Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8092 results found
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Font Active yet not showing on Apps
I have active fonts on https://fonts.adobe.com/ yet on Photoshop and Illustrator, and other apps, they are not showing up, even after activating 'Missing Fonts' they appear with a small dot • after the font, but not available on display.
I am up to date on app versions and running macOS BigSur 11.6.1
4 votes -
文字組みアキ量設定や禁則処理設定を含む文字列ペースト結果が不安定
Windows 10/11の、Illustrator Ver.25.4および26.0.2で起きる不具合です。
- 文字組みアキ量設定、禁則処理設定を任意で作成する
- それらを適用した文字列を作成する（片方だけでも構わない）
- 該当文字列をコピーする
- 新規ファイルなどにペーストする
この場合、文字組みアキ量設定や禁則処理設定はペーストしたファイルと文字列にそのまま反映されるはずですが、反映されず、ペースト先に用意されているプリセットの設定が反映される、または設定「なし」としてペーストされます。
何度かペーストすると反映される場合がありますが、ペースト時の挙動が不安定としての不具合にナｒいます。4 votes -
Colour Variation when using "Darken" transparency
Why am I getting a colour variation on screen when using the "Darken" mode in the transparency field.
See attached illustrator Pdf.
The "Substrate" spot colour has the "Darken" applied which is layered on top of the colour wedges.
Should the colours of the wedges not display the same irrespective of whether "Overprint Preview" is on or off?4 votes -
The name "Black" is automatically blocked when creating global swatches
If you create a new global color swatch, regardless of the breakdown, the name "Black" is automatically blocked. The name "White" is not.
It seems silly to call this issue out, but I've prepared logo libraries for eight and a half years now, and this has been an ongoing consideration. When I create a black swatch, there is always an extra step. Sometimes I intentionally misspell the name to create the swatch, or I create a non-global swatch with the correct name, but in both scenarios I have to adjust the swatch AFTER it is created to produce a black global swatch with the name "Black." The same extra step is not required for a white global swatch with the name "White."
A comparison of my workflow below—
Black Global Swatch:
1. Remove all swatches from the file
2. In the Color palette, click the 'Black' color shortcut
3. In the Swatches palette, either click the 'New Swatch' shortcut at the bottom or select "New Swatch..." from the menu
4. In the New Swatch dialog box, change the default name (depending on color mode, either "R=0 G=0 B=0" or "C=0 M=0 Y=0 K=100") to "Black"
5. Check the 'Global' checkbox
6. Select "OK"
7. No swatch appears in the Swatches paletteWhite Global Swatch:
1. Remove all swatches from the file
2. In the Color palette, click the 'White' color shortcut
3. In the Swatches palette, either click the 'New Swatch' shortcut at the bottom or select "New Swatch..." from the menu
4. In the New Swatch dialog box, change the default name (depending on color mode, either "R=255 G=255 B=255" or "C=0 M=0 Y=0 K=0") to "White"
5. Check the 'Global' checkbox
6. Select "OK"
7. A "White" global swatch appears in the Swatches paletteIf you create a new global color swatch, regardless of the breakdown, the name "Black" is automatically blocked. The name "White" is not.
It seems silly to call this issue out, but I've prepared logo libraries for eight and a half years now, and this has been an ongoing consideration. When I create a black swatch, there is always an extra step. Sometimes I intentionally misspell the name to create the swatch, or I create a non-global swatch with the correct name, but in both scenarios I have to adjust the swatch AFTER it is created to produce a black…
4 votes -
パスファインダーの分割をするとズレが起きる
Adobe Illustrator 2021、2022、2022(Prerelease)
２つの上下に重なった絵柄で、下の絵柄の形に沿って上の絵柄を分割をすると、ほんのコンマ数ミリのズレが起きます。
100％や200％の拡大率では見えませんが、30000％とか大きい拡大率だと確認できます。
あとズレているため、余分なパスができてしまい、その後の作業に支障がでます。4 votes -
Filename is no longer selected in Save / Save As / Open dialogs in macOS Mojave
In macOS Mojave only the filename was selected in the Save / Save As... window.
Now nothing is selected so you can't start typing right away or the extension is also included in the selection. So if you need to save multiple versions or need to add a number at the end of a filename you could hit the Right Arrow key and start typing.
If you do that now the cursor moves after the extension, you have to move 4 positions back or delete the extension entirely and then start typing.
4 votes -
Select Same Fill/Stroke Color ignores Compound Shapes
Select > Same > Fill Color (and I assume the other related functions) ignores the color set for Compound Shapes (if it differs from the color of the original shapes used to create the Compound Shape). Even if you have one selected before triggering the function it refuses to select it. It is as if it cannot see the color assigned to the Compound Shape itself.
Windows 10, latest version of Adobe Illustrator 26.0.1
- I have a file consisting of multiple rectangles all with the exact same color (e.g. black).
- I make two rectangles of a different color (e.g. red) and combine them into a Compound Shape (Alt-click using the pathfinder).
- I set the fill color of my Compound Shape to the same color as the other objects (black).
