Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7711 results found
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File menu and dialogue boxes black/invisible
Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.
I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of…
4 votes -
Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted
This is a bug, not an idea.
I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.I'm behind a corporate…
4 votes -
Illustrator 2019 Alignment not working
Illustrator 2019 Alignment feature not working. I can't center or align my work.
4 votes -
Illustrator CC 23.0.2 not opening a SVG file
When I try to open a svg file, a dialog box asks me to "Select a File Format to open file:" The options are Pixar, PCX, BMP, PNG and Targa. Not only do I not need any of these options, but if I click any of them and press OK, I get an error that reads, "Could not read the file because the plug-in could not understand this file."
4 votes -
Memory overload
Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.
4 votes -
Can't drag a color swatch onto a gradient color stop
macOS High Sierra, then Mojave 10.14.3
iMac 2017
Processor 3.4 GHz Intel Core i5
Memory 24 GB 2400 MHz DDR4
Graphics Radeon Pro 570 4096 MBI used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can…
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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"An Unknown Error Has Caused the Operation to Fail" Message When Trying to export TIFF.
iMac running OS X 10.14.2
Illustrator CC 2019Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).
Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.
And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same…
4 votes -
Blob Brush Crash Problem
I'm using Microsoft Surface Pro, Windows 10, Ram 8GB, processor intel i5, 2.40GHz.
Illustrator CC 23.0.2
When I use Blob Brush with a size set to variate depending on pressure, Illustrator crashes all the time. It's not a heavy file, I'm working on really simple illustrations. I have just updated to the newest version but the problem persists. Any ideas whether the fault is in Illustrator or my machine just can't handle a simple blob brush?4 votes -
Stylus pen
Illustrator Cc2019 crashes when using Lenovo Yoga Surface pen in a Touch mode.
The surface pen is drawing in both Pen and Pencil tools but Illustrator crushes after a minute or two without an option of reporting.
It takes 7/8 file openings to finish a tracing illustration.4 votes -
Add anchor point not working on holding pen tool
Add anchor point not working on holding pen tool
I just purchased cc version
4 votes -
Window snapping in macOS moves Close/Minimize/Fullscreen icons in title bar
macOS 10.14; Illustrator 22.1
Window snapping Illustrator (using tools like Moom, Spectacle, Magnet, etc.) forces the "traffic light" icons in the top left of the window to move from their default location.
Sometimes the icons fall halfway off the top of the title bar; sometimes they fall all the way off; sometimes they aren't affected at all. There doesn't seem to be any way to recreate the issue consistently.
Manually adjusting the size of the window by stretching it with a mouse will reset the icons to the correct position.
This seems to be related to https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32614258-bug-app-window-missing-close-minimize-expand, except my…
4 votes -
Scatter Brush - cannot make adjustments
Mac OS 10.14.1 Illustrator 23.0.1 Scatter Brush dialog will not Preview adjustments, will not accept "OK." Must Cancel and lose adjustments to leave dialog.
4 votes -
Pixel number inconsistency
Windows 10? (most recent and just updated yesterday)
Illustrator 22.1 (64bit)When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.
Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.
Flaming dumpster fire. I…
4 votesThe intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.
If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).
There is no way to write a custom resolution AND maintain the desired size at the same time.
The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).
Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point…
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Text always shows as black
Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
I made a screenshot (attached) to demonstrate4 votesResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.
Hope this helps to resolve this issue.
With Best Regards,
Raghuveer Singh
Illustrator Team -
PNG export broken
I receive an error every time I try to export a PNG from any file. Other export formats work without a problem.
Working on a Macbook Pro with MacOS Mojave running the latest version of Illustrator (updated this morning).
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Lock/unlock width and height while scaling
If I have a rectangle for example and I unlock the width and height so that I can change the values separately, If I change the width or height (size) the object transforms proportionally.
Example:
Object 500 H x 500 W px (locked):
If I change H -50px I get 450 H x 450 W px.Problem
Object 500 H x 500 W px (Unlocked):
If I change H -50px I expected to get 450 H x 500 W px.
But what I get is 450 H x 450 W px.4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator Library Place Copy a Vector Broken
Illustrator 23.0.0.1 (64 bit) - Windows.
I have created some custom icons. Saved them as SVG.
Opened up these SVGs and then added to a Library.
On click place copy on a new art board. The vector is totally corrupt. (see attachment.)
The icons are correctly designed and all lines expanded.
If I place link they appear fine. (obviously I then cannot edit)
If I click edit they appear fine. (Using edit to open then cut and paste at the moment)4 votes -
Distorted dashes at small sizes
OS: Windows 10
Adobe Illustrator 23.0.1When creating dashed lines at small sizes, the lines are distorted. See attached image - weight is .1mm, dash size is .1mm. The line is perfectly straight, the profile is uniform and the "Preserve exact" option is enabled.
The type and amount of distortion seems to vary depending on the line's position in the document as well. Moving the pictured line 2 mm to the right means the distortion is suddenly vertical rather than horizontal.
This is of course not a major issue as long as the illustration is only meant to be viewed…
4 votes -
Memory Leak
Even with nothing open, the memory used for Illustrator keeps climbing exponentially until I get a dialog box up from the operating system telling me that my system is out of memory and to force quit software. It will say Illustrator is using 300 GB of RAM (even though I only have 40GB)
4 votes -
Rotation too easily happens! Screws up resizing and selecting.
This claims to be answered in an earlier post but it isn't. The only solution is too zoom way in and select or undo the rotation when you notice it. If you have to hit the item in the toolbar each time you make a selection to nullify this it's ridiculous. Totally unprofessional and unproductive. Give us a solution please!! Your programmers have to have realized this by now.
4 votes
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