Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8131 results found
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This operation cannot complete because of an unknown error [CANT]
"This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.
2 votes -
Illustrator (24.3) Slow lagging, AI and EPS files issues, non responsive
macOS Mojave (10.14.6)
Working on large scale signage graphics - have completing almost exactly the same thing for previous jobs with no issue. 24AUG20 AI auto updated and instantly could not move graphics in file - constant spinning wheel and slow loading times.
Saving file was extremely slow - ceasing to save from 80-90% and then crashing (crash report sent). The only way to continue working was to save as EPS.
Also attempted saving graphic elements out as EPS files to place into INDD where EPS was pixilated (fully or partially). PDF exported from INDD unable to save correctly with…
2 votes -
2 votes
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Text height is wrong
When you select a specific text height, it is not correct. Say for instance you select 1 inch for text height but in reality the cap height is .68 inches. We work at a sign shop and a lot of jobs require a specific text height. This is misleading when I pick 1 inch for text height and it is no where near 1 inch in height. Can you please make it where the text height corelates to the actual cap height of the text, otherwise this feature is useless.
2 votesLatest Illustrator releases have Font Height Options you can access form Character panel’s menu — they allow you to set font height as a capital / x-height specifically.
The functionality has some minor issues (regarding rounded stems for some fonts, keeping the chosen option between launches), but otherwise it is very good. Please try it!
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Scroll bars still visible in "Full Screen Mode"
Illustrator 24.2.3 (OSX 10.3.6 High Sierra)
2 votes -
2 votes
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Clicking "Add to Dictionary" on the right-click context menu for spell check does not update red underline...
When adding a word to the spell-check dictionary using the right-click context menu, the underline remains under the word. Shouldn't that get removed after adding the word to the dictionary? It does not get removed from other instances of the word in the document either.
2 votes -
Edit Multiple Gaps at once not possible
When a selection contains Dashed Lines with different Dash lengths, but equal Gaps, the Gaps can not be edited together.
Ai copies the entered Gap value to the Dash size.
2 votes -
Bring back CS5 image trace controls and results, PLEASE!!
Over the years, each update in Adobe Illustrator has resulted in poorer trace results for complex line work. I specifically keep an old Mac so I can run CS5 just to trace. Please bring back the advanced controls CS5 had so illustrators such as myself can use the updated version of Adobe Illustrator to trace hand sketched work. I've attached a sample to show you results from CS5 trace and the current Adobe Illustrator.
2 votes -
horitional blue lines
I am suspecting a video card problem, but it only this only happens in adobe illustrator.
2 votes -
Stroke weight defaults to 10pts on oversized custom Artboard
If I create a new document one of the standard sizes, say Letter... then draw an object and apply a stroke... the stroke size defaults to 1pt as it should. However, if I define a new custom oversized artboard, say 500 inches square, then draw and object... when I apply the stroke, the size defaults to 10pts.
2 votesDoes it behave any better in the latest Ai builds?
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Problem deleting Spot Color
When I attempt to delete Pantone swatch for the swatch that's being used in my design, it should give us the warning to replace color just like InDesign. Instead, it just converts the color to CMYK without you even knowing which is a problem when you're trying to make sure you're only working with limited spot colors in the document. I remember getting warnings before like InDesign does... is this something new in the application? Could you please fix this issue?
2 votes -
Minor issue - Old date on splash screen (2019 instead of 2020)
I launched version 24.2.3 and noticed that it says © 1987-2019 instead of © 1987-2020 on the splash screen. Other up-to-date Adobe apps says 2020.
2 votes -
Measurements of objects
OS X 10.15.6, Illustrator 24.2.3
I guess it is a new feature so that it works like in Indesign. That is at least annoying, at worst horribly dangerous for users who work with exact measurements:
You draw a path and make it 100 mm x 100 mm. By adding an outline of 5 mm the new measurements are 105 mm x 105 mm. I know that is the way to work with in an optical way, but if you want to have the path itself 100 mm x 100 mm, then that really sucks.
Suggestion would be a checkbox (or…2 votesDisable 'Use preview bounds' option to exclude strokes and effects from the bounding box
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Cursor in input fields is almost not visible with light UI after 24.2.3, on any display
The cursor in any field where you can insert values is so light that you can almost not see it.
The contrast in the fields should be increased so that the cursor is visible again.OS X 10.15.6, Illustrator 24.2.3
2 votes -
update 24.2.3 so glitchy - pasting and moving deletes blur and brushes
On iMac Mojave 10.14.6 the Ilustrator Update 24.2.3 is very glitchy. When pasting and moving artwork it deletes Gaussian blur and brushes from pasted artwork so then I have to redo all the work again by selecting and clicking on the appearance. ( see pics 1 and 2) Also when reflecting an object it defaults to an angle and not flipped as normal. Please fix, thanks.
2 votes -
Transparent PNG exporting fine but gives black background when importing
I used Illustrator 24.1.1 to export transparent PNG images. I can use these images in other programs and as web images but when I want to use them in Illustrator again it opens with a black background. I've tried to copy and paste the images, I've tried to place it and even to open it and then drag it to my workspace. Nothing works. I'm using Windows 10.
2 votes -
new update (24.2.3) brings back Thai language problem when creating outline
new update (24.2.3) brings back Thai language problem when creating outline
Thai font deleted or missing when create outline.
Most of the time it happens to few or last fonts of the line.NOTE: weird thing is when newly launch the app and open CC2020 file first, Create Outline works fine. But once I open another file which is legacy file eg. CS6, this issue suddenly happens. After that if I continue working on CC2020 file, this issue also happens on CC2020 file.
The problem will reset once I quit the app and relaunch. And happen again if I open…2 votes -
Lines form while moving canvas
Every time I move the canvas down using the hand tool or scrolling up, these weird horizontal lines of color like 1 pixel high drop like some delay previewing or something. It's not easy to explain.
I don't experience this in any other Adobe program.
2 votes -
Error while exporting to DWG format
I am using Adobe Illustrator CC 2017
Operation cannot be performed due to unknown error. [PARM]
I get this error every time i trying to export my Ilustrator file in Dwg format.2 votes
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