Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
684 results found
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lastest update crashes CONSTANTLY
Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.
For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Window tabs in illustrator glitch can't navigate
I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
5 votesHi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
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Left Mouse Button Single Click Acts Like Double Click
This only seems to happen in Adobe Illustrator CC 2018 and Adobe Bridge. I'll single click on a file to select it and it will open as if it has been double clicked. This happens intermittently. I've checked all the mouse settings and nothing has changed.
5 votes -
Smart Guides not working in Illustrator CC 2018 even after I turn on snap to pixel
Smart Guides had not worked for me in a long time now. I update illustrator regulary and have snap to pixel turned off.
I have been using illustrator for over 13 years so I know all the tricks and methods and this drives me nuts.
In Sketchapp for example I select the object, hold the alt key and it will show me all the margins and distances around the selected object. That is a time saver.
5 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC (2018) will run out of memory and/or crash
Will sip every mb of your memory and won't let me zoom in after that, changes to CPU preview and will tell that there's no memory left and crash.
Happened to me several times in one day alone and with only 2 files open (light vector only). I have a 24Gb RAM workstation and it swallows 20GB in 1/2 hour.5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer Singh -
AI 2018 slow, unresponsive - unusable - Downgrade to 2017 instructions please
Jerky, unresponsive, unbearable lag time, clicks buggy. Simply unusable
5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer -
Illustrator CC - Lags constantly every attempt to do something in my layers
I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)
I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…
5 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We haven’t heard from you for a long time.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Regards,
Mohit -
Version 2025 crashes more than usual and freezes when a pen used with tablet
With the last update 2025 there have been crashes, more than usual, and when I use the pen and the graphic tablet, Illustrator freeze.
4 votesHi ,
Thank you for reaching out to us regarding the issue you're facing. Unfortunately, we are unable to reproduce it on our end. To help us investigate further, could you please provide the following details:
- Wacom tablet configuration (model and driver version)
- When you first noticed the issue
- Is the issue consistently reproducible? (i.e., does it happen every time?)
- Machine's OS and GPU specifications
If possible, it would also be helpful if you could share a short recording of the issue, or let us know if you're available for a debug session. This will enable us to resolve the problem more promptly.
We appreciate your cooperation and look forward to assisting you.
Regards,
Aishwarya G Gadodia
Illustrator Team
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Animated Zoom not working properly - Blurry graphics when zooming or panning
I use animated zoom a lot, usually through the shortcut CMD+Space+Drag Mouse Left/Right.
I've been getting this bug of Blurry graphics for a couple of days, and it's really annoying. My current workaround is using Tab after image turns blurry, so the graphics "refresh" to its sharp state.
4 votes -
Crashing while using Wacom Intuos
Using the Wacom Intuos Comic Pen & Touch pad (2015) model, and illustrator crashes every time I start using the drawing pad. Does not crash when I use my mouse for pen tool.
4 votes -
The operation cannot complete because of an unknown error. [TAdd]
The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.
4 votes -
zooming issue......looks like other people
Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.
Please fix.
Screen goes grey.4 votes -
SLOW PERFORMANCE - MACBOOK M1
I have a brand new MacBook M1 running Big Sur. 11.2.3
The performance with vector objects is terrible!
Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.I try to arrow and there's a 6 second delay.
I try to undo, there's a 10 second delay.This is terrible. Seriously what have you guys done to the Adobe suite?
I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.Illustrator:…
4 votes -
Illustrator utterly slow after 25.3.1 update
Running on late 2013 mac Pro with 64GB RAM
As per title, even menus take a while before opening. Tried to uninstall and reinstall, no effect. If I go back one version it works as before, at usual speed.
4 votes -
Scrubby Zoom Suddenly Stops Working
2019 MacBook Pro with Catalina 10.15.7. Adobe Illustrator 25.2.
Scrubby zoom suddenly stops working, even though GPU and Animated Zoom are still enabled within Preferences. This happens once or twice a week; the only way I have found to resolve is restarting the MacBook.
It happens while working in relatively small/simple documents, all of a sudden, without making any changes to Preferences.
4 votesAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.
I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not…
4 votes -
scrubby zoom disabled after switching in trace view
- Windows 10 pro v. 18363.1316 illustrator v 25.1
- switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view
3.scrubby zoom should be working in normal view and also on trace view....
4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.it's a small and simple file. no complicated illustration, only a flat design for a label.
4 votes -
Illustrator 2020 (25.0) Crashes Macbook Pro 2017
The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.
4 votes -
Lenteur Illustrator 2021 et incapacité d'ouvrir les fichiers
Bonjour, je travaille sur PC (Windows 10). Depuis la mise à jour (version 2021) , l'ouverture d'Illustrator est extrêmement lente. Ce matin, aucun fichier ne s'ouvre. J'ai redémarré mon pc à plusieurs reprises, désinstaller et réinstaller Illustrator. Rien n'y fait.
4 votes -
Escape Button and Arrow Keys not working with latest Illustrator 2020
This was a previous bug that seems to be resurrected: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35763892-escape-key-and-arrows-not-working-with-illustrator
Escape and arrow keys randomly stop working. If I close the application and restart it sometimes solves the issue, but I'd really like to not have to close everything down and start it all back up again every time it stops working 5 - 10 min into editing a document. :(
4 votes
![The operation cannot complete because of an unknown error. [TAdd].png 32 KB](/assets/234183943/The%20operation%20cannot%20complete%20because%20of%20an%20unknown%20error.%20%5BTAdd%5D.png){kind=link}
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