- If I now select one object (even if it's the compound shape), and choose Select > Same > Fill Color it will select everything except the Compound Shape
Select > Same > Fill Color (and I assume the other related functions) ignores the color set for Compound Shapes (if it differs from the color of the original shapes used to create the Compound Shape). Even if you have one selected before triggering the function it refuses to select it. It is as if it cannot see the color assigned to the Compound Shape itself.
Windows 10, latest version of Adobe Illustrator 26.0.1
- I have a file consisting of multiple rectangles all with the exact same color (e.g. black).
- I make two rectangles of a different color (e.g. red)…
4 votes -
can't open the illustration. the file is locked or in use. ID: -54
can't open the illustration. the file is locked or in use. ID: -54
4 votes -
Illustrator v26.0.1 will not Save, Save As to Computer or Export (macOS Monterey v12.0.1)
I have tried:
- Full Disk Access
- Deselect Save in Background
- Uninstall and reinstall
- Fully updated
- And the rest.4 votes -
Locked and/or hidden objects still become selected
The object is locked and/or not visible, yet when the layer is selected, all objects including the locked and hidden objects become selected and move when they should not.
(Illustrator 26.0.1 / OS Catalina 10.15.7)
4 votes -
Saving to Creative Cloud is Changing My Patterns
This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is not consistent. Sometimes it happens, sometimes it doesn't, and sometimes it happens to just some motifs in a design and not others.
After countless tries to figure out what it is, it does appear to be that patterns saved to Adobe's Creative Cloud will have this happen, whereas if I save it to my computer, it will not. Thank you for the help!This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is…4 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Maintain graph styles when updating data (bar graph issue)
Issue with bar graphs:
All styling is removed when data is updated. Can you make it so it at least retains bar width and color?4 votes -
Fix Creative Cloud - files can't be retrieved but cloud says no sync errors
Operating system: MacOS Big Sur Version 11.6
Adobe Illustrator: 25.4.1Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
Weirdly though, in Illustrator on my iPad Pro it says that there are "No sync errors" for my cloud documents.
What is going on Adobe? It's infuriating to pay for functionality that doesn't work. Please can you shed some light/fix this asap.Operating system: MacOS Big Sur Version 11.6
Adobe Illustrator: 25.4.1Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
Weirdly though, in Illustrator on my iPad Pro it says…4 votes -
Path render error
See screenshot. All I did was add opacity to a path and it renders it like this. Happens all the time since I updated.
4 votes -
Tile printing cuts image off.
I have attempted to tile print an image from Illustrator at least 6 times. No matter what settings, it cuts off about 1/8-1/4" of the image. I have been tile printing for decades and now the feature doesn't work correctly. Please inquire. I'm extremely frustrated.
4 votes -
'Scrap' appearing in preview mode
See screen grabs; unwanted shapes appear along contours in filled shapes.
I'm on MacOS10.14.6
AI 25.0.14 votes -
Recent work thumbnails are missing on the welcome page
When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.
Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10
4 votesWe need the following logs to investigate this issue
Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe IllustratorPlease share files starting with UXPLogs from above folder to sharewithai@adobe.com
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The operation cannot complete because of an unknown error [PARM]
Illustrator 25.4.1
macOS Big Sur 11.5.2- Launch Illustrator.
- New Project.
- Add shapes, or text.
- Select all.
- Rasterize.
- Click Object to reach Trace.
Tested on a New Admin User with the same result.
NVRAM Reset
Safe Mode
Recovery Mode/Disk Utility/First Aid
Tried with different project files and formats (.ai, .pdf) with the same problem.4 votes -
Inconsistent undo behavior when making a compound shape with a clipping mask
I understand this may not be as common a use-case, but while trying to figure something out, I was puzzled when undo did not return to the state I was expecting. Below are the steps to reproduce this issue:
Create a shape, such as a rectangle. Give it a color.
Create a different shape and place it somewhere overlapping the first shape. Give it a different color.
Select both shapes and create a Clipping Mask by right-clicking and selecting "Make Clipping Mask"
You should now see only the overlapping parts of both shapes, as expected.
Open the Pathfinder panel and click on the menu icon and choose "Make Compound Shape".
The outlines of both shapes should be visible.
Undo, and the overlapped clipped shape step is skipped and instead, only the first shape is colored and the selection is a group, which was never made.
Undo again and the second shape is colored.I'm not sure what the expected result should be. Maybe as if they were never clipped at all? To be honest, I was looking for something like the Merge function, without creating empty fill shapes. This doesn't do anything like that though.
It looks like instead of making a Clipping Mask on redo, it's just grouping? I've provided a video.My system is Windows 10, 20H2, 19042.1165.
Illustrator version is 25.4.1I understand this may not be as common a use-case, but while trying to figure something out, I was puzzled when undo did not return to the state I was expecting. Below are the steps to reproduce this issue:
Create a shape, such as a rectangle. Give it a color.
Create a different shape and place it somewhere overlapping the first shape. Give it a different color.
Select both shapes and create a Clipping Mask by right-clicking and selecting "Make Clipping Mask"
You should now see only the overlapping parts of both shapes, as expected.
Open the Pathfinder panel and…4 votes -
Cannot delete or merge duplicate colors
My Swatches palette has multiple colors of the same name and formula. When I try to merge them, they don't merge.
4 votes
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