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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7924 results found

  1. The operation cannot complete because of an unknown error. [>MIT]

    I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA

    4 votes
    4 comments  ·  Launch  ·  Admin →
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  2. Point Transformation after Undo

    In Illustrator version 2.1 (macOS Catalina 10.15.3) as well as whatever the most previous version of Illustrator was I have been experience an issue where after undoing a point movement of a shape with the direct selection point, further transformations to the point can nor be made. If I attempt to move the point (or any points on the shape in question) they snap back to their previous positions. The only solution I have found is to cut the object and baste it again, where after further point transformations will work. This is a tedious work around in work with…

    4 votes
    1 comment  ·  Tools  ·  Admin →
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  3. AIPaintStyleSuite not found

    Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.

    4 votes
    3 comments  ·  SDK and Scripting  ·  Admin →
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  4. Illustrator Window Disappears When Changing Screen Focus

    When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

    It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

    This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and…

    4 votes
    2 comments  ·  Other...  ·  Admin →
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  5. Saving to iCloud Drive creates multiple versions of the same file.

    Saved a file to a folder on iCloud Drive (on the Desktop with iCloud Drive Desktop & Document Sync enabled). The file is still open in Illustrator, yet there are 3 versions of the file in the folder.

    What I am assuming is happening is that the file is being taken off of the desktop and saved to the cloud, but then Illustrator is rewriting the file because it can't see the original file. This hasn't happened before with Illustrator until the 2020 updates and I've saved all my files to iCloud Drive folders since it became a thing.

    I…

    4 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Image Trace, Saving files, Swatch panel

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

    • Image Trace, same issue. Button is there and I click on it but nothing happens.

    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

    Have quit and restarted…

    4 votes
    0 comments  ·  Performance  ·  Admin →
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  7. Mac OS Wacom brush lag

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging…

    4 votes
    1 comment  ·  Performance  ·  Admin →
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  8. Creating new paragraph or character style does not honor selected text

    https://helpx.adobe.com/au/illustrator/using/character-paragraph-styles.html

    ^ That page states you can select text, and click the new paragraph or character style button to create a new style that uses the selected text as a base. This does not work at all, it just creates a new style with Myriad and default settings.

    4 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  9. Layers are messed up, live text broken up

    File was last edited on Dec 23, 2019 - saved in illustrator 2020 .ai and .pdf formats. There were grouped layers, and live text layers.

    When I opened it today, my layer groups are all gone, and my live text has been broken up into separate layers (some mid-word).

    4 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  10. White color text is showing as black

    I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.

    4 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. Color Picker Selects White Instead of Black

    Very bizarre problem:

    1. I will create a new object using the pen tool.
    2. I select the Stroke Color icon and choose black for a border color.
    3. Illustrator will invariably select white instead of black. I will have to go back to the color picker and select black again for it to stick. Really irritating.
    4 votes
    6 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. "Save As" dialog box not focused

    OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
    Safari, Mail, and Notes open in background

    Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the…

    4 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. 3D extrude and bevel effect breaks on large paths

    Windows 10 64 Bit, AI 23.1 .I've observed this bug all previous versions, and on multiple computers.

    Add a 3D effect (eg. Extrude and Bevel) to a path and increase the scale... it always breaks past a certain size. The theshold increases with the extrude depth, so deep objects can be larger while flat objects (ie. no extrude depth) break at a relatively small size. Check out the attached image.

    It's an extremely useful effect... clearly it would be a whole lot better if it could still be used at larger scales!

    4 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  14. Text cursor on Mac with Retina Display incredibly thin

    The text cursor is extremely thin on a Mac with Retina-Display. In an empty text box the cursor is nearly invisible, having the same width as the frame of the box. On a regular display, the cursor has a much better visibility. You should auto-detect the screen resolution and choose an appropriate width for the cursor or you should let the user choose a size in the preferences.

    4 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  15. Lock/unlock guides shortcut not working

    The standard Lock/Unlock guides keyboard shortcut doesn't seem to be working on Illustrator CC 2020 on MacOS.
    Please fix.

    4 votes
    2 comments  ·  User Interface  ·  Admin →
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  16. Illustrator v24 constantly crashes when I try to open a document

    The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
    I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
    2.5 GHz
    16.0 GB (15.7 GB usable)
    64-bit operating system

    I am also having similar issues on my Surface Pro 64-bit

    I am unable to work on current projects at work, I need help!

    Ashlee

    4 votes
    0 comments  ·  Launch  ·  Admin →
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  17. Unable to export asset

    I am unable to collect and export an asset as I used to in the previous version of Illustrator. Please see the attached screen shot. I select the group in the layers panel, then I click on Object > Collect For Export > As Single Asset, then I choose 600dpi or 300dpi and I get the pop up error in the attached screenshot. Previously, I was able to do this successfully without issue.

    4 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Pathfinder Incorrect Work

    Hi!
    I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
    It worked fine in the previous version of Illustrator.

    4 votes
    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  19. Can't select multiple anchor points with direct selection tool

    The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0

    4 votes
    6 comments  ·  Tools  ·  Admin →
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  20. Illistrator 2020 saving issues

    Every time I try to save a file
    The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.

    I have an iMac wit catalina version 10.15.1
    (Retina 5K, 27-inch, 2017)
    3.8 GHz Quad-Core Intel Core i5
    32 ram
    Radeon Pro 580 8 GB

    4 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
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