 20180316000000.000000-000
    Driver[1] Adapter RAM: 2048
    Driver[1] PNP DeviceID: PCI

    Illustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)

    Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via… more

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16. When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough.

    When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough. I am working with letter and A4 formats, it is not convenient to enlarge my artboards every-time I export.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Properties panel auto select field contents

    Illustrator v24.0
    Mac OS Mojave 10.14.6

    Since the Properties panel was introduced in Illustrator, it won't allow selecting an item, then click once on a field name, such as W for the width field, and automatically select the contents of the field so you can then just enter a new value or use the arrow keys to change the value.

    It works fine in the Control bar and other panels, just not in Properties.
    It works in the Properties panels of InDesign and Photoshop, as well.
    Was hoping it would be fixed in Illustrator 2020, but still not.

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be fixed in recent version of Illustrator.

    Clicking a caption of a filed in Properties (if the caption exists for a value) does select the whole value, like it does in other panels.

    Please verify and reply back.

18. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing happens to them, so I'm not alone.

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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19. UI bug occurring daily

    Everyday after the most recent update I've been getting the bug where the user interface glitches as seen in the photo. The print dialog box also show completely blank until the mouse hovers over the buttons then only the button show up and the rest of the dialog box stays white.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Illustrator Brush/Blob brush Lag Issue

    Windows 10 Pro
    After latest Illustrator update, all brush tools are lagging - blob brush & brush. (using either mouse and tablet) Before an update everything works fine.
    Restart and making more disk space didn't help.

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    0 comments  ·  Brushes  ·  Delete…  ·  Admin →
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